Only one word to describe this dealership and that is appalling a new car with brake problems very little help at all

My wifes`s panda had difficulty in engaging gear, On way to Stoneacre it appeared better. However they diagnosed clutch failure and replaced clutch. They then said another part of linkage was required and then fitted.They then diagnosed drivers window needed now switch as thw window was not going uo smoothly. They subsequently replaced window motor. On collection of vehicle the window behaved the same (going up and down bit at a time) They then squited some silicone lubricant and hey presto it worked beautifully. I believe I was charged over a thousand pounds for an uneccasary clutch replacemant and a dash of silicone lubricant to window channel. This complaint was made to fiat on a requested survey and ignored. Herbert Long ref Fiat Panda HK59XJD

I recently purchased a Seat Leon from Stoneacre in Hyde. whilst going through the deal everything seemed fine until I noticed a chunk of wheel rubber missing on one of the wheels, I brought it to their attention and was told sit would be sorted for when I come to collect the car on collection day, however, this wasn't to be. I was told that they would be booking me in to get this sorted. two weeks later and they then phoned me regarding this repair. With them knowing about the tyre repair, within the two weeks it took them to phone me, I noticed other issues with the car and their is several. interior light not working on the drivers side, drivers speaker not working, boot light not working, Seat badge sticking once open, one-touch system not working first time when putting window back up (having to hold the switch), drivers seatbelt kept coming undone whilst driving. Was then given a MG3 which is dreadful!, I can't believe they actually sell them to the general public, the car has no power steering and the car is 2 years old! I was told that the car would be done on the following Monday when I gave it in on the Wednesday previous, it has now been 2 weeks. I got a phone call this Friday just gone and was told it would be ready for today but still nothing. I have now been told it will be tomorrow 1/12/21 but I'm not keeping my hopes up. I strongly advise everyone to avoid this place like the plague. I regret buying my car from Stoneacre, and never will ever again. It's a shame I can't give this company less than 1 star.

I just bought a new MG HS, Dale the sales rep at Hyde was very helpful. He kept me informed about when the car would arrive and pull out all the stops to get it to me as soon as possible. Also got me a great deal on my old car. I would recommend anyone that is looking for a new car to go and see Dale at Stoneacres (Hyde). Excellent service.....

I purchased a Fiat 500c from here on the Motability scheme no problems with the car until after it's yearly service It now rolls back onto other cars reversing and forward the gears keeps sticking and the noise it makes is appalling called the RAC out and they said there was a fault and took it back to Stoneacre surprise to say they held onto the car for over a week and found no fault so my car is now messed up and they won't take responsibility for it !! will never come back here again :(

The worst after sales service ever experienced. After paying £2400 accessory pack for peace of mind 5 year guarantee, it wasnt worth the paper it was written on. The car immediately had an electrical fault that was promised would be fixed on the next service. It wasnt, then Covid hit and it couldnt be fixed for a period. Then told at next service it would cost £252 to fix it, plus £192 for handle of door. Surprise surprise the guarantee doesnt cover wiring. Just fobbed off, once they have the sale thats it, no help. Utterly let down and disgusted, will not be buying here again or recommending.

The customer service from Stoneacre Hyde is awful. Lies, lies, lies, more lies ... & ‘fob you off’ers’.

Took car in for service/MOT, wasn't going to take it there as wasn't too happy last year, but though I would give another try as I thought they deserved a second change. There is no communication with the customer at all even when told you are unhappy with them. The "Red Urgents" on the MOT that were not discussed with me are now being done by another garage today, and I had brought this problem to their attention. I just don't think they could be bothered. Won't be using again, but they probably don't really care.

Many thanks to the staff at stone acre Hyde, especially Paul.h and taniesha for Paul realising straight away that I was unwell for Paul and taniesha to step in and to help me. Many thanks T roden

I would like to thank dylan and all staff at stoneacre hyde for exeptional customer service i recieved. From Tom roden.