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46 reviews from our car dealer reviews community
Leave a review for Stratus Cars
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46 reviews from our car dealer reviews community

Leave a review for Stratus Cars
Leave a review
"Purchased a Jaguar XF"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I recently purchased a jaguar XF from Stratus Car Sales Hook (13/02/24). I had several telephone discussions with Ross about the Jaguar XF he was selling and finally we made the decision over the phone to purchase the Jaguar and agreed a price based on some service work I wanted completed prior to me travelling to Hook to buy the said car. Bearing in mind I live in Cardiff and whilst I looked at several other vehicles on a local level I couldn’t find a price match and quality that Stratus Car Sales was offering. Hence the decision was made to do the round trip (230 Miles) to purchase the vehicle in question. On arrival the Jaguar was very well presented and Ross provided an excellent customer service and everything was as he promised and as agreed over the phone. I cannot praise Stratus Car Sales enough and would definitely, endorse them, if I am prepared to travel from Cardiff to Hook that must say it all. I would seriously recommend Stratus Car Sales especially if you’re looking for reasonable decent car without any hassle and looking for a professional and honest approach Thanks Ross for your help & support very much appreciated.

"Careless and dangerous "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

We bought a car from Stratus last June. We have had nothing but issues from the second we drove it away. This has included leaking fluid under the drivers seat. We had to go through AA and took It back. They have clearly dried the carpet but haven't fixed the problem. They are also aware we have a newborn baby and are having to use this faulty car to drive around. Well it's been a couple of months and the same issue has come back. They are very untrustworthy. I am so upset they've let us drive around in a dangerous car with a young baby

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"Very helpful and great service."
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

From walking in on a Saturday afternoon to driving away in the new car the following week I was well looked after by Frank and the team.

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"Bad management"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

After sales is disgusting, not helpful and do not help if you have warranty claim. Will never deal with them again and I will recommend not to use them

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"Great service "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

The guys at Stratus Cars went far beyond my expectations in that I was involved in an accident with the car that I was trading in, and they still gave me a good deal. Well pleased with my new car, would certainly recommend them to anyone. Thanks all!

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"Poor customer service"
1.6 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Found a car from there dealership off autotrader, initially called them up and asked if I could place the deposit and come view it a week later as it was quite far away from where I live. Phone call was well handled and deposit taken. I asked to view the car for the following Sunday and all was good, on the Friday before the Sunday I go to view, I had a call from the sales team asking if I was still coming to view it on the Sunday. I explained I would and asked them to please have the car positioned somewhere I can view it where the car also does not need to be started for any reason before I get there and do the cold start myself. This was very confusing for them and they said they would be unable to do this. To me this is a red flag as most problems can be hidden once the car has warmed up. However, they agreed to not start it and have it left for me. Saturday I rang them and reminded them I will be coming to view the car when they open and not to start it, they told me that the car is in there valeting bay and won't be started. Now. I arrived at 9.45, they open at 10. When walking in I was greeting by some very confused people sat behind a desk as if I'd walked in unannounced and into a restricted area. After explaining the reason I was there they stated that the car was in the detailing bay and they will drive it round shortly to the viewing area. I stood there in disbelief as I specifically had spoken on 2 separate occasions about the car not being started. I went to the detailing bay and asked how they got the car to the spot they were cleaning it in. The detailer explained they drove it there this morning. I was absolutely p*ssed. Also to bare in mind. When I placed my deposit they removed all adverts of the car and refused to send me any photos of the car as I hadn't screenshot any before placing my deposit. When sat negotiating the price and I brought up the fact I managed to get all the photos off a paid vehicle checking site, the man instantly went very quite and sheepish. Anyway, managed to knock them down a bit and brought the car due to the way they took photos it hid alot of scuffs and damage etc, which now the cars been in use for a few weeks and the sh*t shine polish they used has worn off. I can now see alotttttt more scuffs and damage that they clearly hid. About a week later when my insurance started for the car, I drove it to work via the motorway and noticed some clutch slipping at the higher speed than the little country lane he let me test drive down. Called them up and they refused to fix it, also refused to fix the heated wing mirror which wasnt heating up. I understand the clutch is a wear and tear item, but the car had just been brought and I expected some help towards it. But to refuse the side mirror was shocking. I also stated I could very easily drop the car back to them (3 weeks have passed now since I brought it) and have a full refund. To which he stated "no you can't". Here is a statement directly off a lawyer which I told him. Repair, replacement or refund 30 days to 6 months If a defect is found once the 30 days have passed, but within 6 months, you are entitled to request a repair, replacement or refund free of charge. The law assumes that the fault was there at the time of delivery, unless the seller can prove otherwise. Where this right is exercised, dealers only have one chance at repair or replacement. If they fail to repair or replace the car, you are entitled to a full or partial refund. He then stated that they will not repair it and if I want to go down that route then it's upto me. Clearly humbled him by knowing my rights. Honestly I would never purchase from these again, and the whole office area just felt very sleezy and gave a pretty uncomfortable buying procedure.

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"DUE DILIGENCE - not showroom standards! "
1.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I don't generally take time out of my day to make a negative pov however would suggest not to take their word and would highly an independent survey/report.nEspecially disappointed and very embarrassed in having to stress my very personal information to them in the hopes of some compassion or empathy. Have not used the car for a number of weeks! just rotting away, So be warned, as if they can be ruthless with someone with disabilities who is total dependent on a car to live a basic life. i'm a firm believer in giving opportunities not for what went wrong BUT how a problem is resolved.,

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"very poor lack of respect "
1.4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

The worst buying experience ever. Stratus cars in Hook. We arrived at the appointed time to view an A Class Merc, having been told over the phone that the car would be cleaned and presented ready for a test drive. The salesman Ross then handed us the keys he did not accompany us to the car, which was not clean. It was covered in cobwebs dirty & in a very untidy state. When I asked why it had not been cleaned his answer was “ we are very busy & I wasn’t here this morning” 1st disappointment. Then after a test drive & inspection I noticed badly worn front discs and badly worn front tyres indicated the tracking was out. Also a very large cut in one of the front tyres. The car had plainly not been prepared for us at all. We then when in to talk to Ross. When I asked about replacing the tyres with like for like ie continentals to match the rears he explained that & I quote “ No we would fit budget tyres…. It would cost us too much if we fitted expensive tyres” I was so shocked I nearly fell off my chair. Disappointment 2. As The car had all the options we were looking for & was everything we wanted, we did come to a deal. But I was unsure of the quality of the work to be done. We came away feeling very unsure of the deal. However when we returned to buy the car we were treated very differently by William , a professional well-spoken polite sales person. He has saved Stratus cars reputation by the skin of its teeth. I would however never go back to Stratus car because of the lack of respect and general unhelpfulness from the 1st interaction. Additionally when we returned to pick up the car. Ross who we had the appointment with was nowhere to be found, he did appear as we were leaving, ignoring both of us completely. Unfortunately the 1st sales person has tarnished Stratus car reputation completely. I would advise the sale Manager that he replaces his sales force with more Williams.

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paul van der Lowen in response to very poor lack of respect

After leaving my review of Stratus cars I spoke with Frank one of the Directors. He apologised we discussed the situation in well mannered a constructive way. We are satisfied that our initial experience with Stratus car is not the norm & that their service is satisfactory. He assured me a internal review of sales procedures will take place. I will now recommend Stratus cars.

"Worst experience in years!"
2.2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Worst experience in years, after getting keys and have a good check on the car I have returned and asked for a test drive, I have been asked if Im going to buy the car today, simply replied I don`t know yet as I need to test Your product, then again would I part exchange my car, again my response I need to test Your car first, and then again do i want to look at the offer they can...at that point I asked: will You let me test the car or not? I `ve been told You know if You're not buying the car today then....awkward silence! Instead of convince me to product "he" put me off! At that point I handled the keys back and left! Seriously?!? That sort of potential customer treatment? Pushing sales at its best radicicolous level! I will most certainly never come back neither my friends or family. 1 Star is too generous...

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"Very helpful and friendly "
4.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Currently looking for a used car and found a few cars to view with this car dealership. I found the staff very friendly and the car dealer I have been liaising with called Frank. I have been to a lot of car companies recently and this is the best place for professionalism and service.

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Dealership Information

Stratus Cars is an Independent dealership that is based in Hook. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

Alternatively, if you’re a customer and you’ve had an experience at this dealership, please leave a review below.

Manufacturers: Sells a variety of makes and models
Independent Dealership

Services available
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Ratings
46 reviews3.8 out of 5 stars — Rated Very Good
Excellent
29
Very Good
2
Average
2
Poor
8
Terrible
5

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    Contact Information

    Address

    Stratus Cars
    WINTNEY BARN,
    TAPLINS FARM LANE
    Hook
    Hampshire
    RG27 8SH

    Get in touch

    01252 957975
    http://www.stratuscars.co.uk

    Opening times
    Mon 9am - 6pm
    Tue 9am - 6pm
    Wed 9am - 6pm
    Thu 9am - 6pm
    Fri 9am - 6pm
    Sat 9am - 6pm
    Sun 10am - 4pm

    Dealership Statistics

    63%
    Would recommend this dealer to family and friends
    0%
    Percent of reviews responded to by this dealer

    Additional Information About Stratus Cars

    Company Formed: XXXXXXXXXX
    Company Registration: XXXXXXXXXX
    Dealer Group: XXXXXXXXXX
    Directors: XXXXXXXXXX
    FCA Ref: XXXXXXXXXX
    FCAStatus: XXXXXXXXXX
    Premises Type: XXXXXXXXXX
    Registered Name: XXXXXXXXXX
    VAT Number: XXXXXXXXXX


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