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11 reviews from our car dealer reviews community
Leave a review for Southend Audi
Leave a review

11 reviews from our car dealer reviews community

Leave a review for Southend Audi
Leave a review
"Great service "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Friendly professional staff , my car service couldn't of been made more easy

"Excellent Service "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

A huge thanks to Louise Watkins, Aaron Burrell and Tom (parts department) for their excellent service on our recent visit. They went above and beyond in resolving a re-registering issue we had after buying a car from another dealership.

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"Audi A5"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Total disappointment, bought a A5 approuved, no service history given, the car was filfy inside. Don't know if timing belt has been changed. Will never use again.

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"“Dan The Man!!””"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I’ve bought a lot of beautiful cars in my time, from a large range of top class car sellers!!!.. I can honestly say I have never met a more attentive, inspiring, personable and genuine sales professional than ‘Dan Brady’ @ Audi Southend (based in Rayleigh). I will now only go to him… for good… until I can’t drive anymore, that’s how good he is, as are the amazing vehicles he procures. My whole family will now only go to Dan, enough said!!! ‘Dan’ thank you mate, I think you know how much what you did meant to me and Charlotte, you’re a legend bud!! You’re family now bud!! 😘

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"Worst customer service ever."
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Worst customer service ever. Salesman was very helpful until we paid our deposit and arranged to click and pick up. After that, he even stopped responding to my emails (I sent him two emails and no reply). On Saturday, March 6 at At 12.30 we agreed to pick up the Audi A5. We drove 2.5 hours to arrive on time and then .... we waited 30 minutes at the reception for him. To our surprise, he said the car was still in the garage. Even after all the paperwork was filled out, the car was still not ready. Salesman was walking back and forth leaving us for 20/30 minutes without any update. Every time we asked him where is our car, he was very arrogant. We waited for the car 90 minutes, where really everything should be ready at 12.30. We didn't buy it because something was wrong with this car. We didn't do it because of his arrogance. We have bought a few cars in the past but have not received such a terrible service in our life. I can't say anything bad about supervisor who came to us and apologizes for the situation.

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"car purchase"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

10/10 to Dan B (sales). we had issues getting our new car due to corona lockdown etc but got there in the end. Dan is a lovely bloke even though I probably drove him mad !! very pleased with the new car

"Dreadful place "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

The worst experience dealing with Southend Audi over and over again. The list of errors done by this bunch of cowboys. Plus stuck with an overrated heap of crap.

"Mr Hamer Rayleigh Audi major service "
4.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Once again a five star service from Southend Audi. From dropping off my car no long waiting about. Had a phone call from Audi to let me know any issues. Picked my car up all serviced and cleaned. Will use again

"Mrs"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I received a diabolical level of service from Southend Audi and would not recommend them.

"Going Elsewhere in future"
1.2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

My vehicle recieved a\ major\"service.This cost £319.00. Pollen filter not included! Wrote a list of \"faults\" on my invoice which were total lies and would have cost £3000.00 to fix. Basically engine oil which looks like bogus service history.They promised to email a main dealer service record with the correct details on. This has not been done have just chased them a second time for this which prompted this review. Main stealers a well deserved name for Southend Audi. Take your car to an independent garage."

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Dealership Information

Southend Audi is an Franchise dealership that is based in Rayleigh. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

Alternatively, if you’re a customer and you’ve had an experience at this dealership, please leave a review below.

Manufacturers: Sells a variety of makes and models
Franchise Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
11 reviews3.2 out of 5 stars — Rated Average
Excellent
6
Very Good
0
Average
0
Poor
1
Terrible
4

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  • Contact Information

    Address

    Southend Audi
    Claydon's Lane
    Rayleigh
    Essex
    SS6 7UQ

    Get in touch

    01268 740988
    https://www.baronsgroup.co.uk/audi/locations/southend-audi

    Opening times

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    Dealership Statistics

    54%
    Would recommend this dealer to family and friends
    0%
    Percent of reviews responded to by this dealer

    Additional Information About Southend Audi

    Company Formed: XXXXXXXXXX
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    Directors: XXXXXXXXXX
    FCA Ref: XXXXXXXXXX
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