Might be a bit late as I financed my car back in 2019 but I’m still disgusted how they get away it. The day I got my car, I was only going for a a browse. The salesman added so much pressure as soon as I walked into the car shop. Not even letting me look on my own, he’d follow me and ask me what I was looking for etc. If I’m honest, a silly move, but I was with my Mum, she doesn’t drive so we’re not exactly car experts but as I said, we weren’t planning to get a car that day. The salesman showed me an Audi A1, mentioned the discount, great for its price but didn’t tell me one little thing, there was nearly 100,000 miles on there. As I said, I didn’t have a clue about mileage back then. But as he was really trying to sell it to me. I ended up getting it. Turns out, it was his first sale so no wonder he really wanted me to buy a car from him. It was on a 5 year finance, and I only realised after I signed the contract, it wasn’t worth it as the car was definitely going to have some wear and tear which is very costly considering it’s an Audi make. After hearing about the Lloyds black horse lender recently, overcharging interest thanks to the sales men getting higher interest so they can get more commission. I would also avoid them. I do think people can be very naive and convinced. As this is part of the problem with companies like Trade Centre, they take full advantage. I ended up getting rid of my Audi after 2 years as it made me feel so anxious, when there was something wrong with it. Ended up going to Renault for a Dacia car and the sales team were amazing and not pushy at all.

Terrible service, i bought a car from them 10 months ago, the back door seals were gone and water was flooding in. they "repaired" the seal and put a new speaker in. 10 months later the door is leaking loads of water again and they wont do anything about it as they only cover 6 months warranty.

The worst place to buy a car !!!

This is the 3rd car I've had from TCW but this is the only time I've said I'll never buy. Bought car home noticed loads of damage under rear number plate took ten days to be booked in, had work done on return back to Cardiff engin WARNING LIGHT came on rang and the after sales had gone home. I rang them 9am next morning took till gone 10am couldn't be booked in on any time suitable, drove car to Cardiff north service desk told my only option was too leave the car with them and hope they can look into it. Bare in mind I told them I go away in 3 for a trip with the car, no car was offered and was just left to find the train station to get home.

The Trade Centre Wales - Cardiff North Please do not buy a car from TCW This is a 0 star rating! Please please if you are reading this review and thinking about buying a "quality used car" from trade centre wales, do not do it! We purchased a audi a3 from TCW in April 2022 due ti being pregnant with our second child and needing a bigger car. About 2 weeks after having the car I noticed that the heater did not get hot, they barely got warm at all, so I called them as we were within the 30 day warranty period and the booked the car for June to be inspected. When I had the car back they told me that the heaters were working fine and that I wasn't giving them enough time to heat up! 1 week later I drove from from mountain ash to Bristol airport, 65 miles and the heaters did not warm up. I called TCW to be told they had carried out the inspection and they didn't belive there to be a fault and there was no more they could do. I was also sold RAC gold warranty cover when we purchased the car, and told that it covers everything apart from bulbs,wipers,break discs and pads and was also told that we can cancel it at any time, but if we cancelled within 14 days we wouldn't be charged anything for it. Over the past few weeks we notice that the engine coolant level keeps dropping and a warning light comes on, so we have taken it to one of the RAC approved garages to be looked at, we need a new expansion tank and heater matrix system, which is why we don't get any heat from the heaters which would have been the problem when we bought the car which the mechanics at TCW said were working! It has now caused further damage and in total is costing us over £900! And to make matters even worse the RAC warranty will not cover the cost! So I have asked to cancel the warranty cover as we have been paying £40 per month for 15 months and there a numerous thing they are dealing to cover, to be told we can't cancel it. It was totally miss sold to us and now it's our word against theirs. I spoke to an advisor in the customer care team who was not helpful in the slightest and said there is nit record of me calling them in june to report we were still having issues and basically called me a liar! I have asked to speak to managment but I can't, I have asked how I make a complaint but they honestly don't seem to care, they are just denying everything! They pride themselves of selling quality used cars and their customer service, aftercare etc and even ask you to provide them with a good review while you are purchasing the car, however that's all they care about is selling as many cars as possible and earning as much money as possible, and the sales team just think about commission there is no thought for the customers at all. I will be taking this matter further and I am absolutely disgusted with the treatment I have received. I have purchased a car from them before and even recommended them to friends and family! That's all the owner cares about is lining his pockets to sit in his fancy house In swansea and throwing lavish party's for his daughter, all while his customers are suffering as a result of purchasing one of his "quality used cars". Let's hope I eventually get to speak to someone that can actually help me, but I highly doubt it!

We trusted the Trade Centre were honest and more than fair with their car sale prices however immediately after purchasing our car for £13999 we discovered an exact same model was being sold by another main dealer for £2000 less and the mileage was lower.. Shocked by this we immediately submitted a form from the car Trade Centre Wales ‘Price Promise’ web page - after sending the required evidence we were hopeful they will come back with some refund or at least offer a fair compromise. We tried to make contact with someone from the marketing team for 2 weeks and we felt we were being ignored. Eventually someone replied via email saying we didn’t meet the criteria due to a different colour! This was very disappointing as we trusted the dealership would keep to their price promise guarantee. We have been loyal customers for last 6/7 years and also this was our 4th car. Sadly it will be the last car purchase by us.

I’ve had the car 18months it’s my first car it has failed on breaks three times in the last 6 months it has knocked my confidence in cars and driving please please please for your own safety don’t buy a car from here they’re dangerous

Terrible company. Hard sale, poor credit rates. Even followed us to our car when trying to leave! They also try and take reviews down!!

Bought a car in November 2021, already my coil spring has snapped and the customer care team were very arsy with me. Did not have a courtesy car for me to use whilst my car is in to repair. Only had the car 5 weeks and i think it is a shambles.