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Purchasing from Toomey's was the worse decision I have ever made. I purchased a Nissan Pulsar from Toomey's in February 2018 and its proved to be the biggest mistake I have ever made. I had a number of issues which I raised in a professional but firm manner but rather than dealing with the cause they responded by telling me to go elsewhere. The last problem related to a body alignment issue and went on for months when they told me I would have to pay an inspection fee of £180. I complained to Nissan UK and they arranged for an independent examination to be carried out. When the Engineer saw the issue he went off and got a small spanner and resolved this issue in under 5 mins. Furthermore he confirmed it was not due to impact damage as stated by Toomey's. Now when I want to have the Car Serviced to comply with my warranty I have to make a round trip of approximately 40 miles. I am nearly 70 and last week I asked if they would carry out my Service to comply with my warranty and they refused even when I explained my wife and I had been isolating since March only going out for essential food, Hospital appointments and outdoor exercise. I now have to take it to Chelmsford which is a higher risk Covid 19 area and wait in their shrowroom for approximately 3 hours. I am really worried about this but Toomey's simply do not care.
Absolutely disgusted with Toomeys Basildon as i had an electrical fault whereby my left indicator was not working and the coolant warning was constantly coming on. This was all due to driving through a large puddle and getting water in the fusebox. I fully explained this and the fact i had already had an auto electrician look at this as Toomeys had recommended this as they were fully booked for weeks. He told me i had to go to a main dealer to get this sorted. I dropped my car off at 8.00am and finally got a phone call at 3.45 telling me i was next to be looked at. About 10 minutes later i was told that the car had been looked at and was fine other then a cracked lid on the coolant container. I stated that i had issues with the indicator and was told by the receptionist that it was working when she drove it in to the workshop. I was then told it was intermittent but seemed to be working. Something i knew was a load of rubbish. I turned up to be told i only owed for the cap that was replaced. I challenged the receptionist and told her an auto electrician had looked at the car and the indicator was definitely not working so how could it have worked for her? I went to the car and lo and behold the indicator was not working and the coolant warning came on. When i went back and told the receptionist that basically they had not done anything i was told if i wanted to i could leave the car for 2-3 days as that would be how long it would take to test all the electrical circuits and this would cost £106 per hour. Unbelievable, I bought this car from practically new and have had main dealer servicing for 6 years. I have also had faults which i feel i have been way overcharged but have kept faith in Toomeys as they are a main dealer. I am part exchanging the car and buying a new one which will definitely not be a vauxhall. I am writing this to warn everyone regarding Toomeys Basildon. Firstly the receptionist and the person who apparently looked at this are blatant liars. Secondly, the way i was treated as a long standing customer was disgraceful. I just hope the owners read this and actually do something about the shocking actions of their staff. Doubt it though. Good riddance.
The toomeys group in basildon, they are terrible don’t go anywhere near them they will rip you off and treat you badly when it really matters
Bought new Dacia stepway from Toomey Motor Village Basildon. Sales men Aaron very good .few problems got car booked into sort straight away.
I would like to praise Zac Herring who worked at Toomeys in Basildon and is now at Southend. He is the most helpful young man I have had the pleasure of dealing with. I have been a pain at times but he has always gone out of his way to help me. Thanks Zack you are a credit to Toomeys..
Went to Toomey Nissan in Basildon today for two reasons. The first reason was to look into getting a new car which would have been the third car purchased form them. The second reason was to obtain the radio code for the last car I bought from them as I they did not supply the code when I bought the car. Even though it was 6 years ago. The service desk was unhelpful insisting that I pay £45 to obtain the code which I was not prepared to do. For a company as bid as Toomeys, I would have thought that the cost of obtaining the code would have outweighed good customer relations. Needless to say, we did not enquire about the car we were looking at. The cost of the radio code cost them a £10,000 + sale and any future dealings with or recommendations to the company. Very disappointed.
First time I've been declined a test drive in a car. Suggest the Manager at Toomey Motor Group in Basildon gets out of his ivory tower and meets customers personally instead of getting minions to waste their time losing sales. No Wonder you keep having to drop the price. Clearly not keen on selling cars.
Good experience over all, no issues. I bought an MG back in August for a good fair price and it was clean and in good condition. The dealers were helpful and I would recommend this dealership.
I bought a new Renault from Toomey Motor Group in December, all started good, until I went in to complete the purchase. Three weeks later and I am still trying to get a small issue of trim bits falling off the car resolved under the warranty. Having to go through Renault customer relations. Lies and then denial, offers made and then withdrawn. the list goes on. Couldn't even get a service plan from them...NEVER AGAIN.
When visiting Toomey Motor Group the staff ensured I was always informed about everything, I would be updated in every process. The dealership was helpful, friendly and the car was perfect. I definitely recommend the dealership as every went smoothly and as expected.
Toomey Motor Village Basildon is an Franchise dealership that is based in Basildon. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.
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Manufacturers: Sells a variety of makes and models
Toomey Motor Village Basildon
Service House West Mayne
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