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6 reviews from our car dealer reviews community
Leave a review for Stratstone Stockton Land Rover
Leave a review

6 reviews from our car dealer reviews community

Leave a review for Stratstone Stockton Land Rover
Leave a review
"SHOCKING service from a LandRover dealer"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Engine light came on my car ( new car under warranty ) , so tried to book it into stratstone stockton I rang them 5 times each time someone picked the phone up and put it straight down ( could here people talking in the background ) on the 6th time of ringing someone called vicky answered and took all my details and said a different lady ( forgot who she said ) will ring me back and get me booked in . I waited in that day for the phone call That was 2 days ago. Not had the decency to call me. have since read the bad reviews for this garage, Apalled at the shocking service NEVER had this with BMW or Chrysler

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"First Class Service From Awhes, Chris"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Great service in my search for a used car, nothing was too much trouble. Regards, Geoff.

"Outstanding service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Darren and Dean have been outstanding with their customer dealing skills, looking after my family needs , I have purchased 2 Defenders, my wife Susan purchased an evoque and my daughter has a RR Sport all from Stockton Stratstone.. 10/10

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"Trading on the brand????"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I think they are trading on the fact that they are the only local dealer for Jaguar and Land Rover. No effort on the sale side required? Partner was looking to buy an Evoque so we looked round the cars outside, then went inside. The large group of staff having a chat didn't want to deal with us so we wandered around the showroom. The salesmen never looked up from the desk. We went back to the front desk and the same group were still chatting and laughing. I asked if anyone was selling today and was told that the salesmen were all busy. Luckily for us there are a few other makers within walking distance and she went there, was treated with respect and so she bought a vehicle there and then.

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"Arranging a service!"
2.4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Tried twice to call Stratstone Stockton to arrange first service on Evoque First Edition. Phone rang and rang with no answer before auto disconnect. A diabolical situation for a major dealership. No doubt someone will blame Covid as an excuse which is now wearing very thin and likely be blamed for every element of poor customer service. My experiences with both Stratstone Jaguar and LandRover have been less than acceptable. About time the manufacturers tested their agents in the field. I like the product, not the agent! I shall go to Ripon dealership.

"Dreadful Service "
1.4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

A dreadful service- car left showroom with a deep scratch in February- 4 visits later it has not been repaired- excuse every time. Three letters have been sent (General, Service & Sales management) and nobody has had the decency to reply. Still waiting for the repair . 28/09/20

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Dealership Information

Stratstone Stockton Land Rover is an Franchise dealership that is based in Stockton-on-Tees. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

Alternatively, if you’re a customer and you’ve had an experience at this dealership, please leave a review below.

Manufacturers: Sells a variety of makes and models
Franchise Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
6 reviews2.6 out of 5 stars — Rated Average
Excellent
2
Very Good
0
Average
1
Poor
1
Terrible
2

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  • Contact Information

    Address

    Stratstone Stockton Land Rover
    Preston Farm Industrial Estate Concorde Way
    Stockton-on-Tees
    Stockton-on-Tees
    TS18 3RB

    Get in touch

    http://www.stratstone.com

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    Dealership Statistics

    33%
    Would recommend this dealer to family and friends
    0%
    Percent of reviews responded to by this dealer

    Additional Information About Stratstone Stockton Land Rover

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