AVOID AVOID AVOID I would give this dealership a 0 star rating if it were an option. Not only was Dave rude and difficult on the phone, but he then went on to sell me a dodgy car, covered by his dodgy warranty friends! I'd been in it for 10 minutes when the general warning light came on, and then a further half an hour when the check engine light came as the engine went into "Limp mode". The warning lights had obviously been cleared from the car's computer system before selling it to me, otherwise they would haven't still been on when I started the car. I can't categorically point any fingers, but I'm not a great believer in coincidences personally. Other red flags which followed were: The vehicle hadn't been serviced for over 20,000 miles, the engine oil was critically low (which incidentally contributed towards the main fault according to the mechanic that I had taken it to), the air filter and several sensors needed replacing. The DPF was blocked with thick soot and residue, due to its lack of servicing. Even the basics weren't looked after, it was filthy inside and out and the tyres were down to 25psi, Needless to say, none of the above information was disclosed to me and "Dodgy Dave" even tried to convince me that it passed its MOT with flying colours. Fortunately, I had searched the MOT information prior to even contacting him, so was already aware of the advisories that came with it and he begrudgingly dropped the price for me; which he then added back on with magical delivery fees, AFTER I had paid my deposit. I was assured on the phone that the car was covered by 3 months warranty, so my concerns around having the car delivered without me being able to properly look at it were alleviated enough for me to go through with the potentially risky purchase. In a COVID world, where you can't even test drive a car, this would have to do. This is where it gets fun... When I called the warranty (who's name I won't mention YET), they disclosed that they know Dave really well, which worried me. Then it turned out that my policy wasn't "quite ready yet" and they would have it activated within the next hour, with the documentation emailed over (which was like getting blood out of a stone, and surprise surprise, that email never arrived). They clearly have an "understanding" with their good pal Dave around activating policies at their own discretion. Now, this is an ongoing claim so I won't go into any more details around the warranty, but long story short, they are doing everything they can to not cover the costs, even after explicitly telling me on the phone that they would cover it if I got it to a garage. Yes I have a recording of this conversation and will be passing it on to my solicitors. I know that the warranty company have been in communications with Dave, and funnily enough, I haven't heard a peep from him. What a surprise. These kinds of business practices are appalling enough in normal times but we're in the middle of a pandemic, where hundreds of thousands of people have lost their jobs and are struggling to get by. I do not wish to turn this into a sob story, but I myself was made redundant due to COVID and subsequently lost my house. Shame on you.
Purchased a 1989 Defender from T and T this week and I cannot fault the service I received at all. The car was exactly as advertised, and I was given all the time in the world to look over it and take it out for a test drive. The staff were friendly and helpful throughout and provide plenty of information about the car. There was absolutely no pressure to buy, in complete contrast to every other time I've brought a car, everything felt very relaxed and I was allowed to take my time. I had a some issues with the bank but the staff were more than understanding and we sorted it all out without fuss. The car itself is absolutely solid, and like I said was exactly as advertised, the garage had put 40+ pictures of the car online, showing every angle you could think of so it's not at all difficult to see what you are going to get. The staff took the time to show me around the car and make sure I was happy with how everything worked. After having the car there was very minor problem with the passenger door lock (typical Defender issues on a 30 year old car!). I got in touch with the garage and within an hour or so I was invited back to have it repaired. Took it over today and it was all sorted very quickly, and without charge, the guy even showed me how to fix it in case it happens again, you don't get that service at other used car dealers! I would certainly recommend buying from this company. It is without any doubt the best car buying experience I have ever had and I cannot fault them at all.
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Stephen Mackenzie in response to Fantastic dealer
Is this you Dave?
A very good buying experience, Dave at T&T motors was happy to show and take me for a test drive, no pushy Sales tactics, I purchased the Range Rover and very happy with it indeed, many thanks
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Apparently the cost of a vehicle makes the difference between whether you buy one from this company that’s made of metal or rust and cable ties. It doesn’t matter whether your disabled and unable to get around to this unscrupulous dealer but when the exhaust and petrol tank are held together by rust and pieces of plastic having a Fred Flintstone car for a disabled family member is acceptable unless your spending fifteen grand then maybe but decidedly unlikely they may listen but I doubt it. Check the MOT you got a couple of days before with ADVISORIES was the cry!Believe me you will be crying seemingly if your 200miles away and the car doesn’t start the next day with the exhaust and petrol tank trailing against the road with your disabled Father in the back this is ok. Libya and Iraq had it easy try reasoning with the Coronovirus see how far you get and you may be close to the mark. STAY AWAY FROM THIS PLACE NO MORALS SCRUPLES OR SOUL unless its the soles of your feet to push the car you want to move.
Reviewer has confirmed their email address
T & T Motors is an Independent dealership that is based in Wakefield. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.
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Manufacturers: Sells a variety of makes and models
Independent Dealership
T & T Motors
Low Moor House Moor Knoll Lane
Wakefield
WF3 2DT
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