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12 reviews from our car dealer reviews community
Leave a review for Specialist Cars Tring BMW

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12 reviews from our car dealer reviews community

Leave a review for Specialist Cars Tring BMW
Click on the stars to start your review
"Terrible service "
1 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

320d recall phoned 4 times as my car kept cutting out. Finally got booked in at Specialist Cars BMW in Tring and they booked a hire car after some discussion. Turn up get the hire car they had booked then bmw told me my car wasn’t booked in for the works. ‘On what basis were you giving me a hire car’ so had to go through booking again, phone call the next day telling me their recalls had been checked and weren’t a problem so no work required and the car was safe to use. Bring hire car back ASAP as you may get charged. But the reason i took my car there was it was cutting out at high speed this is not what I’d call safe. Rude staff and very disorganised. Looking forward to having a real garage at real prices in the future. Bmw please don’t twiddle my stars like the bottom two comments.

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"Excellent service"
5 out of 5 stars See
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Purchased an M2 from specialist cars in Tring (bmw) after really impressive service from BMW and in particular Mark Brimmell. It makes a change to go on a test drive and not feel rushed. Mark had great knowledge of the car and explained to me everything about the car, making me feel very comfortable that I made the right choice to purchase from them. The purchase was very easy and quick, and again, during the handover Mark went through all the M2 functions and gadgets, though my favourite was the performance exhaust. I’d recommend anyone looking for a bmw to get in touch with mark. You’ll be in great hands. Thanks for great buyer experience.

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"A great experience, prefessional team."
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
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Picked up an M3 last week, an excellent car, an excellent experience and I will be looking to them for aftercare. Also a good price for Part-ex. They seem a fair bunch to me.

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"Atrocious after service"
1.6 out of 5 stars See
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Having recently bought a new X3, we needed to return the car to have the trims replaced as they were all tarnished. The first time they forgot to order the parts. the second time they only ordered part of them and miss-fitted the ones they add so it whistled like a music instrument. The third time they said it was our fault we must have washed it in some corrosive substance. Shockingly bad after service. Never buy a car from Specialist Cars Tring BMW!!!!

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"Amateurs... stay away"
1 out of 5 stars See
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Bought a BMW M4 from Specialist Cars BMW Tring.... paid upfront...thought id be able to drive it away.. I was lied to saying that the car wasn't ready and that i had to pick it up the next day... two days later i was still listening to their BS... when they delivered my vehicle they had the cheek to give me the car with gloss black wheels... when it was two tone color.. anyway i realised that the car had scratches and touch up paint all over when i pointed them out their answer was "oh yeah we can fix those issues" guess what... "smart repair" the car was in gloss white colour and yes it ended up looking matte white in some places... their response was.. well if we fix it properly we won't make any profit.. i was gobsmacked by their wonderful customer service... exhaust was faulty... called up bmw headoffice and they are just as bad by responding "you have to go back to them and sort it out with them" but they are franchising you?! Maybe both of you are misleading customers? Anyway you have a greater chance at auction rather than "NOT SO SPECIALIST IN CARS" and definitely no more bmw for me.

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"Great dealers and awesome service"
5 out of 5 stars See
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Really happy with the way Specialist Cars Tring BMW deal. They have a very personal approach and always look after you. I have been using them for a few years now and each time I left the dealership with a smile on my face. I even got a new car and the whole experience has been amazing. The salesman was Zame who followed up frequently on how I was getting on with my car which makes you feel really valued as a customer. I had a very awful experience with the previous dealer and was very hesitant when i made the switch but I am pleased that I moved to these guys. Very happy... The staff are very friendly and look after you. Highly recommend Specialist Cars Tring.

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"Eddie"
2.4 out of 5 stars See
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Value for money
Resolving issues

Hello I'm cheesed of with bmw cow roast tring again as my x5m50d which is in for a rattle in the back and a earthing strap that fell of to my expense my complaint is that the loan car was a 220d front wheel drive which I hate no other car was offered so they gave me a lift home , I now at my expense have to hire a car more suitable to my needs ,and have to waist my day trying to find a car also a lift back to dearlership thank you cow roast bmw for the after care that you don't get . Disgusted will find better dealer as from now

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"BMW530ds"
1.8 out of 5 stars See
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Resolving issues

After my 530d developed a smoke issue from the exhaust I was ripped off for £3000. They replaced the water pump,turbo and inlet manifold all for the wrong reasons. Didn't fix issue. After saying the smoke would burn off,which it didn't , i had to ring around other garages to find the cause of the issue. I told them to replace the correct part which fixed it. This was £130. Tried to get my money back and complained to BMW. A cover up. They even had a specialist BMW man from head office inspect the parts they removed saying they were worn and faulty. Fact was they weren't faulty. When I asked for them so i could get them independently checked . They went missing, All i ever got from the stealership was I was wrong. I issued a court summons. Two days before the court date I received a cheque for the £3000 saying the service manager was no longer with them. No apology from the arrogant director. This was a couple of years back and wish I had followed up and taken them to criminal court . Avoid BMW at all costs.

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"Miss Lewis"
5 out of 5 stars See
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Very Satisfied customer. I brought my car from a salesman Ashley Nugent, an absolute pleasure to deal with, very proffesional very polite and not a pushy saleman as they can be at times. I had many questions of course spending so much money and every question was answered and all promises delivered. I would recommend you to anyone buying a new/used car, Your team who were all very polite to deal with. It was a pleasure.

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"could not have gone bettter"
5 out of 5 stars See
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Value for money
Resolving issues

Specialist cars coudln't have been more helpful, I got more than I was expecting on my part exchange and also managed to get the price of my chosen car down to what I wanted to pay. All in all it couldn't have gone any better.

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Dealership Information

Specialist Cars Tring BMW is an Franchise dealership that is based in Tring. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

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Deals in: Cars
Manufacturers: BMW
Franchise Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
12 reviews3.5 out of 5 stars — Rated Average
Excellent
7
Very Good
0
Average
1
Poor
2
Terrible
2

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Contact Information

Address

Specialist Cars Tring BMW
London Road
Cow Roast
Tring
Hertfordshire
HP23 5RE

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http://www.specialistcarsbmw.co.uk

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Dealership Statistics

41%
Would recommend this dealer to family and friends
66%
Thought the dealer was knowledgeable and helpful
54%
Thought issues were resolved quickly and easily
0%
Percent of reviews responded to by this dealer

Additional Information About Specialist Cars Tring BMW

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Directors: XXXXXXXXXX
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