I’m extremely disappointed with the service I received from this garage. My car was dropped off on 30th July and they had it for around two months. What makes the situation even more frustrating is that they apparently couldn’t even book the repairs in until 1st September, meaning my car sat there for an entire month without anything being done. Throughout the whole process, the communication was absolutely appalling. Not once did anyone proactively contact me with an update. I was constantly left having to chase them myself, only to be met with comments such as “someone would’ve called you if we had an update.” That is an incredibly dismissive and unhelpful way to speak to a customer who has been without their car for weeks. On another occasion, the receptionist told me, “I can’t see anything on my end showing up about what’s going on with your car.” If your own staff can’t tell a customer what is happening with their vehicle, despite having had it for weeks, that is a serious communication and management problem. Things got so bad that around two weeks before I finally collected my car, I specifically asked to speak to a manager. To be fair, the manager did make more of an effort to keep me informed after that, but it shouldn’t have taken a formal complaint and weeks of chasing for someone to take responsibility for keeping me updated. Then, when I finally collected the car, I received countless apologies and excuses for why things had gone the way they had. Unfortunately, apologies at the end of a two-month ordeal don’t make up for the lack of communication and customer service throughout it. I completely understand that repairs can take time and that delays can happen. I wasn’t expecting miracles. I wasn’t demanding that the repairs be completed overnight. What I don’t expect is being left completely in the dark and having to repeatedly chase a garage just to find out what is happening with my own car. This experience was incredibly frustrating and, in my opinion, completely unacceptable from a customer-service perspective. I would strongly recommend thinking twice before using this garage if communication and customer service are important to you.

The level service I have had over the years that I have been with Tony LeVoi Vauxhall Lakeside has been so helpful, especially since ive had my little girl. They'll collect your car, therefore you can get on with your day. And they'll drop it off home too. Also very good with keeping me informed during that day.