I had the car within 4 hours. I made an appointment to view it, and I was really pleased when I saw it. It was exactly as described and pictured. I knew it was the one for me. Four hours later, I was driving it home. Everything was done quickly yet efficiently, making it a really smooth, easy, and enjoyable process. The car wasn’t perfectly valeted, but I can’t fault them for this as I didn’t expect a deep clean since I was taking the car home the same day. It was still lovely and clean. Anything I needed was sorted promptly. The only feedback I have is about the communication between departments. After I was home and had purchased the car, someone called me asking if I was still looking for a car. This has happened a few times, so I feel there is a lack of communication or system updates, which could be easily improved. That being said the actual customer service was super quick so thank you.

I have had a Ford in the past, and after having a Golf for a while, which was fine, I found it just didn't feel as reliable as a Ford does. I went down to The Trade Centre after finding a Ford Mondeo I liked the look of. I have to say, I have never seen a car dealership inside a warehouse before and it was fantastic. All the staff were great. Every member of staff I spoke to was knowledgeable. Not one of them was pushy or rushing to make a sale. I do feel sorry for them having to walk around with me to find the car. Their legs must kill after working all day, haha! Honestly, spot-on service and a top team of people. The car itself, I absolutely love. I use it every weekday to go to and from work, and for errands at the weekend. When I first drove it away, a small issue came up with the brakes which caused several warning lights to appear on the dashboard. I brought it back, and the staff immediately took care of it. They already had the part in stock, asked me to wait twenty minutes, and sorted everything out on the spot. Since then, the car has been perfect and I have had no issues at all. It is an amazing car and I will always recommend a Ford. I would also highly recommend The Trade Centre for their excellent customer service and support.

Everything is going well with my car. The team were really good, very friendly and accommodating, and they provided great customer service. The car was valeted and prepared for me before I left. I did feel the price was a bit high for the vehicle, but the team did everything I asked for, so I understand. Overall, I am enjoying my new car.

First time using Trade centre, they are a big dealership so thought I'd give it a go. I was really pleased with the service, there was a little bit of a delay but nothing that was of concern or to complain about. It was a really simple process, there was no hassle while purchasing. Everyone was very helpful and took time to keep us informed. Very happy with the car we drove away in. Thank you

5 because of the efficiency and speed of the sale and also the calm and professional atmosphere in which the car was sold by the representative

5

Service was brilliant and the car is driving fine since purchase

4

This was our first time buying from The Trade Centre and found the whole process quick and efficient, the staff were so helpful and we couldn't fault them. We've already recommended them to our friends, and if we need another vehicle in the future we would look to go back again. The vehicle is great as well, we love it.

5