Bought an £18000 family car service was floor less. However once I picked car up nothing but issues? Once they got your money customer service don’t exist . So left with a £18000 car that is not roadworthy and they don’t care that I bought it to keep my 5 year old son safe . How they got 3.7 stars is beyond me when they lie and are willing to put a 5 year old in danger . DO NOT BUY FROM THIS COMPANY !, Cowboys the lot of them .

A painful death would of been a better experience than dealing with stebbings , bought a car it went wrong and I then got 8 weeks of BS THEY do not deserve to have customers what a massive waste of time … you know who you are 🤬

Martin was a star. Explained everything clearly. Felt really looked after. Highly recommended

Martin at Stebbings went above and beyond to help me, securing the car I wanted and completing the purchase and pick-up in super quick time. Showed genuine care for my requirements by recommending alternative payment product to serve my best interests - and was able to organise pick up of vehicle in quicker time than I expected.

My wife purchased a car from Stebbings at the beginnng of this month as a gift for me for completing 23 years service in the Armed Forces. At first the expereince seemd to be OK. My wife dealt with a sales assistant who seemed to be helpful and knowlegable but we have since found out that the warranty information she provided was false. My wife explained to the sales assistant that the car would be driven to the Netherlands immeadiatly after purchase and would eventually be exported from the UK. At which point they discussed the validity of the Warranty. My wife explained that it would be unlikely that the car would be taken back to the UK unless there was something seriously wrong with it. The response she was given was that this would be ok and the warranty would be valid for three months. The first minor problem was the car wasnt cleaned correctly, It had a strong smell of cigarette smoke . My wife had little option but to accept the car in this state because she had to drive to catch a ferry at Dover. This just so happened to be the day that the port had delays for over 7 hours. The second minor problem was the headlining falling off the sunroof runners. A bad feeling had started to set in!! Low and behold a few weeks into purchasing a, 19000 pound BMW the car develops a high pitch squeel at startup and a fault code appears on the dash detailing an engine fan fault. Amazing!!! So I decided to phone Stebbings to see if we can arrange for the car to repaired. I must stress that the car is now in the Netherlands (as described) but it is still a UK registered car. (It hasnt been exported yet!) Guess what the rersponse from Stebbings was? Thats it you guessed it, the car isnt covered under warrantly. Apparently as soon as you drive it out of the UK the warranty is invalid. My next question. so if i was driving to the EU on holiday and developed the fault would it be covered,the answer was yes. EH! so you cover for holidays in the EU but you dont cover cars that havent been exported. My final question, are you willing to give some kind of good will gesture to help towords the cost of the repair. GUESS WHAT THE ANSWER WAS!!!!! To all individuals who read this, please think carefully about purchasing a car from this company. Reading the other reviews and relating these to my expereince. They have a strong tendancy to mislead and lull you into a false sense of security. Old fashioned dodgy car salesman comes to mind.

I purchased a vehicle from Stebbings in April 2022. My experience was far from good, in fact it was downright frightening. On the day of the handover I had to get the train from West Wales (Where I am living with a friend) and pick my old vehicle up from my old house (recently split from my wife), a journey of nearly 300 miles. The week before I had been offered 18,000 for my two year old electric van - and I had this in writing. I got to Stebbings (Kings Lynn) shortly after 1pm and took the 'new' vehicle out for a test drive. While I was just about to pay the balance for my new vehicle, the showroom manager came to speak to me. He said that as the van needed cleaning, he could only offer me 17,500 for my van.... after first saying 16,900. He knew the predicament I was in. My van would not have had the charge to get back to my old house and I had planned to drive the new vehicle back to Wales the next day, so I HAD to do a deal there and then. I was in a very difficult situation and they knew that they could offer me considerably less for my van EVEN THOUGH I had it in writing of the higher offer. I felt scared that I would end up in a really bad situation and pressurised to take the lower offer. To use the excuse that the vehicle had to be cleaned was very poor. Firstly, I had already thoroughly cleaned the exterior, the dash and the seats, so it was only the floor that needed cleaning - an easy to clean plastic surface and would have cost maybe 20 pounds maximum to get it done. OK so it was only a 500 difference, but it put me out of pocket considerably and I believe that this was extremely dishonest and morally disgusting so I would not recommend Stebbings to anyone. This sort of dishonest practice should not be allowed to continue. If you are given an offer in writing for part exchange, then they should honour it or not give an offer at all until the car is seen.

“Dissatisfying service at Stebbings” My elderly grandparents traded in their car as they was looking for a smaller one. Their only requirements was for the new car to be economical on fuel, ideally a Diesel engine and an automatic. A sales representative sold them a car that was a manual, which my grandfather struggled to operate effectively, and a VERY uneconomical petrol. As a result of this they soon discovered only a few days after the purchase/exchange that this was a very impractical car for them. We went back to Stebbings only one week later and explained that the car was not suitable for them and they would like to either have their old car back or exchange the car for an automatic diesel model. To much dismay we was told that they could not do this and would purchase the car back £3,500 less than what they paid for it. I asked the sales rep to see their terms and conditions only to be told that the sales rep HAD NEVER SEEN ANY TERMS AND CONDITIONS BEFORE and DOESN’T EVEN KNOW IF THE COMPANY HAS ANY! There are no terms and conditions listed on their website. I then proceeded to ask for the manager to be told that he had left early as he lives over 2 hours away and that there was NO ONE ON SITE OF AUTHORITY! The sales rep took my phone number and email address and explained that the manager would be in contact the next day, I mentioned that it would then be over a week since the purchase which may result in us being over the cooling off period (if there was one). The sales rep said that we have their word on the fact that we came in within a week of purchase asking for a swap or to get their old car back. We had no choice but to leave very dissatisfied and discontented with the service provided. My grandparents the next day found a different car at a different dealers which would give them £3,500 more than what Stebbings offered them for the purchase of the car! I have not felt the need to write a review before but I need to share our experience after such shocking service from such a large company! If you are considering purchasing a car from Stebbings make sure you ask for their terms and conditions before purchasing!

I would like to commend Matthew Rogers on his entire dealings with our recent purchase , he is a credit to the company , and we can’t leave Tom out of the compliments who was also very helpful when we collected the car . I purchased my first car from Stebbings in 1994 and will continue dealing with them

We have just bought a BMW from Stebbings In Kings Lynn and what brilliant customer service they provide, a big thank you to Jake who was excellent at his job, helped us with every aspect of the purchase, and would highly recommended him if you are looking to buy a car thanks Jake

Would not even give this company a one… Would not even give this company a one star review certainly will not ever be buying a car from Stebbings at kings lynn again firstly they valued my old car at 6500 so after finance etc was all agreed on my day of collecting my new car i was so excited but got there they then went back on there word and told me they could only give me 3500 pounds so I was basically short of 3000 pounds which is an absolute joke as I didn't have any extra money so was devastated as I had fallen in love with the car so luckily my parents came to the rescue loaning me the money then I realised that they had not done the dimonand brite on my car that was meant to be done so had to waste over 4 hours of my life dropping my car off my car to them then collecting it again. Only to find once it had been done my car mats had been taken out of the car and was no where to be seen so spent 20 minutes searching for them and it was a battle to get my 100 pounds deposit back for my old car v5. Poor service not helpful in the slightest. Took all the excitement of having a new car away.