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13 reviews from our car dealer reviews community
Leave a review for T Wall Ford
Leave a review

13 reviews from our car dealer reviews community

Leave a review for T Wall Ford
Leave a review
"Service completed no issues "
3.4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Just had my service completed on my car no issues. I booked it in last week the guy on the phone Ian, I thought was a bit curt in his phone manner. Dropped off at reception yesterday I was in a rush got there at 7:50 was told by the young girl on service reception who was texting at the time. (You will have to wait we don’t open till 8:00). Down went her head back to texting. I left the key with her.

"Unreliable"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I rang for advice re: air conditioning problem ( car under warranty) but no reply at service department. I was informed that someone would ring me back, which of course they did not. The following day I visited T. Wall but despite the huge site I was unable to find a parking space. All in all a complete waste of time.

"Recommended problem not fixed"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Dealers are stealers, Gave wrong advice on the most expensive part, not fixed ontop of that a whole day wasted waiting just for a diagnostic after a two week wait to get it only to be told what I expected from the cars display. Money not well spent and their adblue seems to be really expensive. Pump price adblue is £1.79 these stealers charge you £22.32 for a litre. Won't use again

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"Vauxhall crossland "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

So happy with my purchase of my car really good experience from looking to buying then collection car was spotless Craig was brilliant did tax and log book will definitely use this garage again and recommend to family and friends thank you so much

"Excellent service "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I have always brought my cars from Twall in kingswinford. Customer service is above and beyond any expectation. I wouldnt purchase a car from anywhere else. If you have any issues then they will get you booked in to resolve. Highly recommended company. Exceptional customer service.

"Shocking customer service."
1.6 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

After our vehicle being in at T Wall's for a minor fix I was sent a questionnaire by Ford UK, I filled this in with 100% honesty and gave a true recollection of our experience when visiting, which was shocking to say the least. Ford sales team were great, workshop team job done ... so OK, front of house / reception staff .... WOW !!!! manners non existent and no people skills what so ever and that is being polite !!! Couple of months later another issue arose with our vehicle so on trying to book it in I received an email from the so called 'Service Manager' Roy Hill with this message ...... .... 'I do not agree with the points you raised and with the limited resources we have due to the current lockdown measures I’m concerned we would not you’re your expectations again. For this reason I will not be accepting your vehicle into our workshop.' .... His words !!!, so rather than addressing an issue they clearly have he decides to bury his head in the sand and push the issue aside. This was not how the company was portrayed to us in our initial visit at all. We are now using Bristol Street Ford and have outstanding service from all departments there. My suggestion to Ford UK and Roy Hill was a mystery customer that would certainly shine a light on the situation.

"Terrible!"
1.6 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I purchased my car from them and when I took it in for a warranty repair, they somehow poked a hole in the dash. The car also had filthy oily fingerprints over the bonnet. The staff were belligerent and dismissive when I suggested they had damaged the car and insisted it wasn't them and that it was their other dealer they had taken the car to for the work. Like I care. In short, they refused all responsibility and fobbed me off. I'll not be using them ever again for anything. The service manager was belligerent and unwilling to listen. He denied all responsibility even before I finished talking. Informed me it wasn't their fault and that they were doing me a favour?? Disgusting. Rude. Worthless. My car is now devalued. Thanks a lot TWall.

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"Amazing service, Can't recommend enough!"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I bought my car from T WALL late this summer. I had amazing service from the get go, really helpful staff. Asked for the car to have some part replaced before I took it away and T Wall fixed it all for me. They have been really helpful in checking in on how the car is doing and have been extremely helpful in answering any questions I have had since regarding car parts and warranty. I can't recommend this company enough, they are an amazing family run business who go to lengths for their customers that most larger companies would never go.

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+0 Found this review helpful
"Shockingly bad"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Took the car here for a service and M.O.T and got my car back damaged with a broken boot they are not willing to pay for it was broken at their garage why should I fork out to get it fixed disgusting can't even speak to a manager above the service manager I have tried emailing but no reply

Mr James Bytheway in response to Shockingly bad

I had a similar experience when the took my car in for a warranty repair and they somehow poked a hole in the dash. The car also had filthy oily fingerprints over the bonnet. The staff were belligerent and dismissive when I suggested they had damaged the car and insisted it wasn't them and that it was their other dealer they had taken the car to for the work. Like I care. In short, they refused all responsibility and fobbed me off.

What is a verified review?
Reviewer has successfully provided either proof of ID or proof of purchase
Learn More
"Slow repairs but good manager"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

T Wall Garages were okay... quite average. The car has had engine problems and it has taken them almost a month to fix it but now that its done the car has been okay up to now. The manager was really helpful and gave me extended warranty on the car so I would recommend them based on that.

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Dealership Information

T Wall Ford is an Independent dealership that is based in Kingswinford. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

Alternatively, if you’re a customer and you’ve had an experience at this dealership, please leave a review below.

Manufacturers: Sells a variety of makes and models
Independent Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
13 reviews3 out of 5 stars — Rated Average
Excellent
5
Very Good
2
Average
0
Poor
2
Terrible
4

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  • Contact Information

    Address

    T Wall Ford
    High Street
    Kingswinford
    West Midlands
    DY6 8XB

    Get in touch

    01384 288333
    https://www.twallford.co.uk/

    Opening times
    Mon 08:30 - 19:00
    Tue 08:30 - 19:00
    Wed 08:30 - 19:00
    Thu 08:30 - 19:00
    Fri 08:30 - 19:00
    Sat 09:00 - 17:-00
    Sun 10:30 - 16:00

    Dealership Statistics

    46%
    Would recommend this dealer to family and friends
    0%
    Percent of reviews responded to by this dealer

    Additional Information About T Wall Ford

    Company Formed: XXXXXXXXXX
    Company Registration: XXXXXXXXXX
    Dealer Group: XXXXXXXXXX
    Directors: XXXXXXXXXX
    FCA Ref: XXXXXXXXXX
    FCAStatus: XXXXXXXXXX
    Premises Type: XXXXXXXXXX
    Registered Name: XXXXXXXXXX
    VAT Number: XXXXXXXXXX


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