A big thank you to Ziggy at Stephen James Ruxley Mini he was professional courteous explained everything and made it all so easy all staff there are polite and welcoming

I tried to book a test drive with a diesel clubman at Stephen James Ruxley Mini. I was told I could test drive a petrol one! But I don’t want petrol how can they not have one single diesel vehicle in their showroom, still waiting for a call back after nearly a week, Not a good start but I will try again....if I get my car and are happy I will repost.

Our Salesman, Ziggy, was extremely helpful and focused providing an end to end service when we bought our Mini Paceman at Stephan James Ruxley. If you want to purchase a used Mini at a reasonable price, go and see Ziggy he will take care of everything for you.

I fell in love with my Mini Copper S at first sight and bought it on my first viewing and test drive. When I collected it from Stephen James Mini Ruxley there were a few minor issues, slight chip in the bonnet and scuffed alloys which I was reassured would be rectified, this wasn’t the case. I was asked to bring the car back and was promised a complete new alloy. I arrange a time and date but no joy. The alloy was touched up, no new wheel. The car had been running fine and went in for a full service on Monday 20th August., I didn’t receive a call to say the car was ready and received a text message after I’d dropped the car reminding me to bring my license when dropping my car for a service on the 21st!! The car was only driven again on the Wednesday and when I took it out for a day out on 24th August things went wrong very quickly!! A mile from home the car made a strange noise and a warning appeared stating ‘low engine pressure ‘ and I stopped the car immediately. Engine oil was pouring out from underneath the engine. A recovery truck took as to the dealers. When loaded and unloaded yet more oil poured out and the car was started on numerous occasions which Makes me concerned for the condition of my engine. This seems a little too coincidental that I had issues with the engine/oil when it was only in 4 days previous!! Were all the checks done after changing oil and filters etc!! Was the sump plug retightened correctly? I am waiting on an update and would like assurance that this has not damaged my car. I understand that things do go wrong with cars but I’m not satisfied with the service I’ve received so far. Now Tuesday 28th August still haven’t heard anything. Have contacted Mini UK to raise my concerns and Stephen James Mini and contacted the AA for legal advice.

Put car in for its 2 year service with nothing wrong with it. Came back with a scratch on the door broken windscreen wiper!!! After talking to Matt in the service department who made me feel like it was my fault and I was being a pest finally arranged for my car to be taken back in to be fixed. I was left with a courtesy car which was so small my disabled son couldn't get into the back of it but we put up with it. When the car was returned to me it was basically running on fumes which I was annoyed about as I had to sign a form to say I would return the courtesy car back to Mini in same condition it was loaned out to me. I sent the car back to them with nearly a full tank and basically I gotta car back on fumes.. I wouldn't use Mini at Ruxley again. The sales team at Stephen James Min are good but the service is absolutely rubbish.