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4 reviews from our car dealer reviews community
Leave a review for Stratstone Jaguar Newcastle
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4 reviews from our car dealer reviews community

Leave a review for Stratstone Jaguar Newcastle
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"Failed Service Booking - Wasted my time"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Booked my car in for a service online, ticked for a courtesy car and selected the date; received an email with the details I had entered and took this as confirmation. Later received confirmation for a date 2 weeks after I’d selected. I had to phone them to confirm this was correct so I didn’t turn up on the wrong day. I take my car in for the service (25 mile drive), hand the keys over and have to ask for my courtesy car; get told they don’t have a courtesy car for me. I inform them I’m already late for work and need a car to get from the dealership to the office and that the booking I made (5 weeks) shows a confirmation with a courtesy car - I’m told there is no car available so they’ll have to book me in for the next available slot - the next available slot is 6 weeks away and I’m now well overdue for the service and still waiting. I also had to drive my unserviced car back to work, 20 miles, late. How can a car dealership who confirmed I could have a courtesy car not have a car available, surely you would just take one of the available test drive cars or a nearly new car that’s for sale and use that; I might even buy it you never know!

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"Very poor service"
2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Took car for a test drive. Salesman at Stratstone Jaguar in Newcastle did not tie down dealer plates properly and damaged bonnet. Bought car and paid deposit only to find a few days later that the car had already been bought by someone else. Agreed to buy a different car which took 2 weeks to transport to dealership, with no communication. Then noticed they had put wrong registration for my car on forms for trade in. After checking they offered me over £3000 less for trade in, less than we buy any car and about £3000 less than the car would sell for. Nothing offered to compensate for errors to get price closer. Very dissatisfied with all aspects of service.

"Looking at used car stock"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Been into Stratstone Newcastle Jaguar twice to look at used vehicles and no salesperson has approached me. I don't want to be hounded but no one at all showed an interest.

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"after sales need improving"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

The sale itself was problem free and very easy although I can't say I was impressed with the after sales at Stratstone Jaguar. There were a few little faults with the car which they weren't very helpful in sorting.

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Dealership Information

Stratstone Jaguar Newcastle is an Franchise dealership that is based in Newcastle upon Tyne. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

Alternatively, if you’re a customer and you’ve had an experience at this dealership, please leave a review below.

Manufacturers: Sells a variety of makes and models
Franchise Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
4 reviews2.3 out of 5 stars — Rated Poor
Excellent
1
Very Good
0
Average
0
Poor
1
Terrible
2

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  • Contact Information

    Address

    Stratstone Jaguar Newcastle
    244-246 Stamfordham Road
    Newcastle upon Tyne
    Tyne and Wear
    NE5 2LA

    Get in touch

    0191 271 9100
    https://www.stratstone.com/dealers/jaguar-newcastle/

    Opening times

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    Dealership Statistics

    50%
    Would recommend this dealer to family and friends
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    Additional Information About Stratstone Jaguar Newcastle

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    Directors: XXXXXXXXXX
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    Premises Type: XXXXXXXXXX
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