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15 reviews from our car dealer reviews community
Leave a review for Tiley Of Bristol

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15 reviews from our car dealer reviews community

Leave a review for Tiley Of Bristol
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"Poor service, car not as described."
1.6 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Bought a Ford S Max from Tiley of Bristol back in February/March time - sold with full service history, no service history at all, Have been very slow at responding to emails and still we have no service history for the car affecting future value. It also developed lock problems within a month that they refunded some of the money towards repairs, under sufferance. Wouldn't trust with a barge pole and wouldn't buy if I had my time again.

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"I purchase my zafira in February "
4.8 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I purchased my zafira from Tiley of Bristol in February, after having it for a few days I noticed there was a fair things wrong with the car. So I was then dealing with the service department. Andy paisley was the gentleman who was helping me resolve the issues. His customer service is exceptional, always kept me updated through the phone, always polite, and respectful, always had a courtesy car so I could still get to work without any worrys. He is such a genuine nice bloke. Because of Andy I will return with my next purchase. And will advise friends and family to go here. They spent a lot of money and time in to my car. Definitely put more money into my car than they made through profit. Just want to say thank you to Andy paisley and the service team. I really appreciate it.

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"Ben"
2.4 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Bought a ford focus, going back for the 3 time tomorrow only had it 1 month. Had a few things that needed fixing but the main thing is bearings in the gear box and clutch that need sorting. First two times they said these nothing wrong but it's getting worse and the bearing is getting louder. Avoid this dealer.

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"tiley of bristol customer"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Tiley of Bristol were great, I was particularly impressed with how the car was presented, they had it valeted and it looked excellent when they handed it over to me. They were also very friendly and helpful throughout.

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"Jade"
1.8 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Bought a second hand car for just under 5k nearly a year ago. Had nothing but problems since the day i picked it up. Took it back twice but came back with MORE problems. The car has only done 89,000 miles and is now pretty much scrap. Clunking when braking, clunking when going over speed bumps, oil leak, misfire and i've just found out the car HAS NOT been fully serviced like it says in my service manual! I wish i had read these reviews before i had put my money down! Now looking to buy a run around for under £1000 and will lose most of the money i put into the BMW. I have no money left and no options!

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"Watchman"
3 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I purchased a car from them. All went well at the beginning (probably because they were getting money) but after 2 days it wouldn't start so had to bump start it, and then the back indicators stopped working and a horrible grinding noise from the back wheel. I rang up and just got passed around to tell them and no one seemed to want to help. I took the car back and they have me a car to borrow to get home. And what a poor car it was, it had no fuel so had to put some in to just get home. Which they won't reimburse you. They asked me to give them the day to fix it by that time I had enough and rang them to say I would like my old car back or money back. In which they soon hung up on me. So I left work early and went in to see them to their surprise. They wouldn't offer me any sort of deal as they have fixed my car. I watched them do all the work to it and told them they owe me half a days work. Which i never got. So hopefully my car is fixed and won't need to go back. So please if you are looking at a car do not buy from Tiley Of Bristol. More hassle then any of their cars are worth.

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"Jakob216"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Very impressed. Polite no pressure sales. Make sure you properly know your values/costs when talking money, do a thorough appraisal of the vehicle, be reasonable and the result will be fair. The car was prepared exactly as agreed and I was particularly impressed as I'd left my sunglasses on the windscreen at the test drive. They were collected, kept in the vehicle wallet and returned to me on collection of the vehicle. The service history booklet, which was separated from the rest of the history at purchase was forwarded a couple of weeks later. This is used car sales so don't expect a picnic but be firm and decent and you'll get a fair deal.

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"Very disappointed customer"
1 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I received nothing but disgraceful customer service. Do not trust a car salesman from this establishment. From day 1 bought secondhand car and its been nothing but trouble. The manner in which the staff spoke to me was distgusting. Almost as if I was making a big deal out of it and that 'so what' the car has had nothing but faults I should just get over it. The two cars we twst drove had engine fault lights on and the courtesy car has an engine fault light. Dont trust them.

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"MR EVANS"
1.6 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

No doubt this guy has a ferrari parked two streets away to stop people like me wanting to kick it in for the terrible service I got from this dealer. I bought a secondhand car for my wife in cash from SW France as the secondhand cars in France are overpriced. Kept in touch by e-mail with flight times etc and told that a member of staff would collect me from the airport. (HOW COME I HAD TO GET A TAXI AT £28 THEN?????) I arrived with my wife to find the car I had bought had taped up wing mirrors, a teardrop of fuel, heavy marks to the paintwork and trims missing. I did not get a warm welcome or offered a refund for my taxi. No coffee offered and too worried to drive the car too far as fear of running out of fuel. This dealer was FULLY INFORMED that I needed the car to be in good order as I had to drive it home to SW France. After fueling up and getting on our way, we experienced a load knocking noise from the passenger front wheel. DO NOT BUY FROM THESE PEOPLE

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"GeoffS"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I stumbled across this site while searching for something else but having just bought my 3rd car from this dealer (over a period of nearly 10 years) I have nothing but praise for both the sales and service departments. I can only imagine the above negative reviews are isolated examples of what I've always found to be an efficient, courteous and dare I add "busy" dealership!

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Dealership Information

Tiley Of Bristol is an Independent dealership that is based in Bristol. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

Alternatively, if you’re a customer and you’ve had an experience at this dealership, please leave a review below.

Deals in: Cars
Manufacturers: Isuzu, SsangYong, Subaru
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Ratings
15 reviews2.9 out of 5 stars — Rated Average
Excellent
5
Very Good
1
Average
3
Poor
3
Terrible
3

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Contact Information

Address

Tiley Of Bristol
Vale Lane
Bristol
Avon
BS3 5SD

Get in touch

0117 9231231
http://www.tiley.com/

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Dealership Statistics

33%
Would recommend this dealer to family and friends
60%
Thought the dealer was knowledgeable and helpful
53%
Thought issues were resolved quickly and easily
0%
Percent of reviews responded to by this dealer

Additional Information About Tiley Of Bristol

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