Just picked up my sixth car from Tom always great service fair partex price and alway friendly

I would not even give this arrogant man one star if i had the option. Me and my partner went to look at an astra , putting his arrogance aside, it was a good motor and not the cheapest , so we left a deposit, he told me to put £400 down so it only leave a thousand pound to pay on the Friday when we collect it. however later that day , we didn't specify ( our fault of admittedly )that the car was an sxi and the insurance was 3 times the amount we currently pay. so a few hours later I said could you find another car for the same price range that will not be as bad on the insurance. He was having none of it! He then said coincidently that in the few hours that we left that some one had come to but that specific car and he had to turn them down. So he said he will be keeping £100 of my money for damages occurred! As we it was our mistake for the not getting the insurance correct I took that on the chin. However I called him back up and said I want the £300 back and he said exactly this to my partner, 'To be honest, can i keep all the deposit? i probably can! will I? I do not know, I must be fair to me as much as you. So over the next day we hounded him with texts and calls and had no reply. Until later the next evening he answered. He said to my partner the following, When people keep harassing me I should put a clause in the contract that i will keep the total amount. He said if you keep calling you will not get anything back. luckily enough he did transfer the money and he kept the £100 for the so called damages occurred. Tom you are a horrible arrogant man who lies , that scare mongered us into losing £400. however for any one that wants to purchase a car from him , please read the other reviews and when he tries to get you to put a bigger deposit down ... DO NOT, because it is more for him to keep if your car ends up not being for for purpose and you have to cancel. He keeps it short and sweet and even if he knows the car is not for you he will not tell you, soon as he got your cash the man will try to bully you into having the car or losing your deposit. It was a stressful time for me and my partner. So if you do decide to put a deposit down do not put NO MORE than the minimum. If you do a search on the web for tom poole you will see that he does not seem at all to be around for 30 years like he says. Here are a few links to used car watch dog and other review sites that people have reported with their awful experiences with this man: https://twitter.com/CarWatchdog/status/543285368242450432 https://www.google.com/search?q=tom+poole+cars&oq=tom+poole+cars&aqs=chrome..69i57j0l5j69i60l2.2414j0j4&sourceid=chrome&ie=UTF-8#lrd=0x4870a5e6612adecf:0x78884a3cc21335d0,1,,, also their amongst the used car dealer reviews. However we purchased a lovely motor from Wordsley motor company , wonderful people and experience. Avoid Tom Poole Motors in Duttons Ln, Sutton Coldfield at all costs.

Very fair and no nasty little secrets, very honest and made sure the car was right before letting it go. Tom is the only person I have ever purchased a car from where I would go for another. 5 Stars all round.

Went to buy my wife a car, was not pushed into buying and found a lovely little suzuki automatic. Tom had the car serviced, had the gearbox reconditioned and valeted the car before i could have it and even delivered it for me. I reccomend him to anyone after a decent car. Thanks for great service, will be back for our next cars.

I am very pleased with my Honda Jazz Auto purchased from Tom Poole Cars. Tom was very honest with my son, who viewed the car on my behalf. He arranged the MOT and, as a consequence,renewed the front brake pads although it was only a recommendation. He also picked my son up from the station when he took delivery. I am thrilled with my car, it runs perfectly and looks like new as it was valeted to a ver high standard. I would thoroughly recommend Tom Poole Cars.

I’ve purchased 3 cars from Tom Poole Cars and have been 100% satisfied each time . All vehicles have been of a very high standard in both maintenance and condition and are valeted to a very high standard.

I bought my car from Tom Poole Cars at the beginning of the year. The dealer was honest, straightforward and made the whole process painless. The car is excellent and has just flown through the MOT. I will return here for my next car. Thank you.

Bought a Renault Megane Convertable, excellent service, Tom was helpful, not pushy, explained car peatures whenI picked it up. Not pushy in anyway, would highly recommend Tom Poole Cars.

Just purchased my 5th vehicle from tom always given before and now fair partex and another clean liw mileage car. Would recommend Tom Poole Cars.