Antonio B, May 2025
"Cowboys stay away from these criminals."
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
What a bunch of cowboys you are ?? My daughter has recently in the past 4 weeks bought a Mini Cooper D from you in good faith and with the promises of good aftermarket service from yourselves??
Yesterday the car suffered a catasrophic failure on the front suspension, the spring has completely failed resulting in the car being completely unable to move and unfit for purpose.
She has contacted you and your response was, well this is a seviceable part and we are not responsible for the repair, even though this vehicle is under warranty.
This car would have been sold with 12 MONTH MOT , so this MOT is probably invalid, as who ever checked this car prior to the sale, would and should have noticed if indeed this was a serviceable part? this component was about to fail??
This could have happened on a Motorway with fatal consequences not only for my daughter but most likely my granddaugter also.
In all of my years driving i have never known a shock absorber spring to fail or any of my friends have either.
You ought to be ashamed of yourselves for selling a vehicle in such a dangerous state that this failure could of killed and also not taking responsibility for the care and repair.
As i have mentioned this vehicle was bought with piece of mind with a warranty that if something was to fail it would be repaired by your prefered garage.
Well obviously this is just all a crock of shit.
How you sleep at night is beyond me, this will not be the only forum i write on. I will slander your buisiness until you realise that what you have done borders on criminal.
Photo 1 in review by tony buggea
Photo 2 in review by tony buggea
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Dilit S, January 2024
"A happy customer "
4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
My BMW X1 purchase from The Car Arena has been nothing short of fantastic. The car is in perfect condition, and I enjoy every drive. the Mrs has taken a liking to it as well, making it a household favourite.
The customer service at The Car Arena, particularly from the helpful and friendly team, was beyond expectations. They were upfront and transparent with the history and information of the car, I couldn't find a single thing to complain about. Overall, I'm genuinely happy with my purchase and the excellent service provided by The Car Arena.
If there was any feedback to give, the only thing I would say is many a few more trade plates wouldn't go a miss, this way multiple people can test drive at the same time. 😊👍
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Azaan H, January 2024
"High level of customer service. "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
These guys definitely deserve 5 stars. They went above and beyond. Rob was the main man and he is an absolute asset to the Car Arena, he was great at what he did and provided us with such great customer service.
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Aiden M, January 2024
"What a good choice "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Really happy with the new Mercedes CLA! Smashing choice from me there! Drives brilliantly, feels like its fresh out of the factory. I was really pleased with the customer care, nothing was too much trouble! What a great place to get a new car from!
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Mr J, January 2024
"Overall, highly impressed! "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
We recently purchased a Mercedes A Class from The Car Arena for our granddaughter, and overall, the experience has been positive. The vehicle has been running smoothly since the purchase, and any initial issues we encountered were promptly addressed and resolved by the dealership.
The customer service at The Car Arena was noteworthy, with helpful and friendly staff who answered all our questions. Robbie, the representative we dealt with, was particularly commendable in ensuring a seamless and satisfactory transaction.
In conclusion, our experience with The Car Arena was excellent, earning them a solid 5 out of 5. We appreciate the dealership's commitment to addressing concerns promptly and their overall helpful and friendly approach.
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