Having had my car for a total of 13 working days the engine management light came on again after 3 days. I rang the service department and was informed that they would plug it back on a diagnostic machine at a cost of £150 to diagnose the fault that they were supposed to have fixed in the first place. Took the car to another garage and was told after a free diagnostic check that the work that was supposed to have been done wasn’t. Would I use Simpsons again no chance

I had taken my car for a service and a health check and was told I needed over £800 of work which I was shocked at due to the car being under 3 years old and of course non of this was warranty work but I was confused so asked another dealer to check and guess what non of it was needed, I took the car back to have the issues resolved and unfortunately left my dash cam running, and after reviewing the footage the mechanic could be heard stating ( what the f%%k is wrong with this I can’t find anything wrong) so I confronted the service manager who disagreed and subsequently I no longer own a Skoda simply due to this interaction. I would love a new Skoda but won’t be buying one anytime soon if this is their aftersales policy and treatment of their customers.

Service manager only interested in selling me a new service plan. Mentioned it even before I sat down! Needless to say usual catalogue if repairs that aren't really needed and cost multiple times more than other garages. Yet they can't diagnose vibration issue on braking...can only suggest try replacing parts for £500. It is 2 years old! And they left the caps off when doing the air con service.

I have just purchased a 20 plate £23,000 Skoda Superb. On the very day I drove off in it (a month ago) the rear light came up on the computer as faulty. That fault remained unsolved 14 days later despite one visit back to the dealership, I was told the faulty tail light might require anywhere between 2-5 visits. On the 15th day of ownership of my new car The automatic gear box, emissions system and auto stop/start system all came on as having errors. The car was not driving right. I made it to work and I had to call Skoda Assist out and the car was returned to Simpsons on Skoda Assists advice. As many other reviews state (and I mistakenly ignored) calls were not returned, people unavailable for days on end. The used car sales manager was in one meeting from 11am until 7pm solid! Did not call me back, 3 calls and Skoda Head office just to make contact. I ended up going through the Executive office of Skoda's head office in Milton Keynes. The team at Simpsons were not available for days on end due to marathon meetings. Rather curious as everyone needed were free to take my car in part exchange and take £23,000. Once they had my money never in almost 50 years of life have I experienced such a dis-interested and blasse customer service. As with other feedback left for this dealership whilst taking your money and if your car is ok they are terrific, however any issues and the customer service/ aftercare is non-existent. Take an extra hour or so and travel to another dealer, these guys are simply not interested once they have your money. Shocking that I drove a car off faulty on day of collection that ended up having to go in after multiple faults appeared on the computer. What would I say? AVOID there is a shocking and blatant lack of after care. Do not ignore the reviews like I did, the reviews were accurate there really is no aftercare . Brilliant car, terrible dealership. AVOID!

Just purchased a new Skoda karoq from Simpsons Preston and received excellent customer service from Richard Arkwright their sales executive. We would recommend this dealership.

I contacted Simpsons Skoda in Preston recently for a quote to service my car. The car is approaching 2 years old is a 1.4 tsi petrol and has only covered 1200 genuine miles. For an oil, oil filter and pollen filter service i was quoted £334.98 including vat. I then rang about a couple of independant skoda specialists who quoted me less than half the price to carry out exactly the same work using genuine parts and are also able to update the online service records. Why would you pay main dealer prices?

I currently have a skoda Octavia from Simpsons Skoda Preston on a PCH deal and seventeen months into the plan the battery failed on Boxing Day. I was told the battery was probably under warranty and could be replaced at no cost to me following a full day of diagnostic checks. I asked for a courtesy car so I could leave the car at the dealership as I needed to get to work in Preston. The first available option for a courtesy car was the 4th January 2019. I made the booking. I took the car in and was told that if it was a faulty battery, they would have to order the part and I would have to rebook the car in on another day. They then asked me for £12 to cover the cost of the days insurance on the courtesy car. They said I could waiver this fee, however if the car was involved in an accident then there was a £2000 excess. I said I would pay the fee. I went to the courtesy car only to find there was. No fuel in it and the petrol light was displaying red. I was furious. I found a garage and put sufficient fuel to get me to work and back. I received a call later on confirming the battery was faulty and they had ordered the part. A week later I was still waiting for a battery to be delivered. I was informed there were no batteries fitting my car in the country and it was being imported. I could have gone to my local garage and have had it fitted withi the hour. Simpson subsequently contacted me on 14th January 2019 to say it had arrived. I booked the car back in for tomorrow and told them I would wait at the dealership while the battery was stopped over. I was informed it would take 2 hours. UNBELIEVABLE! No apology or anything. I can't wait to hand the car back at the end of the contract and will not be getting a car from them again. Absolutely useless and should be ashamed of themselves. Avoid!!

The Salesman at Simpsons Skoda in Preston was Chris Harrison, he was helpful, considerate and nothing was too much trouble. he made me feel at home with what I was doing.