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14 reviews from our car dealer reviews community
Leave a review for Thurlow Nunn Vauxhall - Dunstable
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14 reviews from our car dealer reviews community

Leave a review for Thurlow Nunn Vauxhall - Dunstable
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"Very disappointed "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I own a company and have many cars on our fleet which are from dealerships but this is the first time I’ve been dealt this poorly no communication no response to emails soo I would never recommend them to anyone please don’t waste your money or time with them.

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"****Absoluteley Disgraceful Service*****"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

*******WORST EXPEREINCE EVER******* Never Buy a car from this firm. I Bought a Corsa In January 2021(Dunstable Branch) , And from day one it has been beset by Problems. 1) Steering wheel was misaligned and the vehicle kept pulling to the right 2) The suspension Mounts were busted, this is despite them claiming it had just passed an mot before sale 3) Wires protruding form dashboard, No proper explanation to date 4) Engine Management Light is Constantly on 5) Tyre Service light is Constantly on They claim to have fixed these problems but they just persist, I am now in the process of Obtaining a CCJ Against Thurlow Nunn Dunstable under the Consumer Protection Act 2015. The staff are very ignorant and their best effort to add insult to injury is to offer me a replacement vehicle of which I have to pay them extra for. I will keep this post updated with the CCJ against Thurlow Nunn

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"Disappointed "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Bought a brand new car in June, got the car home to find further scratches on the wing mirror. I have been chasing for six months to get a replacement wing mirror and still nothing. They're quick to take your money but don't want to offer any after service.

"Amazing service "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Chloe was very efficient, amazing customer service skills. I picked my new car up and she was so helpful , went through the paperwork and helped sort my tax out for me and cancel my old one. Nothing was ever too much trouble , the experience was really amazing to the point I have every confidence in the after sales part too as she’s so efficient . Chloe responds very quickly to calls or emails . Definitely recommend this garage .

"can only go on my experience"
4.6 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Stan McDonald has sold me two cars I am waiting for the second one now. He is always busy as he takes time when you are with him and does not hurry you. Therefore I don't mind waiting as I know I will have the time I need. I am waiting for the SRI corsa, he gave me a really good price for my old car much more than webuyanycar offered and I will get petrol in the tank and a free years service. The service was excellent thank you stan I cant wait to pick up my new car. Really good customer service I feel he really tried to get me the best deal possible and he sorted a test drive so I was grateful. employee of the month for sure

"Very POOR indeed"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Never known an actual dealership with such POOR customer quality as Thurlow Nunn Vauxhall Dunstable. Call the car back on a recall. Then we're told sorry but we don't have the part. Then the alarm is faulty. In twice for diagnosis . Problem diagnosed. Need to order parts. We'll get back to you. Two weeks later and failing to answer the phone multiple times. We take time out to actually call in to find out what's happening. Staff on the desk can't find the car on the system so helpfully go and speak to the technician who diagnosed the fault. It might be the lock, it might be the interior light. Hang on you've already quoted £345. Now you ell me you're not really sure what is causing the problem and no parts have been ordered. So how do you know it's £345.00. Needless to say we will not now or ever again use this dealership. Heavy costs. No idea.

"Great Service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Recently purchased a Grandland through Thurlow Nunn Vauxhall and was really happy with the service they provided. We was kept up to date through the whole process of buying the car. Really impressed. Thank you Tee for looking after us.

"Great All round service can’t fault"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Got to recommend salesman Tee,and business manager Jeff.. made me feel I was in in charge. very understanding not insulting offers, very professional. Wouldn’t hesitate to recommend Thurlow Nunn Vauxhall. Very happy insignia owner...

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"Great service "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Great service from start to finish when purchasing my used Zafira, My salesman Tee helped me from the initial enquiry all the way to leaving with the car , I would highly recommend

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"Excellent customer service and car"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I contacted Dunstable and spoke to Tee... fantastic service from start to finish from him. He was helpful, polite and informative and he spent ages finding exactly the car I asked for. The car has been perfect and in excellent condition. Couldn't be happier. Purchased 2 weeks ago so just hoping no issues on the horizon but so far so good. Thank you so much.

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Dealership Information

Thurlow Nunn Vauxhall - Dunstable is an Franchise dealership that is based in Dunstable. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

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Manufacturers: Sells a variety of makes and models
Franchise Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
14 reviews2.8 out of 5 stars — Rated Average
Excellent
6
Very Good
0
Average
0
Poor
2
Terrible
6

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  • Contact Information

    Address

    Thurlow Nunn Vauxhall - Dunstable
    174-188 High Street South
    Dunstable
    Central Bedfordshire
    LU6 3HS

    Get in touch

    01582 853496
    http://www.thurlownunn.co.uk/our-locations/dunstable/

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    Dealership Statistics

    42%
    Would recommend this dealer to family and friends
    0%
    Percent of reviews responded to by this dealer

    Additional Information About Thurlow Nunn Vauxhall - Dunstable

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    Directors: XXXXXXXXXX
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    Premises Type: XXXXXXXXXX
    Registered Name: XXXXXXXXXX
    VAT Number: XXXXXXXXXX


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