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Very happy with my car having owned now for 4 months positive review deserved. No issues thank you very much Nick and I will be recommending to others.
I Left a deposit on a car.. I run a carehome and had 2 positive corona tests so wasn't able to collect vehicle as intended then ran into unexpected bills (boiler, typical) I explained I'd not be able to purchase car right away but understood the car couldn't be kept from sale indefinitely so asked for my deposit back.. to which this was refused.. A little context: Before sending the deposit I asked if it was fully refundable nick said yes it was.. So I sent it in good faith with all intentions of purchasing the car.. once I'd found that I needed to isolate I promptly told nick and said that if any offers came in for the car as I'd not been able to collect he was more than welcome to let the car go and return to me my the deposit.. I thought that was fair? To be fair nick had got the MOT completed on the car and pads needed changing (but this would've needed to have been done regardless of who was purchasing the car) I asked nick to return the deposit as I wouldn't have the money to purchase the car right away so presumed I'd get the deposit back. Nick refused saying that he had the mot done and that it hasd been nearly two weeks and that he had two offers for the car he had refused.. Firstly I did say let the car go as I appreciated I couldn't collect as agreed so in my eyes these two offers could've been accepted.. everyone wins all good But no apparently these two offers were declined.. which then leads me to think that the car was never taken off sale as if it was and it was held as nick also told me how would two other offers come in? Never on autotrader did it say deposit taken nor on his own website so the car was never taken off sale. I'm a reasonable person so I requested that we split the deposit because I'd not stuck to plan to which nick has ignored my offer.. sorry nick I'm now the proud owner of a c63 and as I originally said to you I couldn't be happier with it.. Its my dream car I'd have always purchased one whether it took me a week or a month longer. You see as I'd said once I'd been paid again I'd have the funds but as your terrible customer service and lack of empathy let you down I chose not to come back and purchase from you. So for the sake of £150-£300 you were being so pathetic over you've now missed out on a £26k sale.. I suggest in future you understand things happen in life especially in these times.. I sincerely hope that when you need assistance in my field you're not treated in the same manner you treated me in your field
st clements cars from St Clements Cars in response to Poor customer service
Think the saying is "Champagne dreams with Lemonade money" you wanted the car as soon as possible so I had it through the workshop and was ready to collect within 2 days of you leaving a deposit. Then the excuses started how you was too busy at work so would be a couple of days later in which I was ok with, 3 days later you were waiting for a Covid test results to come back which I accepted and understood in the current situation we are all in. A few days later you were picking the car up as everything all good then a final message days after that saying you had over spent and could you have your deposit back!! This was now nearly 2 weeks after leaving the deposit and you expect a refund? If you had have been honest in the first place and said that you were simply "dreaming about owning your dream car" and could not afford it then the deposit would have been refunded and we both could have moved on. You should appreciate being in business yourself that in these times things are harder so why waste peoples time?
Excellent service and extreme kindness shown to us by Nick. He is a real gent and we would have no hesitation in recommending or further purchases from him. Frances and Ken. Clenchwarton
Having travelled 120 mile trip it was well worth it as the car was as described.There were no pushy salesmen basically they handed me the keys and left me to do my checks. Their Finance packages offered were lower than i had been quoted elsewhere, keep up the good work guys i will surely return when i am ready for a upgrade.
We bought a car of this man he told us he would do jobs on the car . He did one and when we looked that never even worked . He sold a BMW while we was there that got a full valet ours got wiped over with a dirty rag . You get no after sales with him he has his money then he washes his hands of you .Never will St Clements Cars see our money again ..
Nick from St Clements Cars in response to Keep well clear ...
Hi sorry to here your car broken down having only had it for 2 days. You were well within your rights to complain however being as we never received any complaints from you it was impossible to help you, maybe you should have made some kind of contact with us first.
St Clements Cars have made my life a living hell for the past 4 months. sold me a vw golf gti on finance that is unfit for purpose. engine damage, false mot, front bumper held on by cable ties, botched paintwork. the list could go on. £2000 IN REPAIRS NOT WILLING TO FIX under warranty. refused to take the car back in the first 8 weeks under law refusing my rejection of the car. still no resolution and just a horrible arrogant attitude, terrible customer service and now on final investigation with the motor and financial ombudsman service before legal action in court. avoid at all costs unless you want lengthy legal battle with a cowboy dealership.
Nick from St Clements Cars in response to AVOID THIS DEALER
There was nothing wrong with the car hence why the Finance company did not agree with your complaint and made you keep the car. Maybe if you had have worked out your finances before signing a agreement you would have realised that you could not afford it!! We are not Argos you can't decide you want to return something for no good genuine reason!
Thanks to the guys at St Clements Cars. Bought a used car service was sufficient, happy with the price, happy with the vehicle. what more can you ask.
No aftersales from ST Clements Cars and watch out for the cowboy antics.
Nick Kyprianou from St Clements Cars in response to Poor
Not really acceptable to leave a bad review and not even put your name to it, maybe if you had of then we could have sorted your problem out for you.
Bought an Astra gtc from St Clements Cars and after 5 months broke down no drive, the driveshaft snapped in half. Won’t repair it says it’s wear and tear, luckily I have the backing from my finance company who will be sorting it and chasing nick at st Clements cars for the money. All nice when he wants your money but if it goes wrong doesn’t give a damn, doesn’t have a clue on the legality of what he needs to do as a motor dealer. He simply doesn’t have a viable business if this is how he reacts, rude and obnoxious on the phone with zero interest. I even offered to pay for fitting if he supplied the part but still no interest. Also didn’t mention when the car is clean you can see body filler all over the car so it’s deffinetly been crashed and repaired with no recording. Avoid. I suggest you have a good look through your requirements as a car dealer since you don’t have a clue what your doing. You will hear from my finance company very soon so get ready for the bill.
Nick Kyprianou from St Clements Cars in response to Avoid
Joker!! There is not a warranty company in the country that would repair a broken drive shaft which is general wear and tear! Its called driver negligence being a young lad in a Astra VXR maybe respect the car and it will respect you!
Over the moon with our new car from St Clements Cars we have looked at these for the past month and this is the cleanest by far. Great customer service and a hassle free deal, thanks lads A+++++.
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St Clements Cars
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