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7 reviews from our car dealer reviews community
Leave a review for Stourbridge Skoda
Leave a review

7 reviews from our car dealer reviews community

Leave a review for Stourbridge Skoda
Leave a review
"New car"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Just bought another new car from Škoda Stourbridge tha salesperson name is Nick Hastings who I have had dealings with for a few years now ho has always looked after me and I would gladly recommend him to anyone we are always very pleased with his professionalism and will always deal with him at Škoda fantastic guy.

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"Bought a dire octavia from here"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Bought an approved used skoda from this outfit. At 2200 miles later clutch failed, then master cylinder failed, slave cylinder failed and a fault in the gearbox repaired, then both front wheel bearing failed and could not have been less helpful

"Poor Customer Service"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Bought a new car from them in September 2020 for 2 years have had problem after problem with the car. It’s lease so emailed VW and they offered deposit plus a month back, spoke to them about another car offered me something totally unacceptable and said best they have sorry. Yesterday phoned up to book a service as light has come on, no problem next Thursday. Ok I’ll just need a lift to work sorry we no longer do anything like that, they’re in Lye I work in Cradley Heath. Could have offered a courtesy car but didn’t. I am so disgusted with they’re attitude I will not use them again and suggest no one else does.

"Great service "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Brought new car today the service from Nick and the team was amazing the car is great extremely pleased with the whole experience. Can’t thank the whole team enough

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"Skoda Karoq"
4.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

We recently purchased a 2018 Skoda Karoq from Stourbridge Skoda. We would like to say thank you to Nick Hastings who was the salesman for his excellent customer service in helping us to choose and buy this car.

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"Great service from start to finish"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I brought a used Ford Focus from Skoda Stourbridge 4 weeks ago and I was happy from beginning to end. There professionalism was outstanding, even after purchasing the car they were more than accommodating helping to ensure that I was completely satisfied.

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"Awful"
1.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Bought an Audi A3 jan 2020 sales girl nice needed mot failed on rear calliper and rear discs and pads work done mot passed two weeks into ownership car parked on my drive slight downgrade hour later ploughs into my garage door damaging car and door ring service dept manager Stourbridge Skoda who tells me bring in for inspection at this time handbrake on 5 notches not holding car on level service two days later service manager rings me tells me car been through there workshop and independent work shop and handbrake up too mot standard and there not responsible for any damage which accurded I asked him have you adjusted handbrake at yr workshop he replied car not been touched since you dropped it off I was totally shocked by this and took my car away please be careful when dealing with these people “trust group” I think quite ironic pete hoggins not happy

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Dealership Information

Stourbridge Skoda is an Franchise dealership that is based in Stourbridge. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

Alternatively, if you’re a customer and you’ve had an experience at this dealership, please leave a review below.

Manufacturers: Sells a variety of makes and models
Franchise Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
7 reviews3.4 out of 5 stars — Rated Average
Excellent
4
Very Good
0
Average
0
Poor
1
Terrible
2

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  • Contact Information

    Address

    Stourbridge Skoda
    The Enville Street Garage The Enville Street
    Stourbridge
    West Midlands
    DY8 1XH

    Get in touch

    01384 396600
    http://www.trustgroupuk.com

    Opening times

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    If you're the business owner, you can update this page by getting in touch with us at info@cardealerreviews.co.uk

    Dealership Statistics

    57%
    Would recommend this dealer to family and friends
    0%
    Percent of reviews responded to by this dealer

    Additional Information About Stourbridge Skoda

    Company Formed: XXXXXXXXXX
    Company Registration: XXXXXXXXXX
    Dealer Group: XXXXXXXXXX
    Directors: XXXXXXXXXX
    FCA Ref: XXXXXXXXXX
    FCAStatus: XXXXXXXXXX
    Premises Type: XXXXXXXXXX
    Registered Name: XXXXXXXXXX
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