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I purchased a Nissan Juke off Taylors Pitstop in May and the very next day the clutch decided to pack up on me miles from my home. Eventually the AA took the car back to Horley who then apparently repaired the said clutch. 20 days later, again miles from my home, the clutch burnt out and once again the AA returned the car to Horley for repair. However this time Pitstop refused to repair the vehicle claiming the burnt out clutch was caused by the driver i.e. myself. Obviously, I was not too pleased with this response, as I have been driving all sorts of vehicles for over 50 years and never had a clutch burn out on me. Upon further investigation it transpired that on the first clutch repair, the Company had not replaced the fly wheel which is recommended, so I did have a case for them to answer under the warranty or to reject the car. And was advised to take legal action by the Solicitors. The Company then told me they wanted £925.00 to fix the car plus they decided they were going to charge me storage of £30 per day plus vat. I wanted the situation resolved so I offered to sell them back the vehicle at a greatly reduced price which they agreed to, they then sold the car within a week for £2100 more. Obviously due to all the above I could not possibly recommend purchasing a car off this Company.
Reviewer has confirmed their email address
I bought my VW Polo in August. So far, I have only had a minor issue with this car and it was sorted. Paul and Stewart have been very helpful. Thank you very much.
We have been with Taylor’s Pitstop Garage since 2010 and have always received excellent customer service. However it is a pleasure to find that Stewart is back managing the Service desk. Stewart is always professional, patient, informative and welcoming. He is a credit to Taylor’s Pitstop. In fact we would go as far as to say that from the sales staff to the garage staff Taylor’s Pitstop ticks all the boxes.
If you're looking for a new or used car, I would recommend that you look no further than Taylor Pitstop in Crawley. I was dealing with Marcus who was very experienced and helpful. Nothing was too much trouble. Very friendly and helpful staff. Happy workplace means happy customers. And I couldn't be happier with my purchase. Thank you all at Taylor Pitstop
I got a mini countryman, within three days the steering whell got jammed, when I called, they said its a normal issue, it will correct itself, keep driving. then the timing chain broke, then the break started giving noise. the vehicle basically ran for less than 1000 miles. when returned they slashed the price for buying it back. reducing almost 4000 pounds. Warning you not to go here, they are even reluctant to pick my phone calls now. I hope they lose more money somewhere else or even shut the business down instead of scamming innocent people.
Reviewer has confirmed their email address
I went to look at a certain car and decided eventually in another totally different one! The salesman Joe was the best I’ve ever encountered ( and I’ve seen a few over the years!) I would recommend him and Taylor’s 100%
Reviewer has confirmed their email address
Interested in taking your money and then nothing else, worthless warranties and don`t be fooled by their Gap insurance offer, 3 x more expensive than you can buy yourself on line. Bought car for £8000 , add horrible engine noise that got worse during first 10 days, they did agree for me to take to a Bosch service center due to where i lived, Bosch center replace faulty bearing , only came to £248 , Pitstop said warranty will only pay £114 and as a help they will pay £30 , leaving me to pay £98. Pitstop comment : wew would not have fitted an original Ford part , therefore it would have been cheaper if we done the repair ! REALLY !
Reviewer has confirmed their email address
Timothy H Beer from Taylors Pitstop in response to Avoid !!!
We feel the correct information should vbe published on here regarding this customers complaint . The vehicle was purchased from us as stated , a few days after the delivery the vehicle engine developed a noise . The customer was in Redhill and declined the offer of bringing the vehicle back to Taylor-Pitstop, so we could diagnose and repair the fault . due to the fact he would have to drive 8 miles to us from Redhill . We suggested that to get the issue diagnosed quickly he take the vehicle to a Bosch service centre in Redhill closer to him , we advised the customer to get the issue looked at and ask the Bosch service centre to call us with the costs of the repair , so we could get authorisation to carry on . The customer when advised of the problem by the inspecting Bosch garage then chose to ignore this advise , and told the Bosch garage to carry out the repair, Taylors-Pitstop will pay for it , its under warranty . However the cost from the Bosch garage was well in excess of what we as a dealer could mend it for , So we paid the customer the cost of the repair at our labour rate etc plus parts . Had the customer done what we asked him and returned the vehicle to us as required instead of self authorising the repair as he did , we could have avoided all this and an unnecessary negative review . We accept the customer had a small drive belt issue and we are always here to help . .
Pradeep Ramasunder in response to Avoid !!!
I agree. they said the same to me. to take to bosch repair for my timing chain issue. but would only pay 250 for the repair. not to forget, the car was only within 1 and half month since I got it. they only decorate the car to look nice, inside is all crap pieces they sell. NOT RECOMMENDED at all.
From the beginning to the end of this deal Joe was absolutely brilliant. Everything was explained in full to me as we went along - if I did not understand anything Joe was always available to explain it again.. From the viewing of the car to the pick up of the car was exceptionally easy. There was even a beautiful bouquet of flowers waiting for me when I collected the car - nice touch. Thank you Joe for a first class service. Would definitely use Pitstop again.
Reviewer has confirmed their email address
I nearly bought a blue mini cooper SD convertible ,from Taylor pitstop ,but had the sence toget the AA to firstly inspect the vehicle, there report started with A red cross with the words this car is not fit for Sale.withthis in mind I canx and requested my deposit back,they refused Nov 2019 Colin sharpe
Timothy H Beer from Taylors Pitstop in response to The car was not fit for sale
The vehicle was sold prior to our extensive 76 point check , and the report never once mentioned it was not fit for sale . Interestingly when we asked the customer for a copy of the report , they declined to send us a copy , We would agree that the 'air conditioning ' temperature was not up to the level we would accept , however after the gas was replaced and the unit serviced it was very cold. .We realise we sometimes we do not meet everyones high standards and on this one occasion we should have completed our 76 point check and service before the vehicle was inspected . The good news is that it was sold to a lovely couple who are delighted with it , so a happy ending .
My BMW was showing several warning lights so needed to be diagnosed and fixed ASAP. Excellent customer service and a very quick repair service. Cost a bit of money but needed to be done. Thank you Nigel & Stuart you looked after me and I appreciate it.
Reviewer has confirmed their email address
Taylors Pitstop are one of the largest independent car sales specialists in Surrey and West Sussex. We are a family owned business that has been established for more than 24 years. Our aim is to continue growth through repeat custom, helping our customers choose the right vehicle at the right price, as well as offering the correct maintenance options enhancing your future part exchange price and ensuring you get the best quality and customer service.
We are based on the busy Balcombe Road on the border between Surrey and West Sussex, close to Gatwick Airport and the M23 and M25 motorways, We always have over 100 cars in stock providing a wide variety of cars for sale, ranging from small family hatchbacks to high performance BMW M Sport models. All our cars for sale have undergone our pre-sales 76-point check inspection which has been carried out by our own fully trained vehicle Technicians. Each car has had an HPI check carried out upon it ensuring that there is no outstanding finance on it or that the vehicle has not been subject to serious accident damage in the past. In addition, all car mileages are checked by Experian Vehicle Mileage Check, to ensure your peace of mind regarding their current mileages.
Added to the fact that we sell high quality cars, Taylors Pitstop also provide a full Servicing, MOT and repair workshop. Our fully trained Technicians can carry out repairs ranging from minor component replacement to full engine and gearbox exchanges. We also provide a full diagnostic checking service should your vehicle develop a problem. We are fully authorised by the Financial Conduct Authority to recommend Finance options to assist in your purchase and our fully trained staff will ensure you are offered the most suitable finance relating to your circumstances. In addition, we provide Extended Warranty products, Vehicle GAP Insurance and FREE AA breakdown cover.
Deals in: 4x4s, Cars
Manufacturers: Sells a variety of makes and models
Independent Dealership
founded in 1990
Taylors Pitstop
Balcombe Road
Horley
West Sussex
RH6 9SP
| Mon | 8am - 6pm |
| Tue | 8am - 6pm |
| Wed | 8am - 6pm |
| Thu | 8am - 6pm |
| Fri | 8am - 6pm |
| Sat | 8am - 6pm |
| Sun | 10am - 4pm |
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