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28 reviews from our car dealer reviews community
Leave a review for Preston Audi
Leave a review

28 reviews from our car dealer reviews community

Leave a review for Preston Audi
Leave a review
"Great service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Great service from Audi Preston. Ifan could not have been more parltient and helpful through the whole process. Gemma was always very helpful with the finance aspects. Recommended. Phil

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Sharon from Preston Audi in response to Great service

Good Afternoon Philip, Thank you for your review. Your comments for Ifan and Gemma have been cascaded to them and we are delighted to receive your feedback. Your detailed customer experience at Preston Audi will assist others who are considering using our dealership. Thank you for your custom. We look forward to welcoming you back to the dealership in the future. Sharon - Swansway Motor Group.

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"Phenomenal customer service "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Paul Rawlinson at Preston Audi delivered phenomenal customer service, he went above and beyond to help me when I was looking to purchase a new car. The things that stood out particularly strong, was his efforts to always get back to me when he said he would, he provided me with all the information I needed about the car upfront without any prompt, and he went into fine detail about every aspect with me. He explained the car details, the finance deal, and the price without using jargon so I understood exactly what I was agreeing to. The car is amazing, I love it to bits. Thank you so much for providing a first class service, that I haven't received anywhere else in the past. A highly rated five star review from Catherine Boyle, purchased an Audi Q2 in June from Preston Audi.

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Jaime Rodgers from Preston Audi in response to Phenomenal customer service

Good afternoon Catherine, Thank you for your 5 Star Review. We are absolutely delighted to hear that the customer journey you had with Paul was phenomenal. We know that purchasing a vehicle can be quite a daunting experience and we are so pleased that this was not the case for yourself, that Paul was informative in every aspect of your journey and that you have fallen in love with your Audi Q2. May we also take this opportunity of thanking you for your custom and we look forward to welcoming you back in the future. Jaime - Swansway Motor Group

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"Extremely good after care"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

This is the place to visit if your looking for a reliable and trustworthy dealership to purchase an Audi from. When I first bought the car I noticed a small scratch on it but when I brought this to their attention they provided me with a courtesy car whilst they got this sorted, which I thought was really good of them. They took ownership of the problem very quickly and I know if I return to them in the future they will look after me. An outstanding service and I would not think twice about coming back here again when I need to upgrade my car.

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Jaime Rodgers from Preston Audi in response to Extremely good after care

Good Afternoon Julie, Thank you for your 5 Star Review. We are delighted to hear that the after care you received was dealt with promptly and with outstanding service. Please may take this opportunity of thanking your for you custom and we look forward to welcoming you back in the future. Jaime - Swansway Motor Group

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"The place to visit for Audi Buyers "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

This was a return visit to Preston Audi, I previously bought an Audi TT from them and part exchanged this from my Audi Q5. Ifan was very professional, friendly and went out of his way to help with any questions or queries, he was an all round lovely gentlemen. He understood every question that I asked and answered them with a warm smile and great information. I am over the moon with my new car, it is absolutely gorgeous and drives beautifully. If your looking to purchase and Audi this is the place to visit.

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Jaime Rodgers from Preston Audi in response to The place to visit for Audi Buyers

Good Afternoon Patricia, Thank you for your 5 Star Review and your return visit to us. We are so pleased to hear that Ifan was friendly and professional and was able to answer all your questions informatively and with a warm smile. We hope you continue to enjoy your new Audi Q5. May we also take this opportunity to thank you again for your custom and we look forward to welcoming you back in the future. Jaime - Swansway Motor Group

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"A solid 5 stars "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I'm pleased to report that everything is functioning smoothly with the car, and I have no complaints. The driving experience has been enjoyable, and I've been able to adapt to it quite well. The customer service I received was not only helpful but also friendly and very supportive, making me feel well taken care of. All in all, I had a very positive experience, and I would rate it a solid 5 stars.

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Jaime Rodgers from Preston Audi in response to A solid 5 stars

Good afternoon Paula, Thank you for your 5 Star Review. We are delighted to hear that you are enjoying your new vehicle and that your customer journey with the team was a friendly, supportive and positive experience. Please may we also take this opportunity of thanking you for your custom and we look forward to welcoming you back in the future. Jaime - Swansway Motor Group

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"Nothing but perfect "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

In the process of finding the right car, I visited several showrooms and I wasn't best impressed, my perception took a positive turn when I visited the Preston Audi dealership. I am genuinely grateful for the decision, as the representative, Peter, was an absolute pleasure to deal with. He was courteous, respectful, and refreshingly non-pushy. Despite the initial setback of the test-driven car being sold moments before, Peter's efforts led to the discovery of a different vehicle that perfectly matched my requirements. I am thrilled to share that my experience with the car has been nothing short of amazing. The driving experience is exceptional, and I find genuine enjoyment in every journey I undertake. While purchasing the car, Peter was not only polite but also incredibly helpful and friendly, which significantly contributed to our positive experience. Without a doubt, this experience merits a solid rating of 5. The overall process was incredibly smooth, thanks to the easy transition facilitated by the dealership.

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Sharon from Preston Audi in response to Nothing but perfect

Good morning Jane, Thank you for your 5 star review. We are delighted to hear that you had an incredible, stress free and an amazing experience with Peter at Preston Audi. We hope you thoroughly enjoy your new vehicle. Thank you so much for your business and we look forward to welcoming you back in the future. Sharon - Swansway Motor Group

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"Would not consider another dealer "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

The Audi Q2 that I bought from here is an absolutely beauty, I love it to bits. Our sales advisor Ifan is the perfect example of an amazing salesman, he is so easy to get on with, the most helpful person I have ever dealt with when purchasing a car. I would not consider going to another dealer after the outstanding service that Preston Audi delivered, already recommended these to a few people I know also.

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Sharon from Preston Audi in response to Would not consider another dealer

Good Afternoon, Thank you for your 5 star review. We are delighted you found Ifan amazing and helpful. We are thrilled you are enjoying your Audi Q2. Thank you so much for your business and we look forward to welcoming you back in the future. Sharon - Swansway Motor Group

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"Top marks!"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Our Audi is great, we are more than happy with it! it is a lovely comfortable drive. Paul was fantastic to deal with, so polite and professional. He was great and very patient with us. Would come back to Preston Audi when we require an upgrade without hesitation.

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Jaime Rodgers from Preston Audi in response to Top marks!

Good afternoon Zoe, Thank you for your 5 Star Review. Having read your review we are pleased to hear that you are enjoying your new Audi and that Paul was polite, professional and patient during your journey with us. May we take this opportunity to thank you for your custom and we very much look forward to welcoming you back in the future. Jaime - Swansway Motor Group

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"Absolutely Thrilled!"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

After our Volvo V40 was unfortunately written off, we were given a courtesy car - an Audi A3, and we were smitten with it! Although we were initially considering another Volvo, we decided to explore the Audi A3s, and we ended up choosing a sleek silver one. I'm incredibly pleased with how things turned out. We wouldn't have ever considered an A3 or even an Audi had we not had the pleasure of driving one as a courtesy. From the person we met initially to the lady who handled everything, the experience was fantastic. Without a doubt, is it 5/5 for me!

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Jaime Rodgers from Preston Audi in response to Absolutely Thrilled!

Good afternoon Andrew. Thank you so much for your 5 Star Review. We are delighted to hear that you chose to go with the Audi A3 and that you are enjoying your new vehicle, We are also extremely pleased to hear that your overall customer journey with us was fantastic. Please may we take this opportunity of thanking you for your custom and we look forward to welcoming you back in the future. Jaime - Swansway Motor Group

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"Audi Q3 Purchase "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

The Audi Q3 is running great, we are happy and Susan is loving her car! Best impressed with Ifans professionalism and excellent customer service. Absolutely 5 stars!

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Jaime Rodgers from Preston Audi in response to Audi Q3 Purchase

Good morning Mrs D, Thank you for your 5 Star Review. We are delighted to hear that your new Audi Q3 is running great and that Ifan offered you a professional and excellent customer journey. We would like to thank you for your custom and look forward to welcoming you back in the future. Jaime - Swansway Motor Group

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Dealership Information

Preston Audi is part of the family owned and run Swansway Motor Group and provides outstanding levels of service when you purchase one of our New or Approved Used Audi models. All vehicles come with the warranty and Approved Used benefits you would come to expect with purchasing from a franchise dealership, so you can be assured that you are in safe hands! We also offer flexible finance options, warranty, servicing and repair so your journey with us doesn't need to end after we have handed over the keys to your next New or Approved Used Audi!

Deals in: 4x4s, Cars
Manufacturers: Audi
Franchise Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
28 reviews4.5 out of 5 stars — Rated Very Good
Excellent
24
Very Good
0
Average
1
Poor
0
Terrible
3

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    Contact Information

    Address

    Preston Audi
    Riversway Motor Park Nelson Way
    Preston
    Lancashire
    PR2 2JZ

    Get in touch

    01772 911333
    https://www.swanswaygarages.com/audi/contact-us/preston/

    Opening times
    Mon 08.30 - 19.00
    Tue 08.30 - 19.00
    Wed 08.30 - 19.00
    Thu 08.30 - 19.00
    Fri 08.30 - 19.00
    Sat 09.00 - 17.00
    Sun 11.00 - 17.00

    Dealership Statistics

    85%
    Would recommend this dealer to family and friends
    82%
    Percent of reviews responded to by this dealer

    Additional Information About Preston Audi

    Company Formed: XXXXXXXXXX
    Company Registration: 04507008
    Dealer Group: Swansway Motor Group
    Directors: David Smyth, Peter Smyth, John Smyth, Richard Marsland
    FCA Ref: XXXXXXXXXX
    FCAStatus: Fully Compliant
    Premises Type: Showroom
    Registered Name: Swansway Garages Limited Trading as Preston Audi
    VAT Number: 823 8072 33


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