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Got a great deal on a brand new 3 series. Car was sourced quickly. 5 star treatment all the way. Great hospitality and professionalism. Thank you again.
Daughter took her Mini in for a free brake check (2 years old 14,000 miles) - when she returned they explained that they had snapped the bleed nipple and that she would need a whole new caliper - they had also found a coolant hose "nearly worn through" and that the bill for these repairs was £1500 - when she explained that she did not have such money available they applied more pressure by suggesting that the car was unsafe to drive and would need towing home - £90. Again she refused and drove the car back to me for inspection. The hose had a tiny amount of white powder scuffed off and none of the brakes were in a dangerous condition - I had the car MOT'd within 2 hours to prove my case.Neither BMW nor Rip off Cars of Tring had much to say - AVOID AT ALL COSTS.
I would like to Thank Ashley at Specialist Cars of Tring for his professionalism and exceptional Customer Service which was outstanding. He was very helpful, informative and made my experience of purchasing my Bmw X1 relaxing and exciting from beginning to end. He went an extra mile to ensure I was a satisfied customer and indeed I was.
Specialist Cars BMW Tring exceeded all expectations with honesty, information and efficiency.
So after handing over £28k for a car with 700 miles, it broke down yesterday at a hand car wash! As it’s only been a month since purchase I called Tring BMW. Told to press SOS button. Sales manager, Jason made a bad situation worse telling me they had no bookings in their service dept for the coming week and no courtesy cars! Once commission received for your purchase kiss the good service bye! I didn’t expect anything more than perhaps just a courtesy call to ask how it had gone with BMW assist and let me see what we can do once workshop opens Monday morning. Not a blunt ‘we can’t do anything for you’. It’s human nature to be nice before the sale. But for a great service, you need to go that step further and a little goes very far. Otherwise I may aswell have bought a Ford, Vauxhall etc! Sorry BMW Tring but you turned out no better that wycombe Sytner. Looks like it’s the money that does the talking. 😢
Great service from first email I send to Tring BMW to the day i finally have my lovely new car. Thank you Mark Brimmell for all you done for me. You are star!!! Definitely will recommend this dealer.
I discussed which car we were interested in etc over phone with Mark Brimmell. He matched our criteria to what was coming in. He even brought it over for me to see to my house as I didn’t have access to another car. He was honest, reliable and lived up to his word. Within 3 weeks I’m now with my new car. So happy wih the service that we shall be using them instead of our nearest sytner in Wycombe for all our future needs. You get a one to one service without being put on endless holds over phone. Thank you Mark and TRing BMW!
Fantastic service from beginning to end. Mark was excellent , friendly knowledgable and helpful. We will be buying our BMWs from here from now on
Outstanding service from start to finish from nick at Specialist Cars BMW Tring, thank you.
Having just completed my 4th purchase from Specialist Cars , Tring I would like to compliment Conor and the rest of the team there on an excellent service and an enjoyable experience. Conor himself was both candid and clear in his recommendations.
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Specialist Cars BMW Tring
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