38% Reviews
replied to
16% Recommend
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18 reviews from our car dealer reviews community
Leave a review for Sunderland Car Centre Ltd
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18 reviews from our car dealer reviews community

Leave a review for Sunderland Car Centre Ltd
Leave a review
"horrific service car did not start."
1.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

SUNDERLAND CAR CENTRE. Had to hit it with a hammer to start it. Took the car to a trusted garage where they told me it would fail the MOT and it was not serviceable. I told the dealer Ethan and he said "Not my problem, it was probably your fault" There was no reverse gear either after only getting to 2,000 RPM, AVOID AT ALL COSTS unless you want to wrap it around a tree :)

Staff from Sunderland Car Centre Ltd in response to horrific service car did not start.

No name, no car mentioned that was bought and to top it all off ANONYMOUS!! Competitor or just bored? Sunderlandcarcentreltd

Staff from Sunderland Car Centre Ltd in response to horrific service car did not start.

No name, no mention of car bought and to top it off ANONYMOUS!! Competitor or just bored?

"C4 Picasso "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Quick no messing about , Drove away happy, Everything as Cameron said , No rubbish from Sunderland Car Centre. just straight to the point.

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+1 Found this review helpful
"Unsafe cars"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Avoid Sunderland Car Centre ltd they sell unsafe cars that would fail an mot. Then they blame you for the fault saying it happened on your way home. Had the car less than 24hrs brake fuild leaking out and only drove about 10 miles but apparently happened on my way home. They say all cars are checked before being sold find this difficult to believe.

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+1 Found this review helpful

Staff from Sunderland Car Centre Ltd in response to Unsafe cars

This customer purchased a car at a discounted price.Two days after delivery he informed us of a brake fluid leak,We had the car repaired and delivered to to his house in under 24 hours. At no point in time did we blame him for the fault otherwise why would we have the car repaired and then delivered to his house. He bought a car that is 10 years old which has done 11300 miles with an April 2020 M.O.T. This is not a new car.with that age and mileage it is possible for cars to develop faults.. His fault was rectified immediately at no cost to him. When our employees dropped the car off they were subject to aggressive behaviour and foul language which really should have been a" thanks for all of your help" He fails to mention a lot of these points in his review. Sunderland Car Centre ltd.

"Reply to owner"
1.4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

"Response from the owner. Who are you? Have you even bought a car from us? Are you a competitor or just bored? Get a hobby! Yes, I bought a car a couple of months ago, since then I've had to have all the brakes renewed, ,a new clutch fitted £500 and the garage told me there's a small hole in the exhaust that will need attention, thanks a bundle, I'll never buy from you again and I intend tell everyone of my experience dealing with Sunderland Car Centre.

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+4 Found this review helpful

Staff from Sunderland Car Centre Ltd in response to Reply to owner

You have stated that you have bought a car from us but have failed to tell us which one and when you bought it and who you are. Would that that not be the correct information to put on a review? Then everybody can have a clear picture of this situation.

"Dangerous"
1.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Bought a cheap Clio from Sunderland Car Centre because I was in a hurry, I haggled it down & thought I had gotton a good deal. I lost all the money I thought I'd saved as soon as I gave it a closer inspection. It had two bald tires on the driver side, the front brakes were warped pretty badly & all this after they MOT'd it. Since it passed with no advisories I didn't think to scrutinise it too much. Also paid them to fill up the a/c, I doubt they did that since when I got it checked by a specialist there were 3 holes in the condenser. Just don't bother, they are disshonest. On the plus side they were very friendly... but I'd rather have rude sales people who sell a better car.

Staff from Sunderland Car Centre Ltd in response to Dangerous

An anonymous review! Who are you are you a competitor? Sunderland Car Centre Ltd

Staff from Sunderland Car Centre Ltd in response to Dangerous

Anonymous! Are you a competitor? If not why do you not state which car you bought when you bought it and how much you paid for it and who you are. It will give everybody a much clearer picture of the situation and we will be able to tell our side of the story. Sunderland Car Centre ltd.

"Bad"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Bought car from here got home the headgasket was leakin..took it back to be fixed..they kept my car for a week..was told headgasket was fixed..two week later my local garage told me the headgasket is leaking!!

"DO NOT BUT A CAR FROM HERE "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Avoid Sunderland Car Centre like the plague. Unhelpful. Will sell you faulty un road worthy cars. Will not fix them. Car sales men are aggressive and rude. Please please avoid!!!! I had a list long full of problems with my car totally unsafe to drive.

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+7 Found this review helpful

Staff from Sunderland Car Centre Ltd in response to DO NOT BUT A CAR FROM HERE

Anonymous! Who are you? Have you bought a car from us or are you a competitor? SCC.

Staff from Sunderland Car Centre Ltd in response to DO NOT BUT A CAR FROM HERE

Anonymous review! Are you a competitor? Sunderland Car Centre Ltd

Staff from Sunderland Car Centre Ltd in response to DO NOT BUT A CAR FROM HERE

Anonymous! Are you a competitor? If you have bought a car from us and have a genuine complaint would it not be better if you stated which car and when you bought it and who you are. We will answer your complaint but without this information it is an impossible task. As it stands its an anonymous one sided story told by yourself. Sunderland Car Centre Ltd.

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"Poor after care"
2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I purchased an Alpha Romeo from here a few months back. The car has had endless issues since day one. The warranty company have been useless and even now I have had the car back after being repaired it still has problems. I would not recommend this dealership.

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+10 Found this review helpful
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Dealership Information

Sunderland Car Centre Ltd is an Independent dealership that is based in Sunderland. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

Alternatively, if you’re a customer and you’ve had an experience at this dealership, please leave a review below.

Manufacturers: Sells a variety of makes and models
Independent Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
18 reviews1.9 out of 5 stars — Rated Poor
Excellent
3
Very Good
0
Average
1
Poor
5
Terrible
9

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  • Contact Information

    Address

    Sunderland Car Centre Ltd
    Southwick Road
    Sunderland
    Tyne and Wear
    SR5 1HF

    Get in touch

    0191 549 4118
    http://www.sunderlandcarcentre.co.uk/

    Opening times

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    Dealership Statistics

    16%
    Would recommend this dealer to family and friends
    38%
    Percent of reviews responded to by this dealer

    Additional Information About Sunderland Car Centre Ltd

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