Dear Stoneacre Wrexham Customer Service Team, ​I am writing to file a formal complaint regarding the recent diagnostic service performed on my vehicle, a Jeep Avenger EV, registration number W073YFM. The quality of service received and the current condition of my vehicle are wholly unacceptable and pose a significant breach of service standards. ​1. Original Issue & Initial Service Timeline ​The vehicle was initially booked in for diagnostics due to a serious and intermittent fault: random traction faults that would cause the car to break down and completely stop, including at high speed (e.g., 70 mph on a motorway). This is a severe and dangerous safety issue. ​Vehicle Booking Date: October 30th ​Action Taken: Diagnostics performed. I was provided with a courtesy car. ​Collection Instruction: On November 1st, I was instructed to collect the vehicle as it was deemed "driveable" while awaiting a specific part, and was required to return the courtesy vehicle. ​2. Introduction of New Faults & Service Failure ​Upon collecting the vehicle on November 1st, I immediately discovered that the car had been returned in a demonstrably worse condition than when it arrived. The vehicle was returned with critical systems failing that were fully functional prior to the diagnostic appointment: ​Charging Failure: The vehicle is now unable to charge. As an EV, this renders the car completely unusable. ​Driver Assistance Systems Failure: The cruise control, assisted cruise control, and speed limiter systems are all non-functional. ​When the car was handed over to Stoneacre, it was driveable, fully functional aside from the intermittent traction issue, and crucially, it was able to charge. It has been returned to me in a non-chargeable state, meaning I have been left without a usable vehicle. ​3. Failure to Rectify & Proposed Resolution ​When I contacted your branch regarding these new faults, I was informed that no immediate recovery or readmittance was possible. I was offered a rebooking date of November 28th (without a courtesy car) or late December (with a courtesy car). This proposal is unacceptable, as the faults (especially the inability to charge) were introduced during your service and render the vehicle unusable. ​I request the following immediate actions to resolve this matter: ​Immediate Recovery: I require the vehicle, W073YFM, to be recovered by Stoneacre immediately to prevent further loss of use. ​Priority Repair: The vehicle must be prioritized for repair to fix all issues: the original traction fault AND the new faults (charging failure and driver assistance systems failure) introduced during the diagnostic process. ​Suitable Courtesy Vehicle: I require a suitable EV or equivalent courtesy vehicle for the entire duration of the repair, starting from the moment my car is recovered.

Been looking for a new Arona for about 3 months now to replace my Ibiza, The one I ended up purchasing was£1000 cheaper than the next suitable car, had slightly more mileage but far superior FR trim, I dealt with Alex from my very first phone call he arranged to meet my wife and I on a sunday morning. He is an excellent salesman, knowing what is just enough input into his customer service and crucially let me take the car out so i could familiarise myself with it, picked the car up this weekens and I am more than happy with my purchase, cant thank Alex and the team enough, well done and i wish you every success in the future Carl Hughes

Took my daughter for her first real car.what I mean by that normally she has bought cheap second hand cars from private sales. Not worth it. I am over 65 and bought over 15 cars from brand new to nearly new. And stoneacre is by far the best dealership I have dealt with.most garages promise you this that and other,but dont keep there word.we had a budget,and Ella along with her boss,found her the right car on budget.and there was a couple of cars she fancied.but they said no it's not right for you. And yes they was right.Thank you Ella. And stoneacre. I will be going back there in a couple of months to buy my next car

Citroen C4 first service completed today by the Stoneacre Wrexham team. First time using Stoneacre and without doubt will definitely be back to use in the future. My experience was flawless from booking the service date and time, the competitive cost through to the service teams hospitality while waiting for the service completion. Excellent support many thanks.

I don't usually write reviews but in this case I am making an exception, this is the first time I have dealt with |Stoneacre Motor Group, Wrexham. Now looking back my wife and I are very glad we did, from start to finish the whole experience was a pleasure Peter Edwards our sales representative was second to none although he was very busy, time was no object he sat us down and over a coffee made sure he knew what we were looking for. We then headed off with Peter with his expertise showing us a wide choice of models, answering all our questions, and believe me we had a lot of them! No high pressure sale's talk his only main goal was to make sure that we got what we needed. We felt like he was on our side when we were negotiating a deal and he helped us get it. The day came for us to pick up our New Car, Peter sent us a video of our Car inside and out announcing that our car is all ready to pick up. Time was arranged and when Julie and I arrived Peter met us offered us a coffee handling all the paperwork went through everything with the Car stating if we had any problems or inquiry's not to hesitate to ring him. We would like to once again Peter and indeed all the staff for they professionalism and patients. Would Highly Recommend!! Top Marks. C Banks

I brought my Motorhome in for a service and Mot, The reseption staff AMY and other staff were ecellant I choose your garage because I trust your staff and there attitude a re second to none. Yours Sincerely Graham Sherratt

Bought an expensive car thry made lots of mistakes on the paperwork then get terse phone calls to correct their blunder not happy at all.