0% Reviews
replied to
50% Recommend
to friend


Auto Trader

Car Dealer Reviews is an
official partner of Auto Trader


22 reviews from our car dealer reviews community
Leave a review for Steven Eagell Toyota Northampton
Leave a review

22 reviews from our car dealer reviews community

Leave a review for Steven Eagell Toyota Northampton
Leave a review
What is a verified review?
Reviewer has successfully provided either proof of ID or proof of purchase
Learn More
"£39k CAR & CRAZED PAINTWORK & RUST! "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

So car was delivered at nite by Tommy Northampton branch, had video sent previously stating maybe few stone chips! Not to mention rusty coated all over car! Bonnet crazed & front wings need painted! Absolutely awful! DEFINITELY NOT AS DESCRIBED! Beware of used sales at Steven Eagell Northampton!

Get Car Leasing

Reviewer has confirmed their email address

+0 Found this review helpful
"Great Service"
4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Last week I was at your showroom to collect Toyota Hybrid The Sales Executive MR SHAHJ MIAH was very helpful, very polite and explained every thing in detail. Me and my son and wife were very pleased and impressed with MR SHAHJ MIAH Best wishes to MR SHAHJ MIAH

Get Car Leasing

Reviewer has confirmed their email address

+0 Found this review helpful
"Avoid at all costs"
1.3 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Poor initial contact after entering building. Sales staff just chatting. Health and safety was also poor. Tripped on metal floor plate twice and nearly sliced my chin open on disabled parking sign that was misaligned. Test drive all good but part-ex figure was not based upon Motorway or Webuyanycar. Around 5k lower. Unhelpful staff coupled with an overall poor customer experience will cement my decision never to return to this dealership.

Get Car Leasing

Reviewer has confirmed their email address

+0 Found this review helpful
What is a verified review?
Reviewer has successfully provided either proof of ID or proof of purchase
Learn More
"Excellent "
4.3 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Jessie took me through the process of handing over the car. She is amazing, very friendly and knowledgeable. She made us very comfortable and felt at home. Thank you Jessie!!

Get Car Leasing

Reviewer has confirmed their email address

+0 Found this review helpful
What is a verified review?
Reviewer has successfully provided either proof of ID or proof of purchase
Learn More
"Frustrated and disappointed"
2.6 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I bought my first car from Steven Eagell in Bletchley a long time ago and have since bought five more from their Northampton branch. Never had problems in the past but this time I’m left with the impression that customer loyalty counts for nothing and that once they have your money, they are not interested in you. I ordered my current car in August 2022 with the Tech Pack specified - as advertised by Toyota this should include a heads up display, improved radio etc. A few weeks later, we decided that we should choose a different colour and asked whether that was possible but were told if we did that we would lose the Tech Pack since it was being discontinued to U.K. customers. In May the car arrived and I took delivery of the car on May 10th 2023. At handover I asked about the Tech Pack and was assured that the car had it - I hoped so because I had paid for it! It was also noted when I opened the boot whilst still at the dealer that there was no boot liner which is part of the specified protection pack. I was told my car would be collected the following week and the pack would be fitted the following week. Worth mentioning here that I arrived a few minutes early for handover and my car was outside and clearly hadn’t been washed. There was a delay before I could get in it while it was being cleaned! Wouldn’t you think this kind of thing would be checked prior to handover? Time passes and I hear nothing! In the meantime I recheck the specification of the Tech Pack - good job I keep and print off these things and now I know for sure that the vehicle sold to me does not have the £825 Pack that I ordered and paid for. A few weeks later they told me there had been an “error” and that my £825 would be refunded. When one makes a purchase as significant as a car, one does not expect “errors”. Had I not made a fuss they would have happily kept quiet about their failure to deliver because I really can’t believe that vehicles arriving from Toyota aren't checked to ensure customers orders are fulfilled. Anyway, the refund arrived around 5 weeks after I had taken delivery. Now the Protection Pack which should have been fitted before delivery was, I was told, ordered and so I waited patiently and went off for a week away in the car and heard nothing. Several emails later which all went unanswered and I’d heard nothing. I don’t hear too well so dislike using the phone but I did make my displeasure known on Facebook and eventually I was contacted and told the Pack hadn’t been ordered at all. Yesterday I’m told they will fit the pack next week minus the mudflaps which are unavailable. We shall see! Another refund for the mudflaps it seems. I might have been more forgiving had someone contacted me to explain that the Tech Pack was unavailable in the U.K. or that there were problems with the Protection Packs but this should have been done between ordering and delivery and not left for me to discover after I had accepted the car. It leaves a sour taste and ruins the car purchase experience which should be a good one! Had I known that the car I ordered was not going to be supplied then the order would have been cancelled. Do Steven Eagell care? Not a jot it seems. I’ve had many cars over the years and purchased many new Toyotas since 1986. Within Toyota there was a strong emphasis on customer care (remember the Ceremony of the Keys after a service?) and that seems to have gone. We will see whether the protection pack is eventually fitted next week - over three months since the car was delivered. I will have to return to the dealership for routine servicing until such time as I sell the vehicle but I cannot imagine purchasing from them again.

Get Car Leasing

Reviewer has confirmed their email address

+1 Found this review helpful
"Excellent service "
4.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Many thanks to Naomi for sorting out an emergency situation with effeciency and clarity of communication

What is a verified review?
Reviewer has successfully provided either proof of ID or proof of purchase
Learn More
"AVOID - Corrupt & Mercenary "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Great at getting you a good deal when your wanting to buy. Even better at letting you down when the deal no longer suits them. After paying a deposit, agreeing a px value and waiting 8 months for delivery, these scammers pulled out of the deal trying to lower my px value by £9500 to reflect the drop in value in the ev market. Shit happens, but a deal is deal - they took away my opportunity to sell my car 8 months ago when it was worth something. Their in breach of contract, so off to court it is. They lie, cheat and try bribing you. Deal with them at your own risk. Ps. I finally went to these jokers after finding Steven Eagell Aylesbury and Milton Keynes were happy to mess you around while trying to negotiate a deal. Perhaps the whole franchise is corrupt and mercenary. And yes, N’Hants branch, I’ve already complained to your head office and heard nothing back. Toyota GB aren’t interested either. A shame as Toyotas seem to be great cars, but not worth the agro dealing with crooks.

Get Car Leasing

Reviewer has confirmed their email address

+0 Found this review helpful
"Shocking service - avoid at all costs"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Do not waste your time with these cowboys. They make estate agents look like angels. Had no end of problems with a car purchase and was lied to throughout. Staff only care about their profits. I've wasted time and money sorting out problems. Look elsewhere.

Get Car Leasing

Reviewer has confirmed their email address

+0 Found this review helpful
What is a verified review?
Reviewer has successfully provided either proof of ID or proof of purchase
Learn More
"Look elsewhere... Incompetent"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Having reserved a new car with the branch and paid the deposit I was assured it would be ordered with Toyota the following Monday. Two weeks later I received an email from the dealer saying my deposit was being returned and I could only order the car online direct with Toyota. However, by then the car had sold out the UK allocation. All that was required was to have contacted me promptly (after Toyota alerted all dealers directly) allowing me to buy the car online. How hard is that? Not even so much as an apology. You have to ask yourself if this is the level of service I received do you really want to take the risk buying a new car with this dealer? There are lots of other great Toyota dealers and based on my experience I wouldn't trust Steven Eagell Northampton.

Get Car Leasing

Reviewer has confirmed their email address

+1 Found this review helpful
"Shocking experience"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

image image image image image Shocking experience By Richard O | 13 Oct 2021 If I could give less than 1 star I would. Phoned well ahead of time to arrange a viewing and test drive of an Aygo automatic. Turned up promptly and shown to the car, clear damage to the front which isn't shown in the pictures then the best bit, the sales person goes to pull the car out of the space and it won't budge. A guy has to then come along and hammer the back of the car to get it moving. Unsurprisingly I no longer wish to test drive it. Then I'm sat for 10 minutes whilst discussions are had and then told my deposit of £250 will be refunded but in 5-10 days. I travelled from London on train to view and this is what I was met with. Never will I look at purchasing a Toyota.

Get Car Leasing

Reviewer has confirmed their email address

+0 Found this review helpful
Auto Trader

Car Dealer Reviews is an official partner of Auto Trader

Car Leasing Deals

Kardi Powered
Auto Trader Get a Quote

Want a quote for PPF? Highly competitive quotes on Paint Protection Film for your car

Car Leasing Deals

Kardi Powered

Dealership Information

Steven Eagell Toyota Northampton is an Franchise dealership that is based in Northampton. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

Alternatively, if you’re a customer and you’ve had an experience at this dealership, please leave a review below.

Manufacturers: Sells a variety of makes and models
Franchise Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
22 reviews3.1 out of 5 stars — Rated Average
Excellent
9
Very Good
3
Average
1
Poor
3
Terrible
6

Add Review

  • Submit new information

  • Contact Information

    Address

    Steven Eagell Toyota Northampton
    Riverside Business Park Ferris Row
    Northampton
    Northamptonshire
    NN3 9HX

    Get in touch

    01604 788300
    http://www.steveneagelltoyota.co.uk/contact-us/toyota-northampton/

    Opening times

    Sorry, we don't have opening times for this dealership

    If you're the business owner, you can update this page by getting in touch with us at info@cardealerreviews.co.uk

    Dealership Statistics

    50%
    Would recommend this dealer to family and friends
    0%
    Percent of reviews responded to by this dealer

    Additional Information About Steven Eagell Toyota Northampton

    Company Formed: XXXXXXXXXX
    Company Registration: XXXXXXXXXX
    Dealer Group: XXXXXXXXXX
    Directors: XXXXXXXXXX
    FCA Ref: XXXXXXXXXX
    FCAStatus: XXXXXXXXXX
    Premises Type: XXXXXXXXXX
    Registered Name: XXXXXXXXXX
    VAT Number: XXXXXXXXXX


    Are we missing anything?
    You can help complete this section by emailing us any additional details.

    Submit new information

    Working with Car Dealer Reviews

    We offer UK dealerships an excellent opportunity to collect those all important reviews on your behalf for as little as £79 + VAT per month.

    Learn more about how our service works below.

    Find out more