Had an excellent experience with one of their Salesmen, Afra Khan. He new all about the cars and provided me with answers to all my queries. Highly recommend him and Steven Eagell

I was disappointed with the receptionist from the St Albans showroom...I visited several times recently. As soon as I arrived one day she was talking to someone she saw me then raised her eyes that she had to stop her conversation and help me but she didn't the guy who she was talking too did then she asked for my name, no smile or empathy.. Then another time she again didn't smile and just asked for my name ... I think the sales guys and other staff members are much more friendly and she just made me feel uncomfortable. I then went another time and she just looked me up and down and had a look of triumph on her face which I now feel bad but I retaliated as she made me feel so unwelcome...it's a shame as everyone had been lovely to me and I found her quite catty. The receptionist is the first point to a customer and it should be friendly not hostile. Zed and everyone else were really good and informative and Zed helped me alot which I appreciate. I actually don't like to complain about staff and normally people are so friendly towards me. Apart from the receptionist I was very happy with the service and with my car which was the main reason for me going to the Toyota garage.

We ordered our new Yaris hybrid in August 2022 and were led to believe it would be delivered at the beginning of March 2023. I am afraid we felt that once they had our order and deposit that they no longer needed to contact us. I then called in February, as I didn’t want to tax and M. O. T my car if I was going to be handing it back on 1st March. At this point I was told it wouldn’t be ready for collection until 27th March. I also then found out that there was a new salesman taken over, Afra. I have to say that Afra dealt with all of my problems with professionalism and great customer service. In the end Steven Eagell dealt with all of the problems very well and we are very happy with our new vehicle. Just a pity they didn’t keep in touch throughout the order .

We were very pleased 😀 with the service given by Mr Mufaro. Mutaurwall He kept us informed for last 7. Months about our new car we had a wonderful experience buying our new. Car. Mr. Mufaro answered all our questions and understood our needs. Our experience at this branch has been absolutely fantastic . Thank you 🙏🏽 to Mr. Mufaro for all the help.,Mr Mufaro you are a wonderful sellman.Wish you all the best and have a wonderful day

My complaint has been overturned as an accident, Senior Management doesn't care that they broke the law and put me in danger, driving an unregistered vehicle. I don't trust Steven Eagell, therefore have moved to Toyota Jemca, Edgware Road to be serviced from now on. Disgusted at the casual and rude attitude and showing no morals for putting me at risk! Recommend caution ⚠️ with this organisation. Edmund Leung Thu 27/01/2022 15:08 For your records I called the DVLA today at 13:43 on 0300790 6802, they confirmed they had not recovered any notification to change the registered keeper and nothing on their records going back to June 2021. Edmund Leung. From: Edmund Leung Sent: 27 January 2022 15:02 To: feedback@steveneagell.co.uk Subject: ***Urgent - Complaint - St Albans branch*** Good afternoon, I am sad to report the following after trading in my RAV4 (newly purchased from MK 2019) to St Albans June 2021 for my Corolla. My V5C was handed into St Albans for them to process the change in registration. Having finished my call with the DVLA (speaking to a Mark) just now, the DVLA explained the vehicle is still registers as "Motor Trader". I was shocked to find that after nearly a7 months have passed and I have been driving in a vehicle no registered to me. I called St Albans the staff are far too casual and brushed aside the severity of the problem, Amir called to say they had nothing on file to confirm they had actioned the transfers of registered keeper back in June 2021 because it's actioned on DVLA website. However, any government website HMRC, passport office will issue a notification to confirm an action has been processed, it is standard procedure. When I asked Amir for date and time to confirm he could not provide it and simply fell back on the excuse "it was done over the internet", highly casual and brushing the severe nature of the wrongdoing that put me into and unforgiving situation driving in an vehicle registered to another party i.e. Motor Trader. The Leungs are longstanding customer's of St Albans, from Harpers to Wayside and finally Steven Eagell. This severely impacts the trust I place in Steven Eagell as a brand, I trusted St Albans to get the job done they took my previous V5 and did not action the transfer of registered keeper for 7 months. I do not want to think of the outcome had I been have been stopped by the Police. Edmund Leung

They shouldn't offer damaged car and shouldn't hide real pictures on advert. We are thinking like this is the dealer and they never cheat. No. It's not like that. Dealer mean is franchising and there is no one from Toyota to manage this dealer. Dealer controlled by third party person who has contract with toyota. Do not trust dealers. Especially, do not trust this dealer. Don't trust people when they talking to you with gently and welcoming you. This is called friendly cheating. I went there to see the car and thought this is the dealer and should not cheat people. The car has 100's of scratches on whole left side, damage and deep scratches on bumper...etc. There are so many damage and scratches on the car. When I open the door, all decoration has been damaged and scratched. It's 2018 model car and I think has been used as minicab. Also the mileage was 17K which I didn't believe that. The dealer or who drove the car before has changed the mileage. They offered me to repair the car but I didn't believe them. I'm sure that after signed the finance agreement, they will say good bye and drive the car like that. Do not buy scratched and damaged car. Do not trust their repair promise. They will not repair properly and they can't remove deep scratches with polish.

many thanks to manni the sale person who was very helpful and knowledgeable helping me choose my car very pleased with the car

We are pleased to say that Tolunay showed great patience as he showed us the range of cars available to meet our needs despite the restrictions imposed by the Covid virus. We eventually agreed on a purchase and once again he went through the purchase options with great clarity and delivered the car to us on time.