Bmw sytner coventry has to be the worse dealership i have evr dealt with, being part of such a big group you would expect a certain level of customer service but no the after sales service is absolutely appalling. Seems like once theve sold a car there not intrested. 2 weeks after my purchase a ha d an issue and to get that booked in took me 6 phone calls after which it was finally booked in and then i get a call saying car is ready for me to collect so i drove feom leicester to coventry only to be told SORRY we made mistake tour car wont be ready for another 3 days so why make me drive all the way. Well after that issue was sorted i then had another problem with the car which i called and booked in them on the day before booking i called to confirm booking guess what my car is not bokes in since then am still trying to book it in its now been 10 days i even spoke to the service manager kristian coe who was not helpfull at all i spoke to nichola and rachel who again were not helfull i have been calling them for 10 days now to be told someone will call me back but guess what no one does and am still waiting. I would Not recommend this dealership to anyone please avoid buying from them.

Steve who I dealt with was a good man, he wasn't in any way pushy and was very informative and helpful. I was treated well throughout and the car is spot on, I was very impressed with how friendly and professional the service at Sytner BMW was.

Before the sale when I was getting the payment sorted and they were calling me everyday trying to get it finalised but once they had the payment the service at BMW Coventry dropped off considerably. I had a problem with the engine a month down the line and I took it back, they told me it was fine and gave the car back but the problem was still there, eventually they found the problem and I was without the car for a month (I did get a courtesy car). Every time I called they would just say the part was on the way and that was that, turns out it needed a whole new engine in the end so the communication as to what was going on was poor and it didn't feel like they cared really. If I had to say would I recommend them I would probably say no.