I had my car booked into a local MINI Garage today for a service but decided to cancel it and book it with Sytner MINI Chigwell (an hour away, and Dartford crossing charges) as they had a car I was potentially going to purchase, so thought I would "kill two birds with one stone". I have been liaising with John McKechnie, from initial contact he has been fantastic! Really professional, helpful and friendly! He arranged the service booking for me and also arranged for me to have a MINI Convertible for the courtesy car for 24hours (as I was looking to change back to convertible) so I could get the feel of it again! The courtesy car fuel level was on reserve and when I asked the service team, if they could put some fuel into the car they said they couldn't, as they do not have fuel cards and customers have to pay for their own fuel. I explained to them I have travelledl further out to view a car and understand that fuel needs to be replaced by the customers, as a MINI customer for over 15 years, but do they expect their customers to collect a courtesy car and then have to drive to a petrol garage and fuel up before they set off on their journey home? Again, the service girl said, yes as they do not have a fuel card to put petrol in the car! I decided to cancel my service booking and would re-book it into the local MINI Garage near me, in which then her Service Manager came to speak to me and just re-iterated the same thing! She then asked me if I was looking to buy a car from John and if that was the case she would see if John could put fuel in the car. Finally they came back and advised me a Manager has authorised fuel and if I would be happy to wait, they would go and put petrol in the car. By that time, it was too late, as I was not willing to wait any longer and what difference does it make if I was looking to buy a car or not?...So basically if I wasn't looking to buy their car, they wouldn't of put petrol in the courtesy car??? I cancelled my service and left the Dealership, after I explain to John the bad/poor customer service his service team had given me, a wasted journey and fuel/toll charges has resulted in him losing a sale! I cannot fault the Customer service John had given me, but the Service team needs to be re-trained on what good customer service is, which isn't handing out their courtesy cards with no petrol!!!!