Make sure that the car you get from Totally trade does not have any faults,if they say they will fix it before you pick the car up make sure this happens as I brought one from them reported the problem to them many times and they did not want to know.Had to get another garage to look at the car and it was found that the car should not have been sold until the repairs had been done. Financial Os-businessman involved,Finance company involved and a year the work has been carried out costing the Finance company £1424.00. Avoid as Totally Trade only want your money and when things go wrong they just do not want to know

I bought a Ford focus from Totally Trade Direct and within a few months the steering column was leaking all over my driveway. They wouldn't fix it because it had gone over the 3 months! It cost me £350 to fix, the mechanic said it would have had that fault when you bought it! No happy as they say all cars are checked for safety etc before they're put up for sale!

Sold me a car with a known fault ... after 53 phone calls on 53 consecutive days, I had to give up and am working through a really boring, tedious small claims. Avoid at all costs

This company is a JOKE! I would never go to them again. Customer Service was aweful. Long story short, I called the Kings Langley branch on a Friday to enquire about an Astra I was really interested in. Spoke to George, a very 'typical' sounding sales rep. The car was apparently arriving at their location from their Bishops Stortford Office on Wednesday and I could view it Thursday. He was supposed to call me back about a couple of things, never did as he promised. I chased a few times. At one point he didn't know where car was, would find out, another time his computer was broken, needless to say, never came back. Id left him couple of messages. NOTHING. In the end, I called Bishops Stortford. They confirmed it was sold and was never due to go to Kings Langley!! I am still waiting to hear this from George. I called and spoke to a gentleman, told him what had happened and asked for Managing Directors email address. Sent email to him complaining, and I am still yet to get a response from him either. If this is how they treat their customers, I am so so pleased I didn't buy a car from them! God knows what their 'after sales service' would have been like. An absolute disgrace. Wouldn't recommend anyone buying a car from such a shoddy company!!!! Go to a well known dealership such as Vauxhall etc. They've treated me much better and I was happy to hand over my hard earned cash to them.

The person on phone at Totally Trade Direct in Kings Langley wouldnt speak to me about finance for a car unless I left a £50 deposit. The finance company rung a couple of times then no contact whatsoever, rung Totally Trade who were no help from them asked for £50 deposit back, empty promises that it would be refunded, 6 weeks in still no money back, when you ring them they fob you off, a real nightmare to deal with. Unless you have cash to pay with I wouldnt bother with Totally Trade Direct.