Timothy H Beer from Taylors Pitstop in response to Avoid !!!

We feel the correct information should vbe published on here regarding this customers complaint . The vehicle was purchased from us as stated , a few days after the delivery the vehicle engine developed a noise . The customer was in Redhill and declined the offer of bringing the vehicle back to Taylor-Pitstop, so we could diagnose and repair the fault . due to the fact he would have to drive 8 miles to us from Redhill . We suggested that to get the issue diagnosed quickly he take the vehicle to a Bosch service centre in Redhill closer to him , we advised the customer to get the issue looked at and ask the Bosch service centre to call us with the costs of the repair , so we could get authorisation to carry on . The customer when advised of the problem by the inspecting Bosch garage then chose to ignore this advise , and told the Bosch garage to carry out the repair, Taylors-Pitstop will pay for it , its under warranty . However the cost from the Bosch garage was well in excess of what we as a dealer could mend it for , So we paid the customer the cost of the repair at our labour rate etc plus parts . Had the customer done what we asked him and returned the vehicle to us as required instead of self authorising the repair as he did , we could have avoided all this and an unnecessary negative review . We accept the customer had a small drive belt issue and we are always here to help . .

Timothy H Beer from Taylors Pitstop in response to The car was not fit for sale

The vehicle was sold prior to our extensive 76 point check , and the report never once mentioned it was not fit for sale . Interestingly when we asked the customer for a copy of the report , they declined to send us a copy , We would agree that the 'air conditioning ' temperature was not up to the level we would accept , however after the gas was replaced and the unit serviced it was very cold. .We realise we sometimes we do not meet everyones high standards and on this one occasion we should have completed our 76 point check and service before the vehicle was inspected . The good news is that it was sold to a lovely couple who are delighted with it , so a happy ending .

T H Beer from Taylors Pitstop in response to Gutted Buyer

Thank you for your reply . We are not sure what the reason is for this (gutted buyer) poor review. We take considerable care in all our dealings and our customer care service is highly rated . If there is an issue that has not been resolved , we are happy to hear from you.