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My recent experience with Trade Cars & Commercials Ltd was nothing short of disappointing and frustrating. From the outset of experiencing issues, there were glaring issues with transparency, communication, and the overall integrity of the dealership. First and foremost, the vehicle I purchased, equipped with a 2.0L Ingenium diesel engine, has been named and shamed on the Stormcatchers website among many others, indicating potential reliability and performance issues if used for short journeys. This critical information was not disclosed to me at the time of purchase, highlighting the dealership's disregard for transparency and customer trust. Moreover, the interaction with Daniel, one of their representatives, was less than satisfactory. Despite expressing concerns about the vehicle's maintenance history and potential issues, I was met with evasive responses and a lack of accountability. Attempts to address these issues with Daniel and the dealership were met with delays, unfulfilled promises, and a blatant disregard for customer satisfaction. The lack of urgency and commitment to resolving the issues at hand was deeply concerning and indicative of the dealership's subpar service standards. Questions asked went unanswered and remain unanswered. Overall, my experience with Trade Cars & Commercials Ltd was profoundly disappointing and disheartening. Their misleading practices, lack of transparency, and inadequate customer service have left me deeply dissatisfied. I strongly advise others to exercise caution and avoid doing business with this dealership, as their actions fall far short of ethical standards and consumer expectations.
Reviewer has confirmed their email address
Prep on new car was awesome. Hassle free trade in would have liked to get the new car earlier but not a big issue.
Reviewer has confirmed their email address
Was looking for Honda CRV-SR and found a lovely example at TC&C LTD. E-mailed to Daniel asking some additional information. All questions was answered with no delays. Plenty of pictures of the car on the website. Also spoke to Daniel on the phone. Very polite gentleman! After all I've paid a deposit to secure that car as I trusted Daniel a lot! I live in Exeter, so to go so far to get a car you need to trust the trader completely. As my flight was delayed by more then two hours on Saturday I have to phone to Daniel to explain the situation and asked for options. Daniel understood the situation and has asked one member of his friendly team ( Ian ) to meet me outside of working hours! Thank you for doing that! Upon arrival all paperwork was organised and the car was ready for me to drive away! Daniel and his team went extra mile when I needed it! Overall great experience!
Reviewer has confirmed their email address
Very friendly everything sorted very quickly would definitely recommend
Purchased a caddy van Grt customer service and follow up would Defo buy again
I was looking for a good value van and came across TC&C. In conversation I made it clear that I would be unable to view the vehicle due to distance and my health so would be purchasing the vehicle via good old fashioned trust. Dan did not disappoint me, the van was delivered to my door in the same week as purchase and was exactly as described. I have been in the trade myself for over 30 years and am well versed to peoples different ideas as to what is in good condition. I am very pleased with my van and have had many compliments about it. I would recommend Dan and TC&C to anyone. Top banana!
Very good customer service. Very helpful and not pushy like other dealers can be
A very pleasing experience purchasing my car here. These guys are very slick and professional. I am delighted with the car I bought here and would highly recommend TC & C LTD.
Reviewer has confirmed their email address
Fantastic service, recently bought a 2015 honda civic type r, been to view two options twice, no pressure to buy, worked with my budget and helped me with my part-ex. The cars are mint, they really go above to make sure the service and standard is flawless. Thank you 👏
Reviewer has confirmed their email address
Dan was very polite. My experience was very positive and didn’t feel pressured to purchase my vehicle. The car I bought was very clean and I was given plenty of time to inspect and ask questions. Dan was incredibly organised with all the paperwork and explained the process in detail I strongly recommend this dealer and will definitely be purchasing again Shaz
Welcome to Trade Cars And Commercials, supplying used cars and vans in Northumberland. We are situated in the North East of England, ten minutes drive from Newcastle-upon-Tyne. Our aim is to supply our customers with a mixed selection of good quality cars and vans ranging from £3000 to £35,000. \
All our cars & vans are hand selected through various sources including main dealers, specialist car groups and private individuals and not purchased through auction channels where possible. By doing this we can ensure we select high quality and specialist vehicles whilst inspecting the cars prior to purchase.
When you visit our forecourt you will experience a hassle-free viewing with as much or as little assistance as you would prefer with no pushy sales people trying to make a sale, we look to make the buying experience as relaxed and hassle-free as possible.
Should you still be unsure why not look at our testimonials or other reviews on Autotrader and Facebook.
Deals in: 4x4s, Cars, Vans
Manufacturers: Sells a variety of makes and models
Independent Dealership
Trade Cars And Commercials
4 Princess Court Princess Way
Prudhoe
Northumberland
NE42 6PL
Mon | 09:00 - 17:00 |
Tue | 09:00 - 17:00 |
Wed | 09:00 - 17:00 |
Thu | 09:00 - 17:00 |
Fri | 09:00 - 17:00 |
Sat | 09:00 - 15:00 |
Sun | Closed |
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