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1 review from our car dealer reviews community
Leave a review for Stratstone Land Rover Stourbridge
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1 review from our car dealer reviews community

Leave a review for Stratstone Land Rover Stourbridge
Leave a review
"Appalling service, car still not fixed!!"
1.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I bought my land rover Evoque in December and this is the third time it will have been returned, the attitude of the staff at Stratstone Land Rover Stourbridge is that they are doing you a favour when a fault is reported, I have had no apologies for any of the issues I have had. I had the car for 1 day and all of the audio system failed, it went back for 2 weeks with no updates on progress, no one returned my calls, very poor service. I also had a problem re-fueling the car, the pump would click out as if the tank was full even when empty, making it very difficult to add fuel, on telling the service team of the issue they took me to my car and with the aid of a funnel (and a big helping of patronising attitude) proceeded to show me how to place the fuel pump into the fuel tank, I was a little stunned, but suggested this wouldn't actually fix the problem, instead of actually offering any service, I had to go to a petrol station with a member of staff and try to add fuel, naturally the issue wasn't resolved and the car was taken back to the dealership, it was then returned to me with a full tank of fuel, but it seems no work was actually carried out, as the issue still isn't fixed, and again no call or apology, I have so far returned the car once a month, the service team have returned none of my calls.

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Dealership Information

Stratstone Land Rover Stourbridge is an Franchise dealership that is based in Stourbridge. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

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Manufacturers: Sells a variety of makes and models
Franchise Dealership

Services available
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1 reviews1.8 out of 5 stars — Rated Poor
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  • Contact Information

    Address

    Stratstone Land Rover Stourbridge
    150 Stourbridge Road
    Stourbridge
    West Midlands
    DY9 7BU

    Get in touch

    01384 424288
    http://www.stratstone.stourbridge.landrover.co.uk/

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    Additional Information About Stratstone Land Rover Stourbridge

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