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16 reviews from our car dealer reviews community
Leave a review for Specialist Cars Tring BMW

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16 reviews from our car dealer reviews community

Leave a review for Specialist Cars Tring BMW
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"A great experience in buying a used BMW"
5 out of 5 stars See
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We initially went to Specialist Cars Tring BMW to test drive a X3 and X1. Ashley was very helpful and nothing was to much trouble for him and he was not your usual pushy car salesman. After the test drive we advised that we had other cars to look at although we were very taken by the X3 we had driven but this particular car was slightly out of our price range. Ashley came back later and confirmed that they would work a deal to come within our budget. At every point of the dealings with the garage Ashley was very helpful including how to transfer the private plate from the old car. Nothing was too much trouble for Ashley. Have purchased many vehicles over many years and I can honestly say that this was my most pleasurable car buying experience. Ashley has also kept in touch after the purchase to see if everything was ok and if he could be of any help

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"Run for the hills "
1 out of 5 stars See
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My Partner Mike and I Purchased a BMW Z4 M series from Specialist Cars BMW in Tring. We were dealing with Jamie Page who seemed very nice to start with, how wrong were we! We went to collect the car and was told it had flown through its MOT with no issues and no advisories. We were given a welcome pack ( MOT had been put in with all the paperwork) As this is supposed to be a reputable company selling luxury cars we had no reason to doubt the MOT. We noticed a small crack in the windscreen and was by Jamie it had been professionally repaired by them the day before. ( again no reason to doubt that) We asked for the paperwork for the windscreen repair as we wanted the guarantee that it comes with. We were told he would forward that on to us as he needed to find it. We got home and were filing away the paperwork when we came across the MOT document, We were absolutely horrified to find out that we had been lied to! The MOT stated all four tires have perished and one had a nail in it! Honestly could not believe that BMW would do this, Its fraudulent misrepresentation and completely illegal to not be up front about an MOT! You do not spend £25,000 on a car and have four dodgy tires and a nail in one of them. We emailed Jamie and asked why he had lied to about the MOT, he emailed back stating he had not read the Document, this is obviously complete rubbish. We asked again for the windscreen paperwork which we never got. We made a complaint to his manager Jason Osbourne who did not seem overly bothered about the fact a staff member had broken the law and he also didn't really seem that surprised. We demanded all the tires be replaced as I was not prepared to drive around in a sports car with four perished tires. He agreed to do this but I had to call every day for a week chasing the money and give up my Saturday to get them done. I asked Jason to send me the windscreen paperwork, I got an email back saying there was no record of the widescreen being repaired and he had no idea why we had been lied too, as Jamies had now left the dealership ( great !) We were in total disbelief that this was happening again. We had to chase Jason ( again) to get an appointment for the windscreen to be fixed. We were also told the car came with the built-in Apps interface that supported Spotify but this also was not true. We had to drive to surrey to be told it was not added as an extra when the car was built. Jason's attitude has been disgusting, he was making constant excuses for the behavior we had experienced. I explained to Jason that this was a case of fraudulent misrepresentation and he offered to by the car back. We had had the car for two weeks by this time. We live in London so had all the parking permits already assigned to the car, congestion charging account set up and had taken out gap insurance etc, plus we had sold our other car. It's not that easy to just sell it back! We asked for the most senior member of management to contact us and we never heard back from anybody. We at no point were offered any type of compensation. We asked that the money we had spent on the paint protector to be refunded ( They did do this ) This companies ethics are absolutely disgusting, They would give Del Boy a run for his money. I have filed a formal complaint against them with BMW head office, they advised this was "completely unacceptable and not the behaviors that they want associating with their brand" I would advise anybody wanting to buy a car from this particular showroom to turn around and walk straight back out. BMW's biggest mistake was to let companies like this trade off the back of their brand, we no longer have the peace of mind and protection that we as consumers expect from a Luxury brand such as BMW. All companies and their staff are entitled to make the odd error, we are all human, however when it gets to the stage that MOT's are being misrepresented then there really isn't much further down into the gutter a company can go.

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"Great place to go if you want a BMW"
4.8 out of 5 stars See
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Have had 3 BMWs now over 11 years, recently got the third. Mark is an excellent and v helpful salesman and helps with all my additions I've needed for the car. I've found the service excellent and punctual. Will go back to Specialist Cars Tring in the future.

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"Service good but cleaning terrible "
2 out of 5 stars See
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I had a service which I was kept well informed about by Specialist Cars BMW Tring and everything went smoothly. They did however clean the car which is a mistake. The car was poorly cleaned and I now have loads of swirl marks where there was none before. If you care about the paintwork defiantly request no wash. I know these were not there previously as I always was horizontal surfaces front to back and vertical up and down. The marks all run opposite to how I clean. Not impressed.

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"Terrible service "
1 out of 5 stars See
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320d recall phoned 4 times as my car kept cutting out. Finally got booked in at Specialist Cars BMW in Tring and they booked a hire car after some discussion. Turn up get the hire car they had booked then bmw told me my car wasn’t booked in for the works. ‘On what basis were you giving me a hire car’ so had to go through booking again, phone call the next day telling me their recalls had been checked and weren’t a problem so no work required and the car was safe to use. Bring hire car back ASAP as you may get charged. But the reason i took my car there was it was cutting out at high speed this is not what I’d call safe. Rude staff and very disorganised. Looking forward to having a real garage at real prices in the future. Bmw please don’t twiddle my stars like the bottom two comments.

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"Excellent service"
5 out of 5 stars See
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Purchased an M2 from specialist cars in Tring (bmw) after really impressive service from BMW and in particular Mark Brimmell. It makes a change to go on a test drive and not feel rushed. Mark had great knowledge of the car and explained to me everything about the car, making me feel very comfortable that I made the right choice to purchase from them. The purchase was very easy and quick, and again, during the handover Mark went through all the M2 functions and gadgets, though my favourite was the performance exhaust. I’d recommend anyone looking for a bmw to get in touch with mark. You’ll be in great hands. Thanks for great buyer experience.

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"A great experience, prefessional team."
5 out of 5 stars See
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Picked up an M3 last week, an excellent car, an excellent experience and I will be looking to them for aftercare. Also a good price for Part-ex. They seem a fair bunch to me.

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"Atrocious after service"
1.6 out of 5 stars See
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Having recently bought a new X3, we needed to return the car to have the trims replaced as they were all tarnished. The first time they forgot to order the parts. the second time they only ordered part of them and miss-fitted the ones they add so it whistled like a music instrument. The third time they said it was our fault we must have washed it in some corrosive substance. Shockingly bad after service. Never buy a car from Specialist Cars Tring BMW!!!!

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"Amateurs... stay away"
1 out of 5 stars See
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Bought a BMW M4 from Specialist Cars BMW Tring.... paid upfront...thought id be able to drive it away.. I was lied to saying that the car wasn't ready and that i had to pick it up the next day... two days later i was still listening to their BS... when they delivered my vehicle they had the cheek to give me the car with gloss black wheels... when it was two tone color.. anyway i realised that the car had scratches and touch up paint all over when i pointed them out their answer was "oh yeah we can fix those issues" guess what... "smart repair" the car was in gloss white colour and yes it ended up looking matte white in some places... their response was.. well if we fix it properly we won't make any profit.. i was gobsmacked by their wonderful customer service... exhaust was faulty... called up bmw headoffice and they are just as bad by responding "you have to go back to them and sort it out with them" but they are franchising you?! Maybe both of you are misleading customers? Anyway you have a greater chance at auction rather than "NOT SO SPECIALIST IN CARS" and definitely no more bmw for me.

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"Great dealers and awesome service"
5 out of 5 stars See
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Really happy with the way Specialist Cars Tring BMW deal. They have a very personal approach and always look after you. I have been using them for a few years now and each time I left the dealership with a smile on my face. I even got a new car and the whole experience has been amazing. The salesman was Zame who followed up frequently on how I was getting on with my car which makes you feel really valued as a customer. I had a very awful experience with the previous dealer and was very hesitant when i made the switch but I am pleased that I moved to these guys. Very happy... The staff are very friendly and look after you. Highly recommend Specialist Cars Tring.

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Dealership Information

Specialist Cars Tring BMW is an Franchise dealership that is based in Tring. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

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Deals in: Cars
Manufacturers: BMW
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16 reviews3.4 out of 5 stars — Rated Average
Excellent
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Very Good
0
Average
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Poor
3
Terrible
3

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Address

Specialist Cars Tring BMW
London Road
Cow Roast
Tring
Hertfordshire
HP23 5RE

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http://www.specialistcarsbmw.co.uk

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Dealership Statistics

43%
Would recommend this dealer to family and friends
68%
Thought the dealer was knowledgeable and helpful
57%
Thought issues were resolved quickly and easily
0%
Percent of reviews responded to by this dealer

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