I am surprised that you keep sending me emails asking for my opinion on your service. It was that bad, I was embarrassed at being ripped off, so wasn’t going to write anything, but seeing as you keep asking, here it is. I’m probably one of many unhappy customers Mercedes of Wakefield won’t want to hear from. I’d sent a detailed complaint via email about a week after I collected the car, about being sold an unroadworthy car. Sorry but I’m not explaining it all again. I was under some sort of illusion that I could have expected higher than average customer service when buying a 30k car. Even though I knew I would not see a red carpet, I expected a red-carpet experience. Instead, it felt more like the rug was whipped out from beneath my feet. It began and finished with a salesman who did not deliver on many things he told us would be happening. I was lied to from start to finish. I did nothing to make the sale awkward, I accepted everything you said, and paid the full asking price. After my email, the absolute shocker was when I had a call from the manager. Although I wasn’t expecting an apology, I would have thought there would be one, but there wasn’t. She admitted we had been let down by your service. Although I could have taken the car back to do all the work that should have been done in the first place, I didn’t want to. If you can’t do it right in the first place, why am I going to trust you to work half-heartedly on this car under duress??! I asked for a good-will gesture, but this was deemed unacceptable so she halved it, and get this, I could only have that bit on the condition that this rectified all the mistakes and I had no future claims! Instead of saying something like ‘let us know if we can be of any further help to resolve any of the ongoing issues’, there was nothing of the sort. Disgusting from start to finish. You deserve to be closed down, and re-apply for your jobs again. Bye bye.

I would like to thank this dealer for an outstanding level of service within the sales team. I would especially like to thank Komal for locating me a car that I was looking for months and she found me a car within a short period of time. Komal was brilliant from start to finish, she was very bubbly, efficient, polite very professional with the result of helping me find a brand new car within an hour, I would also like to thank Kieron for keeping me update and helping me decide which way best suits me to financing this car and also help during the process with the admin side. I would like to thank once again to Omar for his help and not been a pushy business manager which i experience with another dealer that I cancelled my purchase from. Thank you MB of Wakefield for an excellent customer experience during my time purchasing my new C300 Premium Plus. PS I do love my new car and will defo come back if I want to purchase another MB. Highly recommend this dealership.

Very good stress free purchase of a new vehicle, Hashim was very knowledgable and extremely helpful in making it such a pleasurable experience with the transaction. Highly recommend.

Bianca Clarke gave an excellent service from helping me choose the car .She made the process so easy and she was very knowledgeable about the car . I chose the car on a Sunday and it was ready for picking up the same week . I would highly recommend her if you looking to buy your next car . Bianca exceptional service 10/10

Watch this bunch! Wouldn’t trust them as far as I could throw them. Paid deposit on £21k used Merc, drove 200mile round trip to view the car and agreed/signed the sales contract with collection day mutually agreed upon. Sold old car & cancelled insurance, took out insurance on new car, day arranged off work and transport organised. Contacted dealership day before collection only to be told they’d agreed to sell our car to someone else! Dealer principle Luke Cairns was completely ineffectual, unprofessional & uncaring as were Pendragon Plc. I wouldn’t even consider buying a toy car off this lot! We will be calling by next time we’re in the Doncaster or Wakefield area to tell you in person ahead of further action!

Always deal with Adam in parts department, the man really knows his job inside out and very knowledgeable. What he doesn't know he will find out for you. Friendly, efficient and polite. Also always a pleasure to deal with Samantha, Service Advisor. Nothing too much trouble and always goes the extra mile to help. When car goes in for service it always comes back like a new pin.

Had the pleasure of dealing with Graham at the dealership, what a brilliant person, made a very stressful time almost enjoyable. Very informative, knowledgeable and helpful. Would not hesitate to recommend!

Got a slow puncture in my a class. Called out Mercedes service so I didn’t damage the rim. He said it was definitely repairable , put air in it and followed me to Mercedes Wakefield. They said it’s not their policy to repair and I had to have a new tyre. No chance. Drove to kwik fit and they’re doing it. Totally disgusted, will never go there again in my entire life.