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25 reviews from our car dealer reviews community
Leave a review for Tom Poole Cars
Leave a review

25 reviews from our car dealer reviews community

Leave a review for Tom Poole Cars
Leave a review
"Tom Poole highly recommended "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

We have bought two cars over the years and both have been excellent. Never a problem and we are so pleased. Tom was most helpful, friendly and professional. We have sent friends and family to him and they have been pleased too. Taking time to talk to us and through our car options. So pleased.

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+0 Found this review helpful
"Good experience - would recommend"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Wanted to leave a review as Tom was so helpful and looked after our daughter who was buying a car within the covid experience. Tom was knowledgeable and the car was a good price. Good after sales service later when I needed some advice. Would recommend *****

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+0 Found this review helpful
"Great service "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Just picked up my sixth car from Tom always great service fair partex price and alway friendly

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+0 Found this review helpful
"Arrogant,Lies,Threatened to keep deposit"
1.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I would not even give this arrogant man one star if i had the option. Me and my partner went to look at an astra , putting his arrogance aside, it was a good motor and not the cheapest , so we left a deposit, he told me to put £400 down so it only leave a thousand pound to pay on the Friday when we collect it. however later that day , we didn't specify ( our fault of admittedly )that the car was an sxi and the insurance was 3 times the amount we currently pay. so a few hours later I said could you find another car for the same price range that will not be as bad on the insurance. He was having none of it! He then said coincidently that in the few hours that we left that some one had come to but that specific car and he had to turn them down. So he said he will be keeping £100 of my money for damages occurred! As we it was our mistake for the not getting the insurance correct I took that on the chin. However I called him back up and said I want the £300 back and he said exactly this to my partner, 'To be honest, can i keep all the deposit? i probably can! will I? I do not know, I must be fair to me as much as you. So over the next day we hounded him with texts and calls and had no reply. Until later the next evening he answered. He said to my partner the following, When people keep harassing me I should put a clause in the contract that i will keep the total amount. He said if you keep calling you will not get anything back. luckily enough he did transfer the money and he kept the £100 for the so called damages occurred. Tom you are a horrible arrogant man who lies , that scare mongered us into losing £400. however for any one that wants to purchase a car from him , please read the other reviews and when he tries to get you to put a bigger deposit down ... DO NOT, because it is more for him to keep if your car ends up not being for for purpose and you have to cancel. He keeps it short and sweet and even if he knows the car is not for you he will not tell you, soon as he got your cash the man will try to bully you into having the car or losing your deposit. It was a stressful time for me and my partner. So if you do decide to put a deposit down do not put NO MORE than the minimum. If you do a search on the web for tom poole you will see that he does not seem at all to be around for 30 years like he says. Here are a few links to used car watch dog and other review sites that people have reported with their awful experiences with this man: https://twitter.com/CarWatchdog/status/543285368242450432 https://www.google.com/search?q=tom+poole+cars&oq=tom+poole+cars&aqs=chrome..69i57j0l5j69i60l2.2414j0j4&sourceid=chrome&ie=UTF-8#lrd=0x4870a5e6612adecf:0x78884a3cc21335d0,1,,, also their amongst the used car dealer reviews. However we purchased a lovely motor from Wordsley motor company , wonderful people and experience. Avoid Tom Poole Motors in Duttons Ln, Sutton Coldfield at all costs.

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+2 Found this review helpful
"Only dealer ever I would return to."
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Very fair and no nasty little secrets, very honest and made sure the car was right before letting it go. Tom is the only person I have ever purchased a car from where I would go for another. 5 Stars all round.

"Excellent car"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Went to buy my wife a car, was not pushed into buying and found a lovely little suzuki automatic. Tom had the car serviced, had the gearbox reconditioned and valeted the car before i could have it and even delivered it for me. I reccomend him to anyone after a decent car. Thanks for great service, will be back for our next cars.

"Genuine Honest Service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I am very pleased with my Honda Jazz Auto purchased from Tom Poole Cars. Tom was very honest with my son, who viewed the car on my behalf. He arranged the MOT and, as a consequence,renewed the front brake pads although it was only a recommendation. He also picked my son up from the station when he took delivery. I am thrilled with my car, it runs perfectly and looks like new as it was valeted to a ver high standard. I would thoroughly recommend Tom Poole Cars.

"Excellent CarvDealer"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I’ve purchased 3 cars from Tom Poole Cars and have been 100% satisfied each time . All vehicles have been of a very high standard in both maintenance and condition and are valeted to a very high standard.

"Excellent service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I bought my car from Tom Poole Cars at the beginning of the year. The dealer was honest, straightforward and made the whole process painless. The car is excellent and has just flown through the MOT. I will return here for my next car. Thank you.

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+1 Found this review helpful
"Brilliant "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Bought a Renault Megane Convertable, excellent service, Tom was helpful, not pushy, explained car peatures whenI picked it up. Not pushy in anyway, would highly recommend Tom Poole Cars.

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Dealership Information

Tom Poole Cars is an Independent dealership that is based in Sutton Coldfield. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

Alternatively, if you’re a customer and you’ve had an experience at this dealership, please leave a review below.

Manufacturers: Sells a variety of makes and models
Independent Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
25 reviews4.1 out of 5 stars — Rated Very Good
Excellent
19
Very Good
0
Average
1
Poor
3
Terrible
2

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Contact Information

Address

Tom Poole Cars
Duttons Lane
Sutton Coldfield
West Midlands
B75 5RJ

Get in touch

0121 308 5050
http://www.tompoolecars.co.uk

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Dealership Statistics

72%
Would recommend this dealer to family and friends
0%
Percent of reviews responded to by this dealer

Additional Information About Tom Poole Cars

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