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9 reviews from our car dealer reviews community
Leave a review for Specialist Cars Tring BMW

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9 reviews from our car dealer reviews community

Leave a review for Specialist Cars Tring BMW
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"Atrocious after service"
1.6 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Having recently bought a new X3, we needed to return the car to have the trims replaced as they were all tarnished. The first time they forgot to order the parts. the second time they only ordered part of them and miss-fitted the ones they add so it whistled like a music instrument. The third time they said it was our fault we must have washed it in some corrosive substance. Shockingly bad after service. Never buy a car from Specialist Cars Tring BMW!!!!

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"Amateurs... stay away"
1 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
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Bought a BMW M4 from Specialist Cars BMW Tring.... paid upfront...thought id be able to drive it away.. I was lied to saying that the car wasn't ready and that i had to pick it up the next day... two days later i was still listening to their BS... when they delivered my vehicle they had the cheek to give me the car with gloss black wheels... when it was two tone color.. anyway i realised that the car had scratches and touch up paint all over when i pointed them out their answer was "oh yeah we can fix those issues" guess what... "smart repair" the car was in gloss white colour and yes it ended up looking matte white in some places... their response was.. well if we fix it properly we won't make any profit.. i was gobsmacked by their wonderful customer service... exhaust was faulty... called up bmw headoffice and they are just as bad by responding "you have to go back to them and sort it out with them" but they are franchising you?! Maybe both of you are misleading customers? Anyway you have a greater chance at auction rather than "NOT SO SPECIALIST IN CARS" and definitely no more bmw for me.

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"Great dealers and awesome service"
5 out of 5 stars See
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Value for money
Resolving issues

Really happy with the way Specialist Cars Tring BMW deal. They have a very personal approach and always look after you. I have been using them for a few years now and each time I left the dealership with a smile on my face. I even got a new car and the whole experience has been amazing. The salesman was Zame who followed up frequently on how I was getting on with my car which makes you feel really valued as a customer. I had a very awful experience with the previous dealer and was very hesitant when i made the switch but I am pleased that I moved to these guys. Very happy... The staff are very friendly and look after you. Highly recommend Specialist Cars Tring.

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"Eddie"
2.4 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Hello I'm cheesed of with bmw cow roast tring again as my x5m50d which is in for a rattle in the back and a earthing strap that fell of to my expense my complaint is that the loan car was a 220d front wheel drive which I hate no other car was offered so they gave me a lift home , I now at my expense have to hire a car more suitable to my needs ,and have to waist my day trying to find a car also a lift back to dearlership thank you cow roast bmw for the after care that you don't get . Disgusted will find better dealer as from now

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"BMW530ds"
1.8 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

After my 530d developed a smoke issue from the exhaust I was ripped off for £3000. They replaced the water pump,turbo and inlet manifold all for the wrong reasons. Didn't fix issue. After saying the smoke would burn off,which it didn't , i had to ring around other garages to find the cause of the issue. I told them to replace the correct part which fixed it. This was £130. Tried to get my money back and complained to BMW. A cover up. They even had a specialist BMW man from head office inspect the parts they removed saying they were worn and faulty. Fact was they weren't faulty. When I asked for them so i could get them independently checked . They went missing, All i ever got from the stealership was I was wrong. I issued a court summons. Two days before the court date I received a cheque for the £3000 saying the service manager was no longer with them. No apology from the arrogant director. This was a couple of years back and wish I had followed up and taken them to criminal court . Avoid BMW at all costs.

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"Miss Lewis"
5 out of 5 stars See
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Resolving issues

Very Satisfied customer. I brought my car from a salesman Ashley Nugent, an absolute pleasure to deal with, very proffesional very polite and not a pushy saleman as they can be at times. I had many questions of course spending so much money and every question was answered and all promises delivered. I would recommend you to anyone buying a new/used car, Your team who were all very polite to deal with. It was a pleasure.

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"could not have gone bettter"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Specialist cars coudln't have been more helpful, I got more than I was expecting on my part exchange and also managed to get the price of my chosen car down to what I wanted to pay. All in all it couldn't have gone any better.

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"Gareth"
4.4 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Car purchased had a chipped windscreen, when I requested the paperwork to say this had been repaired I was told that it had not been repaired. They deemed a chipped windscreen likely to crack further in cold weather both safe and acceptable for a £30,000 car with only £16,000 miles on it! Sales manager didn't seem to care, no apology, no offer of resolution in terms of repairing the screen. Absolutely disgusted with the standards and service from this dealership. Happy to take your money, don't care the minute they've banked it. Avoid Specialist Cars in Tring at all costs.

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"David Wheeler"
4.2 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I recently purchased my 320d M Sport and on the face of it things seemed fine, until I visited a local dealership of end of warranty check. The car needed a new set of tyres, front pads and discs along with rear pads all of which I've had the privilege of paying £600 pound for. I have tried to raise this with the dealer principal however in 5 months I've been advised he's too busy attending to "group responsibilities" Tony Murphy (manager) and Jason Osbourne (manager) have been full of excuses and dismissed the fact that I was never advised I was buying an ex fleet car or given any indication of tyres/breaks condition They even delivered my car with an empty fuel tank! I'm pleased to say that BMW quality standards team are now investigating my enquiry and urge anyone dissatisfied to do the same so this dealership cannot get away with any further examples of this level of service. If you need assistance contact BMW quality standards

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Dealership Information

Specialist Cars Tring BMW is an Franchise dealership that is based in Tring. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

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Deals in: Cars
Manufacturers: BMW
Franchise Dealership

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9 reviews3.4 out of 5 stars — Rated Average
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Average
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Terrible
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Address

Specialist Cars Tring BMW
London Road
Cow Roast
Tring
Hertfordshire
HP23 5RE

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http://www.specialistcarsbmw.co.uk

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Dealership Statistics

33%
Would recommend this dealer to family and friends
66%
Thought the dealer was knowledgeable and helpful
55%
Thought issues were resolved quickly and easily
0%
Percent of reviews responded to by this dealer

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