Before the sale when I was getting the payment sorted and they were calling me everyday trying to get it finalised but once they had the payment the service at BMW Coventry dropped off considerably. I had a problem with the engine a month down the line and I took it back, they told me it was fine and gave the car back but the problem was still there, eventually they found the problem and I was without the car for a month (I did get a courtesy car). Every time I called they would just say the part was on the way and that was that, turns out it needed a whole new engine in the end so the communication as to what was going on was poor and it didn't feel like they cared really. If I had to say would I recommend them I would probably say no.