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4 reviews from our car dealer reviews community
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4 reviews from our car dealer reviews community

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"Beware, undeclared faults "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Made the mistake of trusting them when buying one of their cars. Bought unseen but was utterly riddled with faults that were not listed on the ebay page or described when we spoke over the phone. Was lied to again and again. Had an MOT but must have been a dodgy one with all the safety faults such as lights not working. Excuse given was that he 'hadn't really checked it over and it had been standing a while.' Not an acceptable excuse from a supposedly professional garage when the most simple of checks would have shown up the many faults, which he could have put on the ebay listing. I would never have parted with my money had he revealed the issues which are likely to cost me more than the car is worth to fix. I am left with an unusable shed, and he has my money. Also, V5 was no use so have to go about taxing it the long way round. Had they been selling the car through their normal stock, this would not have happened. A very disappointing experience that is no way acceptable. Crooks.

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"Get away as fast as possible!"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Alan, Peter, and Susan from us using their finance company called Alden Finance Limited. They also tried to trick us by sending a tax bill from the HMRC, and they also presented us court documents allegedly from the Leeds Court.

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+2 Found this review helpful
"thompson and thompson are 5 star general"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

we brought a dacia duster from thompson and thompson crick garage and they were very helpful including sending for a part free of charge they also phoned to check everything was ok with the car that we had brought we are very pleased with their service and we would advise anyone looking for a change of car to give them a ring or a visit thank you mr thompson from br marson

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+0 Found this review helpful
"Cost Me Nearly £1000"
1.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Thomson & Thomson in Caldicot sold me a vehicle with serious preexisting problems (broken glow plug glued into cylinder head, snapped swirl arm and other related issues), but refused to meet their full obligations under the Consumer Rights Act 2015 and pay for rectification. Although they did make a "goodwill" gesture to pay for some work, the overall bill still left me nearly £1000 out of pocket. To compound the issue, whilst trying to reduce their apparent liability for the broken components, they even flat-out lied to me regarding the ignition functions of the engine (specifically that a diesel engine will not fire if the glow plugs aren't working - true for older units but absolutely false for a modern direct injection engine). Cannot be trusted.

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+6 Found this review helpful
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Dealership Information

Thompson & Thompson is an Independent dealership that is based in Caldicot. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

Alternatively, if you’re a customer and you’ve had an experience at this dealership, please leave a review below.

Manufacturers: Sells a variety of makes and models
Independent Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
4 reviews2.2 out of 5 stars — Rated Poor
Excellent
1
Very Good
0
Average
0
Poor
1
Terrible
2

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  • Contact Information

    Address

    Thompson & Thompson
    Severn Bridge Industrial Estate Pill Way
    Caldicot
    Monmouthshire
    NP26 5PU

    Get in touch

    01291 424500
    http://www.thompson-thompson.co.uk

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    Dealership Statistics

    25%
    Would recommend this dealer to family and friends
    0%
    Percent of reviews responded to by this dealer

    Additional Information About Thompson & Thompson

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