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Very disappointed in what should have been a memorable occasion buying my daughters first car. Don't be dexpceived by Steve's approachable manner. He told us a succession if lies. No second key as promised, no service history record as promised, no organising a log book as promised. We've spent months worrying whether we have bought a legal car. All subsequent calls were met with endless excuses. If he'd spent that time more usefully we wouldn't have had to resort to paying DVLC for a replacement log book, and paying for a second key. The worst car purchase ever, and I'm nearly 60!
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Steve is unreliable, untrustworthy and terrible to deal with! We are still waiting for the Log book, spare key and FSH 😟 I bought a (surprise) Fiat 500 car for my daughter and discussed everything over the phone with Steve before agreeing a time to view and collect the car as we are over 60 miles away. He told me there were 2 keys, FSH and the car was good to go! When we got to the garage and after we had paid £6000 by BANK TRANSFER! as he wouldn’t accept card payments, he then told us he didn’t have the spare key and that the service book didn’t have all the stamps. He insisted on keeping the service book to get it properly stamped as it was a local garage, and as he was friends with the previous owner of the car, he would get the spare key from them and post it to us that week. We are still waiting 6 weeks later, and he has stopped answering my calls, we had several excuses about his child being ill, him being ill and then him getting Covid which prevented him from sending us the spare key and FSH. He assured us he would send the log book, but we still haven’t received it! Steve McKeown is totally unreliable and cannot be trusted to do anything he says. We bought the car in good faith and accepted the minor damage above the wheel arch, which he didn’t mention before viewing, and we are at a loss as to why he hasn’t fulfilled his duty to us to register the car, why he hasn’t sent the spare key and why he hasn’t sent the FSH book. He is very plausible and gave excuse after excuse until he now no longer replies via text, email, WhatsApp. I cannot recommend this car dealer
Reviewer has confirmed their email address
Very pleased with my Toyota Yaris! Steve was great to deal with, very helpful and friendly. Very smooth and easy transaction. Thanks Steve!
Purchased a car today from the guys at SM motors. Very professional team offering some fantastic deals. Bought mine through Covid and although I could not go and see the vehicle prior to collection, they described the car exactly as it was. Great offers to go with my car as well. Free 1yr sign up AA breakdown. 14 day return if I'm not happy and 3 mth warranty. I'm really pleased with the car.
I have normally used main dealerships to buy my new or used cars. When I saw the new toy (MB SLK55AMG) advertised at SM Motors I had never heard of them but thought I would go take a look. When I got there on a Sunday afternoon and saw the place I thought I am not buying a car from here. I phoned them and got no answer but Steve called back within 20 minutes and arranged for me to see the car the next day. What a nice car and what fabulous service I got from both the guys there. Had the car over 2 weeks now and Steve has called me to see if I am still happy, I replied you bet I am. I highly recommend this place for exceptional customer care, better than main dealers.
Reviewer has confirmed their email address
I recently bought a car from SM Motors and couldn’t be happier - so helpful and would fully recommend anyone to purchase a car from here.
Bought a lovely a little car for my daughter from SM Motors, she’s very pleased with it! Thanks!
SM Motors is an Independent dealership that is based in Wirral. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.
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Manufacturers: Sells a variety of makes and models
Independent Dealership
SM Motors
123 Arrowe Park Road
Wirral
Merseyside
CH49 5PB
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