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Leave a review for Mercedes-Benz of Huddersfield
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20 reviews from our car dealer reviews community

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"Great service during the purchase of car"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Salesman, Oliver Parkin, provided us with an excellent service. He was very helpful, patient, efficient and friendly and ensured the the transaction was completed smoothly. The receptionist was also very welcoming- and the coffee was good. Julie and Raj Varma

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+0 Found this review helpful
"Happy"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I was greeted by a very polite lady on reception desk only too willing to help . Dan was introduced and his knowledge of Mercedes cars was invaluable. After the deal was struck I had the financial side of the purchase explained, and the aftermarket products they offer. Being without a car I got a lift, too and from home twice by two very nice gentleman. Thankyou. A young man from parts was very helpful on some after sales purchased. Thankyou Dan made the experience stress free and enjoyable. Mercedes Huddersfield gets a 10 out of 10 from me

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+0 Found this review helpful
"Just horrible "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

No answer to the phone, service is terrible and nothing close to what you’d expect from Mercedes. Had a really bad experience to then find you can’t even complain to the Ombudsman for these guys - says it all really! Manager doesn’t give a damn and due to his attitude the rest of the staff are careless, unprofessional and rude.

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"Dont even answer the phone "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Engine warning light has come on on my 6 month old Mercedes so it needs checking out. Phoned Huddersfield Servicing 6 times - phone just rings and rings, not engaged just ringing. Phoned Sales who did answer the phone - said they would pass on my details to Servicing, guess what no call back. Mercedes Leeds answer their phone, explained amber and red engine warning light and booked me in for a diagnostic appointment

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+1 Found this review helpful
"Michael absolutely doggy "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I Just wanted to share my absolute disgraceful experience at the dealership where I was left completely shocked and stunned by how I was treated. I have purchased a new Mercedes GLE from the dealership which as you know is quite an expensive vehicle and I have paid this car expecting a showroom finish and to be delighted with my purchase, but this went completely sideways. I had arrived there and had to find the car myself without anyone helping me, the advisor that sold me the vehicle decided not to come in. the car was not prepped, I was told it was valeted and this was from even being clean or washed let alone being valeted. It was completely dirty inside, filthy, and the gentlemen had asked me if I wanted the car cleaned but this should have already been done on my arrival. The vehicle required 2 rear tyres which I was uniformed about and then they are expecting me to pay for them and came up with the excuse of them being road legal which was appalling to hear as I am spending that much money and the thought of paying for tyres makes me completely dumfounded. The car had stone chips all over the bonnet and bumper where they needed to be repainted. I had to ask several times to test drive the car to make sure everything was okay, but they didn’t even let me drive it and used the excuse of there not being anyone I could go on a test drive with, when I have purchased the car why am I not allowed to drive it. They did not show me the paperwork for the car which I had requested. I had dealt with about 5 employees where they were running around like headless chickens not knowing where the logbook is or even the service paperwork. They even refused to show the HPI on the car which is important when purchasing a car but was not even able to see this. I did not know I was at a car boot sale rather than a Mercedes Dealership. Even the manager spoke to me so rudely saying what’s up as if I’m a 5-year-old kid who himself kept insuring me the car was 1 previous owner and when I checked the logbook it was 4 owners. No one had the audacity to apologise to me after I was treated with disgusting behaviour from the board, and I hope no one purchases a car from here and don’t wish this customer experience on any person that walks into their showroom. I would suggest staying away from this place. Having taken possession of the car, the discs and pads are juddering all over the place which I am not happy about as It is affecting how the vehicle drives and is very unsafe to sell the car like this.

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+2 Found this review helpful
"terrible experience"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

s350 delivered with many faults, aircon faulty, low oil, low add blue, hosee fell of bottom pipe, faulty fitted clip, broke down, rattling door , air noise around seal, taken 6 mths get sorted by a proper mercedes dealership,,,avoid the motor ombudsman tell me they are not affiliated or even joined the trouble shooter,,,avoid we cant all be wrong, worst merc ive had in 30yrs,

"Great service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Brilliant professional service from start to finish. Definitely the best dealership I have dealt with. Oliver was exceptionally good at sorting me my used car and part ex.

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"Dodgy people & dodgy cars"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

This branch is full of dodgy people & cars. These people are scammers and are selling me faulty cars that they have assured me are perfectly fine. I bought a Mercedes E-class 67 plate that within 8 months the car has broken down. Even though the car was under full warranty they still tried to make me pay a fine to fix it, when trying to contact them I still haven’t received any responses from them. It is shameful for such a company like Mercedes-Benz to have dealers like this. I am incredibly disappointed.

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+2 Found this review helpful
"Dangerous Vehicles"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Poor service, sold us vehicle with minimum brake pads and discs corroded, promised us vehicle checked, week later brake light showed and refused to change corroded discs

"E220d 2017 test drive(not) "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Paid £250 deposit arrived to be told no as door mirror missing 110 mile round trip wasted. Car had dents on drivers sill and ripped door card. Not inspected yet said Allan. Poor all round, waiting fingers x for refund. Avoid.

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Dealership Information

Mercedes-Benz of Huddersfield is an Franchise dealership that is based in Huddersfield. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

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Manufacturers: Sells a variety of makes and models
Franchise Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
20 reviews2.3 out of 5 stars — Rated Poor
Excellent
4
Very Good
2
Average
1
Poor
4
Terrible
9

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  • Contact Information

    Address

    Mercedes-Benz of Huddersfield
    Trident Business Park Leeds Road
    Huddersfield
    West Yorkshire
    HD2 1UA

    Get in touch

    01484 583729
    https://www.stratstone.com/dealers/mercedes-benz-of-huddersfield/

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    Dealership Statistics

    20%
    Would recommend this dealer to family and friends
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    Additional Information About Mercedes-Benz of Huddersfield

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