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30 reviews from our car dealer reviews community
Leave a review for Stoke Audi
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30 reviews from our car dealer reviews community

Leave a review for Stoke Audi
Leave a review
"Audi Q4 e-tron"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Great service from Sunny and Alex. Very responsive to emails and phone calls.

Sharon from Stoke Audi in response to Audi Q4 e-tron

Good morning , , Thank you for your 5 star review. We are delighted to read you had an amazing customer journey with Alex and Sunny. Thank you so much for your business and we look forward to welcoming you back in the future. Sharon -Swansway Motor Group

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"5 STARS ALL ROUND "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Excellent service and excellent car - I would recommend.

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Sharon from Stoke Audi in response to 5 STARS ALL ROUND

Good Morning, Thank you for your 5 star review. We are delighted to read you were happy with the service and your new car. Thank you so much for your business and we look forward to welcoming you back in the future. Sharon -Swansway Motor Group

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"Couldn't be happier! "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I am absolutely thrilled with my Audi TT! The entire process, guided by Dan, was excellent. Everything went smoothly and swiftly, making the overall experience brilliant. I couldn't be happier with my new car!

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Sharon from Stoke Audi in response to Couldn't be happier!

Good Morning Anthony, Thank you for your review. Your comments for Dan have been cascaded to him and we are delighted to receive your feedback. The TT is a fabulous vehicle in the Audi range. Your detailed customer experience at Stoke Audi will assist others who are considering using our dealership. Thank you for your business and we look forward to welcoming you back to the dealership in the future. Sharon - Swansway Motor Group

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"Super service from Alex "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Super happy with the car, everything brilliant. I'm used to the Audi 3 as I've had before, this one only had 1000 miles on the clock but has more extras and more modern than my old one. Alex was absolutely super, she's a lovely person and has a lot of time for her customers. I have just driven to Conwy and back in the car and it was super comfortable and smooth, I am over the moon with it :)

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Sharon from Stoke Audi in response to Super service from Alex

Good Morning Denise, Thank you for your 5 star review. We are delighted to read you had an amazing customer journey with Alex and you're super happy with your A3. Thank you so much for your business and we look forward to welcoming you back in the future. Sharon -Swansway Motor Group

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"Finding our feet with the A3 "
4.5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

My wife and I chose to have 1 car instead of 2 for environmental purposes, we sold both our cars and went for a shared vehicle. I would have never have chosen and Audi A3 myself but my wife was set on it, and in hind-sight, I'm glad we went ahead with this vehicle. So far so good, we have done a good couple thousands miles and been very pleased with the car and its performance. We are finding a few characteristics that are new to us with the car, this being Audi's functions, such as: the Apple car, media player, and lane assist. We live in the countryside so quite often cross white line which the car doesn't seem to agree with. The important things although, I am really happy with, the car itself is excellent. I would like to mention the service and after care I received was fantastic. A member of the after care called us to remind us to register the diamond treatment and warranty, I certainly would have forgot about this without the reminder, so I thought that was a great touch. I'm very impressed with the over-all care given and would be happy to shop again with Audi.

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Sharon from Stoke Audi in response to Finding our feet with the A3

Good Morning Richard, Thank you for your review. Great comments both for the new model A3 and the team at Stoke Audi. We are very grateful for your time spent in providing this detailed review and we are pleased to welcome you to the Audi driving experience. Thank you for your business. Sharon - Swansway Motor Group

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"Fantastic car and service "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I won't be going anywhere else for a new car but here. Alex is very very good, she is so helpful and on the ball with everything she does, a totally fantastic purchasing experience. More than happy with the car, its running perfectly, its brand new so its in pristine condition, I've just got to keep it that way now haha. Thanks and see you again soon.

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Sharon from Stoke Audi in response to Fantastic car and service

Good morning Andrew, Thank you for your 5 star review. Great to hear you are pleased with your new Audi and thank you for your kind words for Alex in sales at Stoke Audi. Thank you for your business and we look forward to welcoming you back in the future. Sharon - Swansway Motor Group

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"Smooth purchase "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Just swapped our Volvo for an Audi we got a Q5 and are very pleased. The car is very different to the Volvo but a good change. Daniel was helpful and patient and gave great customer service.

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Sharon from Stoke Audi in response to Smooth purchase

Good morning Teresa, Thank you for your 5 star review. We are delighted to read you're enjoying the Audi driving experience in your Q5. We will cascade your kind words to Dan as we know he will be thrilled to hear from you. Sharon - Swansway Motor Group

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"Glasgow > Stoke"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I usually deal with Hamilton Audi just outside of Glasgow, its my local branch and I've always dealt with the chaps there. When upgrading came around, the A5 I wanted was with Stoke Audi, it was available and on a fantastic deal at the time, I wasn't letting it slip away. To say the service from Kamil was first class wouldn't do it justice, he was excellent, so helpful and knowledgeable. He treated me very well and made the journey and handover as smooth as possible. Kamil answered any question I had and eliminated any concerns over distance/travel. I have a service and care package which I will use at my local Hamilton branch to keep the upkeep maintained. I can't imagine I will be making the trip to this branch again, however if the right car was available, I would happily travel again.

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Sharon from Stoke Audi in response to Glasgow > Stoke

Good afternoon Kenneth, Thank you for your 5 star review. Great to hear you are pleased with your Audi A5 and for your kind words for Kamil in sales at Stoke Audi. Thank you for traveling to give us your business. Sharon - Swansway Motor Group

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"Q3, A3, Q3, A3! "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I'm so glad Alex rang me when she did, she was doing a courtesy call and explained that the Q3 we currently owned had positive equity in it, I would have never thought that was the case, so it meant if we wanted to upgrade we wouldn't have to put anything down as a deposit, it was just a straight swap with nothing upfront. When I first started out driving Audi's I started with a Q3, then I changed to an A3, then I went back to a Q3 and now I've just upgraded to another A3. Its a brand new 23 plate A3, it is a brilliant, I am so happy with it and love everything about it. Alex is so lovely, her customer service is outstanding, she will bend over backwards for you and will always return emails and phone calls, great communication and organisation. I recommend visiting Alex at the Stoke branch if you are looking to get more information and a great deal on a new Audi.

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Sharon from Stoke Audi in response to Q3, A3, Q3, A3!

Good Morning Debra, Thank you for your review. Great comments both for the new model A3 and Alex at Stoke Audi. We are very grateful for your time spent in providing this detailed review and we are pleased to welcome you back again to the Audi driving experience. Thank you once again for your repeat business. Sharon - Swansway Motor Group

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"A* service "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I always but from Stoke Audi when I want a new car, I've always had next to new cars usually around 6 months old, but this time for the first time ever I have gone for a brand new Q5 and I am totally over the moon with it. Dan's customer service was fantastic, and the after sales has been brilliant too, I've had follow ups to check I'm happy and chance to ask any questions if I wasn't sure about anything. Just an over-all fantastic A* service.

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Sharon from Stoke Audi in response to A* service

Good Morning Denise, Thank you for your review. Your comment's for Dan have been cascaded to him and we are delighted to receive your feedback. The new Q5 is a fabulous vehicle in the Audi range. Your detailed customer experience at Stoke Audi will assist others who are considering using our dealership. Thank you for your business and we look forward to welcoming you back to the dealership in the future. Sharon - Swansway Motor Group

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Dealership Information

Stoke Audi is part of the family owned and run Swansway Motor Group and provides outstanding levels of service when you purchase one of our New or Approved Used Audi models. All vehicles come with the warranty and Approved Used benefits you would come to expect with purchasing from a franchise dealership, so you can be assured that you are in safe hands! We also offer flexible finance options, warranty, servicing and repair so your journey with us doesn't need to end after we have handed over the keys to your next New or Approved Used Audi!

Deals in: 4x4s, Cars
Manufacturers: Audi
Franchise Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
30 reviews4.8 out of 5 stars — Rated Excellent
Excellent
28
Very Good
1
Average
0
Poor
0
Terrible
1

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    Contact Information

    Address

    Stoke Audi
    Stanley Matthews Way
    Stoke-on-Trent
    Stoke-on-Trent
    ST4 4DD

    Get in touch

    01782 488199
    https://www.swanswaygarages.com/audi/contact-us/stoke/

    Opening times
    Mon 08.30 - 19.00
    Tue 08.30 - 19.00
    Wed 08.30 - 19.00
    Thu 08.30 - 19.00
    Fri 08.30 - 19.00
    Sat 09.00 - 17.00
    Sun 11.00 - 17.00

    Dealership Statistics

    96%
    Would recommend this dealer to family and friends
    96%
    Percent of reviews responded to by this dealer

    Additional Information About Stoke Audi

    Company Formed: XXXXXXXXXX
    Company Registration: 04507008
    Dealer Group: Swansway Motor Group
    Directors: David Smyth, Peter Smyth, John Smyth, Richard Marsland
    FCA Ref: XXXXXXXXXX
    FCAStatus: Fully Compliant
    Premises Type: Showroom
    Registered Name: Swansway Garages Limited Trading as Stoke Audi
    VAT Number: 823 8072 33


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