12% Reviews
replied to
42% Recommend
to friend


33 reviews from our car dealer reviews community
Leave a review for Stoneacre Peterborough Newark Rd
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33 reviews from our car dealer reviews community

Leave a review for Stoneacre Peterborough Newark Rd
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"Competence of Service / Bodyshop team"
1.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

When you do an oil change and a full service, it helps if you replace the oil filler cap. Otherwise it leaks all over your alternator belt / alternator! The only reason, I dioscovered this was because the "Suzuki Technician" failed to top up the washer fluid on a £189.00 Suzuki Service. I suspect the person servicing my car was not a trained Suzuki Technician as per their customer charter displayed on the garage wall! Also had issue several months ago with body shop, where my car was returned with the tailgate repaired , but with a dent in the passenger door. Despite asking for an explanation as to how this could have happened no reponse was ever received. So far two visits and two disasters, Will not be using this "garage" again based on this terrible performance. Suzuki GB now involved!

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+2 Found this review helpful
"It is always a good idea to replace the "
2.4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

First service washer bottle not filled. Oil cap not replaced oil all over engine bay! Fuel filler release not fixed as requested!

"Well looked after "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I like to say a special thanks to all the guys from stoneacre, Ben who sold me my first car over 7 years ago, working as a team they have managed to get me a great deal and a good car every year

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+0 Found this review helpful
"Great service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

This is the second time we have bought a new car from this particular dealer the staff are always very helpful and cheerfull and makes it easy to understand the neccesary procedures excellent staff a pleasure to be doing business with you Thank you very much

"New Car …..simple"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Was contacted by Dominik to see if I was interested in a new car. Was a good deal so collected it today. Dominik was really great and understood all my needs and could not have been more helpful.

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+0 Found this review helpful
"New car/cars purchase"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

My sister and I purchased 2 x Fiat 500’s in the last three days at Stoneacre Peterborough. We both receiver great friendly service and delighted with our new cars. One 500 Red and a Dolcevita Plus. A big big thanks to Ben for getting things going. To Adam for several phone calls to keep us up to date. Also Kane in finance for making it fun to dive into my wallet😉. A great experience and actually made car buying fun. Well done guys, thank you

"Excellent service. "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Sean and team were very helpful. Excellent service. Car was ready on arrival. Smooth handover. Treated well. Would highly recommend to friends and family.

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+0 Found this review helpful
"Poor service and disinterested staff!"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I have never before experienced a garage where the staff can stare at a screen and pretend not to see you even when you're standing in front of them. Shocking customer service all around. Staff walking around looking busy doing nothing A simple pre-booked job of 2 new tyres and 2 hours and not one person has cared to keep me updated or taken any genuine interest in chasing this up when asked. Awful and will not go back there again.

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+3 Found this review helpful
"Rubbish service "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

My car was booked in for a service with a fortnight between booking and service. New wiper blades were ordered at time of booking. For a start they didn’t even complete the service in a day despite me getting it to them by 8:30am. They never fitted the new wipers despite the girl confirming the service plus wipers when I took the car in and I am still awaiting wipers 4 weeks after the service! New brake pads and discs were fitted to the front but as I drove home I noticed a ‘binding’ noise.......! Fiat Assist had to come out and rectify something to do with the fitting of the pads etc that was catching the wheel I wish I had never dealt with them and definitely won’t again. I have been driving for 45 years and therefore had many cars serviced but never have I come across such an inept dealership. I recommend you do not have anything to do with them. July -September 2020

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+3 Found this review helpful
"Avoid Stoneacre Peterborough"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Bought a Fiat 500X from Stoneacre Peterborough. Pushy sales staff. Absolutely useless and uninterested service staff. Car has spent more time with them in the last four months than with us and still isn’t safe. Wish we’d read these reviews before buying there, avoid at all costs.

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Dealership Information

Stoneacre Peterborough Newark Rd is an Franchise dealership that is based in Peterborough. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

Alternatively, if you’re a customer and you’ve had an experience at this dealership, please leave a review below.

Manufacturers: Sells a variety of makes and models
Franchise Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
33 reviews2.8 out of 5 stars — Rated Average
Excellent
12
Very Good
2
Average
2
Poor
3
Terrible
14

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  • Contact Information

    Address

    Stoneacre Peterborough Newark Rd
    Newark Road
    Peterborough
    Peterborough
    PE1 5HE

    Get in touch

    01733286932
    https://www.stoneacre.co.uk/dealership/stoneacre-peterborough-newark-road/

    Opening times
    Mon 08:30 - 19:00
    Tue 08:30 - 19:00
    Wed 08:30 - 19:00
    Thu 08:30 - 19:00
    Fri 08:30 - 19:00
    Sat 08:30 - 17:00
    Sun 10:30 - 16:30

    Dealership Statistics

    42%
    Would recommend this dealer to family and friends
    12%
    Percent of reviews responded to by this dealer

    Additional Information About Stoneacre Peterborough Newark Rd

    Company Formed: XXXXXXXXXX
    Company Registration: XXXXXXXXXX
    Dealer Group: XXXXXXXXXX
    Directors: XXXXXXXXXX
    FCA Ref: XXXXXXXXXX
    FCAStatus: XXXXXXXXXX
    Premises Type: XXXXXXXXXX
    Registered Name: XXXXXXXXXX
    VAT Number: XXXXXXXXXX


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