Engine block warning light displayed. Booked service with John at Stockton outlet. They collected car fixed the problem and returned same day. Well done. Great job

Stratstone Stockton JLR are not a dealership to be trusted. Order an E Pace 17 month, took my deposit and was promised the car Nov.2021. Traded my 19 plate XE to them in October 2021 expecting new car to arrive. Now Nov. 2022 still no car. Phone calls and emails all ignored. Finally gave up expecting a car and asked for my deposit back. I would not trust anything Dean the sales manager tells you, excuse after excuse when I visited the showroom. I would give the dealership a minus rating if it was possible.

We recently purchased a new vehicle and experienced exceptional service from Peter Husband, Sales Associate.

Purchased an F Pace about two weeks ago early April and had it delivered. Wanted a Jaguar approved car because of the quality 😳 the warranty and as their advert says I wouldn’t tell the difference from a new one! Well....... what a load of rubbish that was delivered. There was scratches on almost every panel, every panel had paint overspray on them, masking tape line down one of the doors, repairs had been carried out to the offside wing and the Nearside front of the bonnet, there was a broken back window on the back seat 😳 they had replaced the Nearside rear window and damaged the chrome trim fitting it, no parcel shelf Nearside front lower valance and wing had been damaged the door mirrors had been painted the wrong shade of black etc....etc.... A friend took the car back for me and then he had to suffer a salesperson who couldn’t give too hoots, just asked for the keys and walked off, took me more than a week to get my 25K + back from them still out of pocket for the years tax I put on it the cost of getting the car delivered to me, the cost of returning the piece of rubbish back to them. Been in the motor trade for almost 50 years and known a lot of main dealers, even worked for a few and I’m still gobsmacked as to the state of the F Pace they sent out and their attitude when they got it back. And if anyone is interested the vehicle in question was a black Jaguar Approved F Pace registration number OV##YDY and such a low mileage too.

I visited before lockdown wishing to book my Jaguar in for a service. I was asked to take a seat which I done... 45 minutes later I was still sitting there. All I wanted to do was book it in which would take 30 seconds. I stood up and went to the reception desk and asked if I had been forgotten about. The rude lady behind the desk told me they were busy and she would be with me soon, so I told them not to bother and walked out. (There were only 4 people in the seating area including myself and they had waited longer than me.

A severe lack of customer service from this dealer. The worst buying experience ever.

Bought a new Jaguar EPace from Stratstone Jaguar in Stockton in March 19 and had numerous problems with the DPF. Advised that problems were as a result of my unsuitable driving style for vehicle (required driving style/suitability was never queried by the dealership). Offered a replacement petrol vehicle at a substantial additional cost to myself which I declined. Numerous emails were then sent/requests for telephone call backs made etc. over a period of months to the dealership regarding this matter all of which were ignored. Notified the finance company that I was rejecting the vehicle on the grounds that the car had been mis-sold to me, they investigated the matter and upheld my claim agreeing to take the vehicle back and reimburse me of my outlays. Stratstone Jaguar Stockton for a supposed prestigious, well-established dealership you’re a disgrace, your customer services are non-existent. You repeatedly ignored me, no doubt a tactic to sicken me off and hope I would go away. Fortunately for me persistence has paid off !