33% Reviews
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41% Recommend
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12 reviews from our car dealer reviews community
Leave a review for Stoneacre Lincoln Volvo
Leave a review

12 reviews from our car dealer reviews community

Leave a review for Stoneacre Lincoln Volvo
Leave a review
"Great service from Tom"
4.6 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Went to look at buying a car from Volvo, they didn't have the car in stock we wanted, but Tom P looked at other branches for us. Excellent, helpful, professional young man. Tom I wish you well, thank you

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"Rude receptionist, "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Had booked a service with them, after the receptionist had a disgusting behavior having the impression she's the top of her world, refused to take the car in for service even on my app is saying 14:00 she claims she rang me a while ago and I agrees to come with 30 min early ( what I do not remember off), however being there 12:40 was still not acceptable for her rude and incapable behaviour. Never again, I'm looking to sell the volvo as sell

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"Avoid scammer "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Scammed me out of an hours labour and didn't do the job asked then wanted an additional fee for the original job avoid

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"Horrible experience "
1.2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Having travelled several hours to what I thought was a reputable dealership, I purchased and was subsequently the proud owner of a blue BMW M5. During the 4 hour drive back home the car revealed an issue. Pulling over immediately I contacted the dealership and they told me to carry on my journey and call the extended warranty company. Explaining the issue, the warranty company declined the repair. I have my suspicions that Stoneacre Lincoln knew about the issues and was hoping to pass the repairs on to the warranty company. At my time and expense, the car was returned to Stoneacre Lincoln. They had the car in for repair twice, a total of 12 weeks, and proclaimed they did not find a fault. Unwitting to acknowledge these faults, the vehicle then received two independent inspections. Both of the independent inspections noted significant faults, however Stoneacre Lincoln refused to acknowledge these results and I was still unable to get refund after 4 attempts of asking. Refusing the overwhelming evidence against them, out of sheer frustration and disbelief I took my case to the ombudsman service for review. The ombudsman service ruled in my favour. Due to Stoneacre Lincoln’s inability, incompetence and stubbornness, it total it took 18 months. Within only 4 days of receiving the car from myself, Stoneacre Lincoln had it back up for sale at a premium price with no mention in the description that any work has been carried out to fix the vehicle.

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"Customer Service "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Good afternoon I would like to make a formal complaint against the service I received from Volvo in Lincoln. My partner and I went into Volvo this morning to look at buying a Volvo XC40 which was a big deal for me as I would have been moving away from having Audi. We got a quote which we were happy with, we added the extras that I didn’t have on my Audi and as we were buying again from new I wanted a couple of extras. One of your service man who would be putting the final quote together came to speak to my partner and I asking why we we wanted to know why we were asking for a rough quote on the Audi. His opening line was “ anyone one can get a quote for your car by using one of these” (showing us his mobile phone) not very appropriate. Then he said to us “can I “CHALLENGE” you as to why you are putting all these extras onto your car when, you have a STANDARD Audi Q3 Black addition” Why do you want leather seats when your Audi only has material seats? Really does he have a right to question why I wanted leather seats in the new car. I found this very rude, insulting and disrespectful to both my partner and I. One we should never have been questioned why we had added the extras onto the new car, as this was our decision. Plus he didn’t know our finance situation and this him questioning us was humiliating. I have always bought new cars and added to what I have. He said maybe I used the wrong word, and tried to apologise when the damage had been done by insulting us and then degrading the car I already had. I will never ever buy a car from Stoneache Lincoln ever and I will be letting friends and family know how we have been treated by this gentleman. I would recommend that he needs further customer service training. I’m very disgusted by his attitude and his hurtful and disrespectful comments. No one should be CHALLENGE as to where we wanted the car with extras that we wanted and would be buying. Regards

"Purchase New Car"
1.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Went to view new Volvo today and not impressed with sales person who really wasn't interested in showing us around the car we liked, not even move it to try air suspension for disabled wife which was on a slope! We were going to purchase outright, but it seems not really bothered in selling cars? Not happy with Stoneare Volvo in Lincoln.

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"Great service since I booked the car"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Especially Jed Tribe and Daniel Burn has been very helpful. I booked the vehicle little while ago and Jed has been answering most of all the questions very patiently and calmly. I have booked two vehicle with him and he has been helpful with other products too. Daniel has really good subject knowledge and has been replying all the emails when he is available. I got my car 2 days ago and very great experience so far since last few months from the date I have booked the vehicle. I hope to receive this same kind of great service in future too. Thank you Stratstone Volvo Lincoln. Vimal

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AC from Stoneacre Lincoln Volvo in response to Great service since I booked the car

Hi Vimal, thank you for taking the time to review Stoneacre Lincoln Volvo. We're thrilled to learn that you had a positive experience and will pass your feedback on to Daniel, Jed and the team. We hope you will recommend Stoneacre to friends and family. Thank you again, all the best and Happy Motoring! ^AC @ Stoneacre Head Office

"Bought a great car"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Very happy with the guys at Stoneacre Volvo Lincoln, especially Daniel, he was patient and helpful, as were they all, our first buy from a dealership, and we love the car (Kia Sportage) thanks to everyone who took us through the transaction.

AC from Stoneacre Lincoln Volvo in response to Bought a great car

Hi Paul! Thank you so much for the 5* review of Stoneacre Lincoln Volvo, we really appreciate it! ^AC @ Stoneacre Head Office

" Buying a car at Stoneacre Lincoln Volvo"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I just want to say a big thank you to Nigel. Jed and Brett for being so amazing and helpful. It was My first time into stoneacre lincoln Volvo and with the amazing customer service l received l will be telling all my friends and family about this wonderful experience. I drove away a very happy and satisfied lady. Thanks again.

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AC from Stoneacre Lincoln Volvo in response to Buying a car at Stoneacre Lincoln Volvo

Thank you for taking the time to review Stoneacre Lincoln Volvo. We're thrilled to learn that you had a positive experience and will pass your feedback on to the team. We hope you will recommend Stoneacre to friends and family. Thank you again, all the best and Happy Motoring! ^AC @ Stoneacre Head Office

"Buying car"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Excellent experience at Stoneacre Volvo in Lincoln. Our salesman was named Christian. He was so helpful attentive and informative. Would recommend this Lincoln showroom.

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Dealership Information

Stoneacre Lincoln Volvo is an Franchise dealership that is based in Lincoln. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

Alternatively, if you’re a customer and you’ve had an experience at this dealership, please leave a review below.

Manufacturers: Sells a variety of makes and models
Franchise Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
12 reviews2.7 out of 5 stars — Rated Average
Excellent
5
Very Good
0
Average
0
Poor
2
Terrible
5

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  • Contact Information

    Address

    Stoneacre Lincoln Volvo
    Cheshire Road
    Lincoln
    Lincolnshire
    LN6 3SR

    Get in touch

    01522 501701
    http://www.stoneacre.co.uk/dealership/stoneacre-lincoln-lincolnfields-volvo/

    Opening times
    Mon 08:30 - 19:00
    Tue 08:30 - 19:00
    Wed 08:30 - 19:00
    Thu 08:30 - 19:00
    Fri 08:30 - 19:00
    Sat 08:30 - 17:00
    Sun 10:30 - 16:30

    Dealership Statistics

    41%
    Would recommend this dealer to family and friends
    33%
    Percent of reviews responded to by this dealer

    Additional Information About Stoneacre Lincoln Volvo

    Company Formed: XXXXXXXXXX
    Company Registration: XXXXXXXXXX
    Dealer Group: XXXXXXXXXX
    Directors: XXXXXXXXXX
    FCA Ref: XXXXXXXXXX
    FCAStatus: XXXXXXXXXX
    Premises Type: XXXXXXXXXX
    Registered Name: XXXXXXXXXX
    VAT Number: XXXXXXXXXX


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