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56 reviews from our car dealer reviews community
Leave a review for Synergy Car Centre
Leave a review

56 reviews from our car dealer reviews community

Leave a review for Synergy Car Centre
Leave a review
"Disappointing Experience, Still Awaiting"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

My experience with Synergy Car Centre has been disappointing. I purchased a vehicle advertised as meticulously prepared to the highest standards with road testing and thorough evaluations promised during the preparation process. However, the vehicle delivered did not meet these assurances. It had persistent odors and undisclosed issues within the interior. Despite my efforts, the unpleasant smells persisted, impacting the vehicle's usability and comfort. Furthermore, the promised inspection report lacked detail, undermining confidence in the vehicle's safety and reliability. Subsequently, the car developed multiple faults, including dysfunctional USB ports, issues with the key fob, and most significantly, an inability to engage the reverse gear, rendering it undrivable. Despite multiple communications and assurances, I have yet to receive the promised refund for the vehicle, leaving me and my family without transportation. This situation has caused undue stress and inconvenience. I had hoped for a more transparent and satisfactory resolution, especially given the company's claims of exceptional vehicle preparation and customer care. Regrettably, this experience has fallen short of those assurances. I'm still awaiting the promised refund, and the lack of resolution has left me and my family in a difficult situation. I hope the company will fulfil its commitments and rectify this situation promptly.

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"Great experience! "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I purchased my Mercedes C220D from Synergy recently and been very satisfied with the customer service and professionalism with how my issue was handled. I placed my deposit with Ashley who was happy to hold the car for a full week due to work commitments. When I arrived I was greeted by Leoni who was amazing to deal with and put me at ease throughout it all. Test drove the car and was happy to proceed. As I drove 20 miles my engine light came on and was quite concerned for obvious reasons. I called back the following day and Ashley agreed to look into this immediately at my convinence when free who confirmed the nox sensor was the issue and needed changing. (common issues with mercs) I returned back today to get this sorted along with a few minor niggles. Everything was sorted today and left a happy customer. Yes it's a pain to commute backwards and forwards however I'm aware I chose them but was given the option to use a courtesy car whilst repairs were going on that I politely refused as I was happy to wait. In all honesty for the age, spec and mileage I couldn't fault the price as I could not find anything identical to the level of competitiveness being offered. If I need to px a car I'll definitely be looking at synergy again to see if they have anything that takes my fancy. Thanks to the team at Synergy.

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"Shocking service "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I don't usually leave bad reviews because everyone's experience is different, but the service from this place has been so bad that I feel I should let others know just to be cautious. The customer service at the beginning wasn't the best, but I decided to overlook that as not everyone is great at dealing with customers and maybe they didn't want to seem pushy. When it came to purchasing the car we were told that it had been serviced by them. So we assumed the main things had been checked, as we also got the paperwork to say this. How wrong we were. The oil was practically empty, there was no blade on the back wiper. Not been cleaned properly, as some form of polish/shampoo was all over it. Within the 28 days of owning it, the engine management light came on 3 times and the oil light came on. Which is when we found out there was barely any oil in it. Although we had the paperwork.to say it had been done. After we contacted them, they said they would only take it back if we traded it in for another car. Otherwise they said we needed to take it to Hyundai. They said the engine management light probably came on because we had probably put fuel.in from.differwnt fuel stations. We have never had that with other cars and not heard of anyone having that problem. So basically if you have a problem after purchase they are not interested. All they do is send an e mail full of lies and excuses. Steer well clear of these if you want a decent car. We are now taking legal action

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"Disappointed customer "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I am very disappointed with the service I received from synergy car dealership I bought a Nissan qashqai on Monday customer service was non existence. The car I bought was not prepared at all scratches all over it inside and outside , Isofix cover missing in the back passenger seat, air vent handle missing from passenger side I was completely shocked to find all the faults I found with car and repaired kit missing from tyre maintenance kit the car wasn’t not prepared at all . I discovered all these faults when I thoroughly inspect the car . I am very Unsatisfied with service I received and I would not recommend it to anyone .

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"Car Dealership A++"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I live in London and bought my car from Synergy Cars without seeing it physically in person. When it was delivered is was more than what I expected… it’s drives beautiful the bodywork is amazing and standard of the car was A+ Want to say a big thanks you to the sales guys. I recommend Synergy Car Sales.

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"Great"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Great cars, well priced

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"Great service "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Great service, very happy with the car and everything. Highly recommend

"Proper good car dealership"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

We travelled a long way to purchase an Audi Q5, really happy with the car, service, no messing, no nonsense

"Excellent from start to finish "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Great value car dealership, friendly, great selection of cars. They don’t follow you around like most of the other places I visited.

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"Poor service "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Spent £29k and they had they nerve to say they don’t valet the car because I wasn’t buying a new car. Parts missing, key not working. Tyre losing pressure 5 minutes after collection. It wasn’t worth it at all. Could have at least cleaned the car

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Dealership Information

Synergy Car Centre is an Independent dealership that is based in Nottingham. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

Alternatively, if you’re a customer and you’ve had an experience at this dealership, please leave a review below.

We have a previous registered address for Synergy Car Centre of: Stadium Industrial Park, Long Eaton, Nottingham, Nottinghamshire, NG10 2DD. We have noticed that this dealership uses the same website and phone number as used for the previous trading address. If this is incorrect please email info@cardealerreviews.co.uk and share more information with us.

Manufacturers: Sells a variety of makes and models
Independent Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
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Servicing
Used Car Sales
Van Sales
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Ratings
56 reviews4 out of 5 stars — Rated Very Good
Excellent
38
Very Good
3
Average
3
Poor
2
Terrible
10

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  • Contact Information

    Address

    Synergy Car Centre
    Unit 1.2 Amber Business Centre Hill Top Road
    Alfreton
    Derbyshire
    DE55 4BR

    Get in touch

    01332 410064
    http://www.synergycarcentre.co.uk

    Opening times

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    If you're the business owner, you can update this page by getting in touch with us at info@cardealerreviews.co.uk

    Dealership Statistics

    75%
    Would recommend this dealer to family and friends
    3%
    Percent of reviews responded to by this dealer

    Additional Information About Synergy Car Centre

    Company Formed: XXXXXXXXXX
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    Dealer Group: XXXXXXXXXX
    Directors: XXXXXXXXXX
    FCA Ref: XXXXXXXXXX
    FCAStatus: XXXXXXXXXX
    Premises Type: XXXXXXXXXX
    Registered Name: XXXXXXXXXX
    VAT Number: XXXXXXXXXX


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