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Natalie Hawk from Stratstone MINI Derby was the Salesperson who helped me through the entire buying & delivery process. I was very impressed by the timely, professional approach she adopted in all aspects of the deal. Based on my experience, I would definitely buy a car in the future from Natalie and Stratstone. She is a credit to their business.
Fantastic service highly recommended, Natalie Haul was so helpful very professional when buying our new car and made our experience pleasurable, stress free, relaxed with no pressure, very happy!!!
Michelle in response to Fantastic very professional
Sorry spellcheck Natalie hawk was the sales advisor she did a fabulous job 👍
This is the second Mini purchased From Stratstone in the past 3 years, the first bought from Hull as availability was at that branch, the latest purchased today from Stratstone Derby, On each occasion thoroughly satisfied with the service, The young lady at Derby today Natalie Hawk Was very professional and efficiently the changeover was completely satisfactory, Stratstone gave us excellent resale value on our old car as well as excellent deal on the new one, All in all excellent service And would recommend Stratstone Mini
Jono Alexander-Gould is an absolute star! Just taken delivery of our new Mini Electric and we are thrilled with it. Had amazing customer service from start to finish and would highly recommend this dealership. From the moment we met Jono we knew we were in great hands - he's totally honest, very knowledgeable and just a lovely lovely guy. Thank you Stratstone Mini Derby, and look after Jono; he's fabulous and a real asset to your business.
I awarded this dealership a score of one as there was no option to give them zero. Please be careful if you buy a used vehicle from them as they sold my daughter a so called fully serviced and prepared car, however the brake fluid was a full three years overdue to be changed. They obviously do not consider safety to be important!
The vehicle I purchased from this Stratstone Mini dealership had a scratch on a panel which they replaced by post and a scuffed alloy which despite agreement they would pay for, never sent the money back after I sent them the reasonable bill for £60 to refurbish. They also didn't honour the first service free deal they gave me - denying all knowledge of the agreement we had made. The car also should have had a full tank of diesel but only got it after we noticed it on leaving. We live in Essex so difficult to deal with by post and emails. I would expect a different outcome if I was more local and vocal. Would not buy from Stratstone Mini in Derby again, once money was paid over, they couldn't seem to care less.
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Manufacturers: Sells a variety of makes and models
Stratstone Mini Derby
Sir Frank Whittle Road
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