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14 reviews from our car dealer reviews community
Leave a review for Steven Eagell Toyota Hereford
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14 reviews from our car dealer reviews community

Leave a review for Steven Eagell Toyota Hereford
Leave a review
"Ashley Ward, salesmanship."
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I wanted to leave a review for Ashley Ward, who helped me to purchase my first Toyota today. Ashley was very supportive of myself, a lady buyer with little knowledge of cars. He was friendly and helpful and very knowledgeable. I felt at ease to ask any question. Ashley showed me where all the knobs are, and how to work them! And set up my phone Bluetooth to the car. He helped me set up a payment plan for future services and M.O.T. He made me feel confident and happy with my purchase. Thank you Ashley.

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"Excellent service from Josh at Motorline"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I bought a used car from Josh yesterday and he was excellent. Nothing was too much trouble. He went out of his way to make sure I was happy with my purchase. The whole team were great.

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"Excellent care"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Ashley took care of my purchase and I was really confident throughout the whole process. He wasn't pushy or trying to sell me something I didn't need. Excellent.

"Do not be fooled! "
1.2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Having used this dealership before. My partner had no hesitation in returning to look on there forecourt again when we saw 'what we thought' would be another smooth buy. On viewing the Car we have purchased we were given the very good and convincing sales talk. There were quite a number of exterior paint faults and marks on he car which obviously there from the previous owners. We test drove the 3 year old car at £18,000 and agreed that the work would be done to make it pristine condition just like the car we owed going in as part exchange. Several weeks later the paintwork which was supposedly done to a pristine standard as had 2/3 washes and paintwork done as all come off. After several phone calls, visits and emails with pictures attached we heard nothing back. We had to chase again today. Told the managaer would spk to us...didnt happen. Now to be told by another salesman that we have the car now and it is basically 'tuff' they did the work now not there problem. We were also told that they had to sell the car at a competitive cost as if we went straight to the VW garage we would of paid more! So basically they just want the sale and money!!!! We would of paid more gor the same car. The car we exchanged was A1 condition inside and out. We wouldnt of had a shabby £18k looking car and poor aftercare. If you are considering going to them think twice. We are not having to take this further as the value of the car as now depleted because of the condition at no fault of our own and the original sales promise was not kept to the extent it should of been. We have had the car for 10 weeks! So appalling.!!!!!!!!!! Please please dont take what they say for granted!

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"Excellent, helpful salesman."
4.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Bought our 2nd Toyota today from Ashley Ward at Toyota Hereford. Bought our first new main car from him 12 months ago. Had exactly the same excellent service from Ashley this time on a 2nd hand car as when we bought the new one. Can’t fault the service he provided. We will be back to see Ashley again in a couple of years to change our main car. He is definitely the best car salesman we have ever dealt with, his professionalism, knowledge friendliness is 2nd to none. Thank you

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"Great salesman Ashley Ward"
4.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I Purchased my very first Toyota in Hereford, I was looked after by Ashley Ward who has provided first class service to me. A very very good car salesperson. Ashley was excellent in all respects and a credit to Motorline. The after service I received was excellent as the car had a recall and Ashley made all the necessary arrangements. We will definitely use Ashley again as my husband is looking at the new Rav. 😊 I’m really happy with my C-HR 😊. Thank you Ashley.

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"Couldn’t be better!"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

We recently had our first service for our Rav 4 Hybrid....and it couldn’t have gove better! We were invited to have the car collected and returned within the day...which was an unexpected service...but much appreciated, as the chosen day was filthy. The detail of the service was exceptional. All issues covered and ticked off. Compliments to the team for their attention to detail and clear reporting of what was covered. The chap collecting the car couldn’t have been more courteous or considerate. A cleaned, in and outside Rav was returned by the end of the day. Couldn’t have asked for more.

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"New car"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

From the start of the process to the finish Ashley was absolutely brilliant .And last but not least Jan the queen of hostesses always chatty and polite and helpful thank you all.

"Great staff"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Bought my new mandarin pop aygo last week. Ashley was extremely helpful and polite and made sure I was happy with everything during the process. Second car I have bought from motorline hereford...I'll be back for my next car !

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"Excellent"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

All no less than excellent for service and sales. Jan is the perfect hostess!

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Dealership Information

Steven Eagell Toyota Hereford is an Franchise dealership that is based in Hereford. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

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Manufacturers: Sells a variety of makes and models
Franchise Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
14 reviews4.3 out of 5 stars — Rated Very Good
Excellent
11
Very Good
0
Average
2
Poor
1
Terrible
0

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  • Contact Information

    Address

    Steven Eagell Toyota Hereford
    Ross Road
    Hereford
    Herefordshire
    HR2 8BT

    Get in touch

    01432 623621
    https://www.toyota.co.uk/dealers/steveneagellhereford

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    Dealership Statistics

    71%
    Would recommend this dealer to family and friends
    0%
    Percent of reviews responded to by this dealer

    Additional Information About Steven Eagell Toyota Hereford

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