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20 reviews from our car dealer reviews community
Leave a review for Thurlow Nunn Norwich Hall Road
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20 reviews from our car dealer reviews community

Leave a review for Thurlow Nunn Norwich Hall Road
Leave a review
"Not impressed "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Well I bought a mercedes gla from the Norwich branch last June paid for a 36 month warranty. I've now noticed a knocking noise so thought I'd call into the garage to get peace of mind if it's anything to worry about. Got told that I'd have to ring a number and book it in and it's going to cost £99 just to look at it . Not impressed.

"Avoid if you can"
2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Bought a Vauxhall Corsa from them in October 2023, turns out that within 10 days from driving off with my new car, the accelerator pedal needed replacing as the car went into limp mode. A month later, my engine misfired and the coil pack needed replacing. These 'issues' were rectified by their garage at no cost to me as I had purchased a warranty and I had had my vehicle for not event 1 month and a half. I started to question the reliability of their checks before putting a car on sale, they assured me things were done properly. Come the end of November 2023, the speedo starts to play up and stops working on a monthly basis. The car is first checked for this issue when the car is in the garage to replace the coil pack, following a misfire. No fault was found with the speedo. A month later, the issue returns and I book the car in again to check this in the hope they would find something. No fault was found again, I doubt whether a proper check on the dashboard was performed and to add to this, I get asked to pay £99 for diagnostic work, which has not been able to find a fault. As 'a gesture of goodwill', the £99 become £49 and get told that if they are unable to pinpoint the fault, I am liable to pay for diagnostics. At this point I have to question the integrity of this company: I get told to ask recovery to bring in my vehicle if the speedo stops again, only to make them aware once again that RAC refused to do this once before when I called them to do exactly that, as the car would still be working without a working speedo. I have never had a car with so many faults coming up in such a short period of time. The issues were rectified (apart form the speedo issues, which is still not resolved), however customer service and attitude is poor with some members of staff.

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"Customer Care Service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Had bit of trouble with my car couple days after bought it rang Thurlow Nunn and they booked me in for a Service for the Following Monday took car in needed to order parts kept me updated and got Car back on the Tuesday great Customer Service would Recommend to Family and Friends

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"PLEASE DON'T GO HERE"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

We waited days for what should be a 10 min job, 20min with diagnosis. Each day they put us off with, “tomorrow.” After missed medical appointments and a week off work, we had to get testy to get a response. We came in for a failed battery we purchased from them 10 months go, which was still under warranty. Despite the failed RAC battery tests (which nullified our breakdown coverage unless replaced), this dealership decided the battery was ‘absolutely fine’ - nevermind it only inched passed their battery test after they charged it for 4.5 hours. The manger’s advice to us was to detach the battery from the engine if we plan to leave the car for more than a couple days. That is not a fix. That’s a lazy attempt to cover up a lousy job for a poor-quality product. We went to pick up the car, after they assured us the failing battery was safe. When we arrived, the front seats were soaking wet from the rain the day before – the battery clearly wasn’t strong enough to power the auto window close function, and left a gap wide enough for the interior to be soaked. Somehow their technicians missed that, but sent us a suggested works list totalling £1.5K worth of work – all of which had absolutely nothing to do with the eclectics, or the original reason we brought the car in! They seemed to totally ignore our needs, and car issues - leaving us stranded with really low quality parts. We immediately went to a different shop, who tested Vauxhall’s battery and agreed with RAC. We needed to replace this ‘Micky Mouse Battery,’ and the rest of the car seemed fine. We followed up multiple times with this dealership, but haven’t received any response. Absolutely nothing. This is probably the least trustworthy shop I’ve ever visited, and is an obvious con. If you value you car, or your wallet, don’t bring it here!!!

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"Poor service, poor attitude, "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Bought a £16000 Grandland from norwich branch, upon pickup had been damaged, transaction manager couldnt give a monkeys, really bad experience, dont want to know after you buy vehicle, wont ever go to Thurlow nunn in norwich again, stay clear.

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+1 Found this review helpful
"Fantastic !"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Recently purchased a car from Thurlow and Nunn , could not be happier with service from start to finish. Thankyou Adam will recommend to friends!

"Awful"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Customer service does not exist in this company, instead they like to undermine and patronise you and also laugh at you, they have miss sold, and now will not hold up there end of the deal. Will never deal with this firm again and would warn anyone looking for professional service to do the same.

"new car"
4.2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

picked my new car up on Friday from Thuow Nun on the Norwich Hall Road so cannot say anything about it yet ,but as for Thurlow nunn customer service was very good Adam the salesman was a good laugh in the right places but a good salesman when it came to the business side of buying a car would I recommend them...….yes I would. Thank you Thurlow nunn and Adam only minor problem I have at the moment and Thurlow cannot do anything about it is the spare wheel does not fit where a spare wheel should go???????????????

"Sales enquiry"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Fantastic service from start to finish, lovely sales person. A friendly, warm feeling showroom with a no pressure sales approach. I will recommend all of my family and friends to Thurlow Nunn Norwich.

"Very poor"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Had a major service on my car got a call on the Mon asking if I was satisfied with the service, I questioned whether I should of had to pay extra for brake fluid renewal, I was told he would go and ask service desk straightaway, never heard anymore. Would definitely not recommend Thurlow Nunn Vauxhall to anyone.

Jody Causton from Thurlow Nunn Norwich Hall Road in response to Very poor

I am sorry that someone didn't get back to you about your brake fluid change following your visit to us. This is indeed and additional cost and would need to be paid for in addition to the service. The manufacturer recommends that the brake fluid is changed every 2 years. I believe this would have been someone from our booking centre who you spoke with during the follow up call and not someone on site at Norwich. I hope now some time has passed that the fact someone didn't call back, although frustrating, possibly doesn't deserve such a harsh review?

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Dealership Information

THURLOW NUNN VAUXHALL - OUR HISTORY

1875: George Thurlow set up in business in Stowmarket as an oil merchant and engineer. From these humble beginnings, the Company moved into the supply of steam engines and threshing tackle, then agricultural machinery, to become one of the country’s leading distributors.

1968: John Thurlow (George Thurlow's great grandson), took over the running of the business when his father died.

1970: George Thurlow & Sons Ltd merged with their neighbouring Massey-Ferguson dealer, F J Nunn and became Thurlow Nunn & Sons Ltd.

1982: The Company purchased a small interest in a Vauxhall garage in Stowmarket which became the starting point for the Thurlow Nunn vehicle dealerships.

1985: Thurlow Nunn & Sons Ltd purchased F A Standen & Sons Ltd and formed Thurlow Nunn Standen Ltd. Today, the Agricultural Division operates as Thurlow Nunn Standen Ltd (known as TNS) and the Vehicle Division operates as Thurlow Nunn Limited. All companies are wholly owned subsidiaries of Thurlow Nunn (Holdings) Ltd.

1989: The company purchased a Vauxhall garage in Dereham and this led to a major investment in the General Motors franchise.

1998: A garage in Holt was purchased which includes a body shop, car wash and forecourt.

2000: The newly built Fakenham garage opened its doors.

2001: The King's Lynn site was acquired.

2004: The Wisbech site was built during 2004 and opened its doors in January 2005.

2005: The Company acquired a group of dealerships in Great Yarmouth, Beccles, Diss and Norwich, almost doubling the size of the vehicle division.

2012: Two further Vauxhall dealerships in Norwich were purchased. (The Agricultural Division also expanded in 2012 when it acquired Randell Norfolk Farm Machinery).

2014: The Milton Keynes branch was built during the latter part of 2013 and opened its doors in January 2014.

2015: The latest acquisitions of two dealerships and an aftersales centre in Luton and Dunstable.

The Vehicle Division trades as Thurlow Nunn and operates from 12 Vauxhall dealerships in Norfolk, Suffolk, Cambridgeshire, Buckinghamshire and Bedfordshire, making it one of the largest Vauxhall retailers in the UK.

The Agricultural Division (one of the leading Massey-Ferguson distributors in Europe) operates from 6 branches in East Anglia: Littleport in Cambs, Kennett, Hinderclay and Melton in Suffolk; and Attleborough and Sculthorpe in Norfolk.

The Thurlow Nunn Group of Companies includes Balsham (Buildings) Ltd which is based just outside of Cambridge. Balsham specialise in the provision of steel framed buildings and the repair and refurbishment of existing structures and cladding systems. An example of Balsham’s work is the Thurlow Nunn dealership at Wisbech and TNS’s Head Office at Littleport. The Thurlow Nunn Group of Companies also includes the Specialist Installations Division (known as SID) based at Risby near Bury St Edmunds, Suffolk. SID plans and designs agricultural buildings and also manages contracts.

The Thurlow Nunn Group of Companies now employs over 650 people and operates from 20 sites.

Deals in: 4x4s, Cars, Vans
Manufacturers: Sells a variety of makes and models
Franchise Dealership founded in 1875

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
20 reviews2.4 out of 5 stars — Rated Poor
Excellent
6
Very Good
1
Average
0
Poor
3
Terrible
10

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  • Contact Information

    Address

    Thurlow Nunn Norwich Hall Road
    591 Hall Road
    Norwich
    Norfolk
    NR4 6AJ

    Get in touch

    01603 513725
    https://www.thurlownunn.co.uk/our-locations/norwich-hall-road/

    Opening times
    Mon 08.30 - 18.00
    Tue 08.30 - 18.00
    Wed 08.30 - 18.00
    Thu 08.30 - 18.00
    Fri 08.30 - 18.00
    Sat 08.30 - 17.00
    Sun 11.00 - 16.00

    Dealership Statistics

    30%
    Would recommend this dealer to family and friends
    30%
    Percent of reviews responded to by this dealer

    Additional Information About Thurlow Nunn Norwich Hall Road

    Company Formed: 1875
    Company Registration: XXXXXXXXXX
    Dealer Group: XXXXXXXXXX
    Directors: XXXXXXXXXX
    FCA Ref: XXXXXXXXXX
    FCAStatus: XXXXXXXXXX
    Premises Type: XXXXXXXXXX
    Registered Name: XXXXXXXXXX
    VAT Number: XXXXXXXXXX


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