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What can I say other than fantastic all round. Me and Nick, we delt all over the phone as i was too lazy to drive there hahaha he sold me an electric vw transporter, perfectly described it and we had a fantastic deal on it. He delivered it to me, I paid him his money and we did all the paperwork also met his son too lovely guy aswell. He's one of your own, honest & reliable which is seriously hard to find these days so if you want a new car or van call Nick and go see him. Thanks again and all the best.
Reviewer has confirmed their email address
Would recommend to others as my experience was 5 stars, the car was fully valeted and ready to drive away with a new mot and a 6 month warranty thrown in. Thanks Nick
Got my car a few weeks ago from here - Nick was great all the way through the deal and very pleasant. Would definitely recommend him. Thank you so much.
Reviewer has confirmed their email address
Very happy with my car having owned now for 4 months positive review deserved. No issues thank you very much Nick and I will be recommending to others.
I Left a deposit on a car.. I run a carehome and had 2 positive corona tests so wasn't able to collect vehicle as intended then ran into unexpected bills (boiler, typical) I explained I'd not be able to purchase car right away but understood the car couldn't be kept from sale indefinitely so asked for my deposit back.. to which this was refused.. A little context: Before sending the deposit I asked if it was fully refundable nick said yes it was.. So I sent it in good faith with all intentions of purchasing the car.. once I'd found that I needed to isolate I promptly told nick and said that if any offers came in for the car as I'd not been able to collect he was more than welcome to let the car go and return to me my the deposit.. I thought that was fair? To be fair nick had got the MOT completed on the car and pads needed changing (but this would've needed to have been done regardless of who was purchasing the car) I asked nick to return the deposit as I wouldn't have the money to purchase the car right away so presumed I'd get the deposit back. Nick refused saying that he had the mot done and that it hasd been nearly two weeks and that he had two offers for the car he had refused.. Firstly I did say let the car go as I appreciated I couldn't collect as agreed so in my eyes these two offers could've been accepted.. everyone wins all good But no apparently these two offers were declined.. which then leads me to think that the car was never taken off sale as if it was and it was held as nick also told me how would two other offers come in? Never on autotrader did it say deposit taken nor on his own website so the car was never taken off sale. I'm a reasonable person so I requested that we split the deposit because I'd not stuck to plan to which nick has ignored my offer.. sorry nick I'm now the proud owner of a c63 and as I originally said to you I couldn't be happier with it.. Its my dream car I'd have always purchased one whether it took me a week or a month longer. You see as I'd said once I'd been paid again I'd have the funds but as your terrible customer service and lack of empathy let you down I chose not to come back and purchase from you. So for the sake of £150-£300 you were being so pathetic over you've now missed out on a £26k sale.. I suggest in future you understand things happen in life especially in these times.. I sincerely hope that when you need assistance in my field you're not treated in the same manner you treated me in your field
Reviewer has confirmed their email address
st clements cars from St Clements Cars in response to Poor customer service
Think the saying is "Champagne dreams with Lemonade money" you wanted the car as soon as possible so I had it through the workshop and was ready to collect within 2 days of you leaving a deposit. Then the excuses started how you was too busy at work so would be a couple of days later in which I was ok with, 3 days later you were waiting for a Covid test results to come back which I accepted and understood in the current situation we are all in. A few days later you were picking the car up as everything all good then a final message days after that saying you had over spent and could you have your deposit back!! This was now nearly 2 weeks after leaving the deposit and you expect a refund? If you had have been honest in the first place and said that you were simply "dreaming about owning your dream car" and could not afford it then the deposit would have been refunded and we both could have moved on. You should appreciate being in business yourself that in these times things are harder so why waste peoples time?
Excellent service and extreme kindness shown to us by Nick. He is a real gent and we would have no hesitation in recommending or further purchases from him. Frances and Ken. Clenchwarton
Reviewer has confirmed their email address
Having travelled 120 mile trip it was well worth it as the car was as described.There were no pushy salesmen basically they handed me the keys and left me to do my checks. Their Finance packages offered were lower than i had been quoted elsewhere, keep up the good work guys i will surely return when i am ready for a upgrade.
We bought a car of this man he told us he would do jobs on the car . He did one and when we looked that never even worked . He sold a BMW while we was there that got a full valet ours got wiped over with a dirty rag . You get no after sales with him he has his money then he washes his hands of you .Never will St Clements Cars see our money again ..
Reviewer has confirmed their email address
Nick from St Clements Cars in response to Keep well clear ...
Hi sorry to here your car broken down having only had it for 2 days. You were well within your rights to complain however being as we never received any complaints from you it was impossible to help you, maybe you should have made some kind of contact with us first.
St Clements Cars have made my life a living hell for the past 4 months. sold me a vw golf gti on finance that is unfit for purpose. engine damage, false mot, front bumper held on by cable ties, botched paintwork. the list could go on. £2000 IN REPAIRS NOT WILLING TO FIX under warranty. refused to take the car back in the first 8 weeks under law refusing my rejection of the car. still no resolution and just a horrible arrogant attitude, terrible customer service and now on final investigation with the motor and financial ombudsman service before legal action in court. avoid at all costs unless you want lengthy legal battle with a cowboy dealership.
Reviewer has confirmed their email address
Nick from St Clements Cars in response to AVOID THIS DEALER
There was nothing wrong with the car hence why the Finance company did not agree with your complaint and made you keep the car. Maybe if you had have worked out your finances before signing a agreement you would have realised that you could not afford it!! We are not Argos you can't decide you want to return something for no good genuine reason!
Thanks to the guys at St Clements Cars. Bought a used car service was sufficient, happy with the price, happy with the vehicle. what more can you ask.
St Clements Cars is an Independent dealership that is based in King's Lynn. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.
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Manufacturers: Sells a variety of makes and models
Independent Dealership
St Clements Cars
Main Road
King's Lynn
Norfolk
PE34 4BQ
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