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4 reviews from our car dealer reviews community
Leave a review for Telfords Citroen Carlisle
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4 reviews from our car dealer reviews community

Leave a review for Telfords Citroen Carlisle
Leave a review
"Horrible!!!"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I have had the same problems with the dealership for the past two years. Got a van from them back in jan 2022. Within the first 6 months the car broke down with so much problems tried contacting them so many times to speak to the manager and also sent an email to him in october 2022 with zero response and help!! Took it to a local dealer as i am from glasgow twice had to pay an amount of money just so the problems can reoccur a few months later. Took it to the dealership to get it fixed had to drive all the way down there paid an amount again then again the problems came back. Called so many times to complain all they have to say for themselves is its out of warranty we cant do anything and the manager chuckling when told my problems with the car. Avoid this dealership at all costs. They are a joke!!

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+0 Found this review helpful
"Bloody Awful "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Had the unfortunate experience of having some warning lights come on mid journey between Southampton and Glasgow, that's ok I'll stop at Telfords just off the M6 when they open at 8:30. Went into the service department, explained my situation, I was mid journey, car was under warranty and could you possibly help me? The answer from the service department was NO fully booked, cars under warranty, still NO we' re too busy. A salesman walked passed laughed and said 'don't worry if you breakdown completely your under warranty ha ha' No empathy with a customer. I did breakdown not long after, RAC to 5 mins to diagnose, 45 mins to fix and get me on my way, that's what you would expect from a main dealer. A huge thanks to the RAC. I would NEVER even think of dealing with this lot ever again. As an employer myself I would have the two service advisers on a written warning for there attitude that morning and I certainly would have a word of advice for the salesman. Bloody Awful

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+1 Found this review helpful

Kanan in response to Bloody Awful

I have had the same problems with the dealership for the past two years. Got a van from them back in jan 2022. Within the first 6 months the car broke down with so much problems tried contacting them so many times to speak to the manager and also sent an email to him in october 2022 with zero response and help!! Took it to a local dealer as i am from glasgow twice had to pay an amount of money just so the problems can reoccur a few months later. Took it to the dealership to get it fixed had to drive all the way down there paid an amount again then again the problems came back. Called so many times to complain all they have to say for themselves is its out of warranty we cant do anything. Avoid this dealership at all costs I totally agree with you. They are a joke!!

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"Poor service from service department "
1.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

The service manager , I had worse experience on the phone with him , the way he talk , no respect at all , r u sure he deserve that job ?

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+4 Found this review helpful
"Very bad service"
1.4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I have experienced terrible service there, inexperienced salesmen who are just focused on a sale. Lots of empty promises. Avoid!

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+4 Found this review helpful
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Dealership Information

Telfords Citroen Carlisle is an Franchise dealership that is based in Carlisle. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

Alternatively, if you’re a customer and you’ve had an experience at this dealership, please leave a review below.

Manufacturers: Sells a variety of makes and models
Franchise Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
4 reviews1.3 out of 5 stars — Rated Terrible
Excellent
0
Very Good
0
Average
0
Poor
2
Terrible
2

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  • Contact Information

    Address

    Telfords Citroen Carlisle
    Kingstown Industrial Estate Grearshill Road
    Carlisle
    Cumbria
    CA3 0ET

    Get in touch

    01228 545486
    https://dealer.citroen.co.uk/carlisle

    Opening times

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    Dealership Statistics

    25%
    Would recommend this dealer to family and friends
    0%
    Percent of reviews responded to by this dealer

    Additional Information About Telfords Citroen Carlisle

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