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Bought a car for my son recently to teach him to drive however the engine blew after only a few weeks. We'd only done a couple of hundred miles and never went above fifty! Trading standards confirmed that dealer is responsible and should repair or replace but unfortunately the dealer has been dodging it and hoping that it'll go away, probably because he's a young lad and they think they can fob him off. I'm having to deal with it now and put the the lawyers on them - I'll keep you updated on how long it takes to get our money back....
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Danial was excellent, great service start to finish. Helped through all the HP paperwork, Tax and Registration too. Complete service all round.
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I have purchased many cars from Daniel over the years having been introduced by a friend. I am a really discerning guy when it comes to my cars. First class from start to finish - I cannot recommend this guy enough Mike
Dear Daniel. From the moment I saw my new car and met you, your customer care was exceptional. My car was in pristine condition and you were so lovely with my little boy and the attention you paid in wiping the windows after the convertible top came off was testament to your customer care. Your after sales care has been superb. You’ve been incredibly patient with me. I will definitely contact you when I’m ready for another new car and I will recommend you whenever I can. Thank you so much.
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Hi Daniel.I would like to thank you for all your help on me purchasing my convertible from you ,and the way you responded to help with problem I had with windows. You told me that I could take to my local Audi specialist and ask them to look at it. They checked the car found the problem, they then phoned you direct and told you problem, your response was to get the car fixed and do what ever needed to be done, the car was booked in and fixed,the bill was sent to you which you paid immediately ,A TRUE GENTLEMAN. Would not hesitate to purchase another car from. Thank you again IVOR WARN.
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Would not recommend this car dealer. Really upsetting experience buying a car from Daniel. Left thinking I had a high spec mint condition Nissan Duke runs like a dream. ( stated on advert ) To be fooled with a car that had… Worn out rusted back breaks, no longer working Blown speakers Back door handles stiff Beeping nose Air con broken, blows hot air. Was told I could bring the car back after 27 days of constant communication and hassle coming back to Essex to try and get issues fixed. Left with rude insulting behaviour. No refund was given breaking Sales of good law act. Truly gutted, first time I saved up money to buy what I hoped was a decent safe car from a dealer for our new born baby and family to be in. Now left with a big bill to pay out. A good trusted car dealer sells car that are safe and run well. On top of treating their customers with respect and professionalism. I feel totally scammed.
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Daniel from Trade Direct Cars Essex in response to Untrust worthy car dealer
A little disappointed to receive this review, yes you had a few issues sadly however we fixed them,then you called again about your air conditioning after 30 days and to save you the hassle of coming back to essex I transferred you £700 to fix this which I think is more than fair, you say I was rude this is not true I merely reacted to the disgusting way in which you spoke to me even though all I wanted to do was fix your car for you, at first I said bring it back and I will fix but for some reason you didn’t believe I would do this and didn’t even want me to try, you bought a 8 year old car that sadly had some things wrong that we didn’t know about at point if sale and I have since paid to put right.
I bought a 2009 Volvo from Daniel and I have to say the after care service was BETTER than I would have received from a main dealership. He is professional and courteous and rectified any issues without complaint and provided a loan car. Excellent service and I highly recommend Trade Direct Cars Essex.
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Recently purchased a 2008 Jaguar X Type 2.2 Sovereign from Daniel at Trade Direct Cars Essex and was blown away by the level of customer service I received. On driving home with my new car an unexpected warning light came on to which I responded with a call to Daniel. He immediately reassured me that should the fault persist he would take the car back and rectify it. He was as good as his word and after extensive diagnostic checks found the problem and cured it at no cost!
Bought my dream car ( orange e92 m3) and was absolutely amazed by how great the car was and Daniel's customer service was. I would strongly recommend buying a car from Trade Direct Cars Essex.
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Daniel croker from Trade Direct Cars Essex in response to Couldn't ask for a better service 10/10
Hi, I’m so thrilled you love the car, it was a special one. Keep in touch with anything you need. Regards Daniel
Daniel croker from Trade Direct Cars Essex in response to Couldn't ask for a better service 10/10
Hi, I’m so thrilled you love the car, it was a special one. Keep in touch with anything you need. Regards Daniel
Daniel croker from Trade Direct Cars Essex in response to Couldn't ask for a better service 10/10
Thanks so much for your review, I’m genuinely happy you bought this car as your enthusiasm towards it shows it went to a good home for such a special car. Thanks Daniel
The dealer at Trade Cars Direct was a nice bloke, really laid back and easy to deal with. I expressed my interest in the car and he agreed to hold it for me whilst I arranged finance, he sorted everything out and got the deal done.
Reviewer has confirmed their email address
Trade Direct Cars Essex is an Independent dealership that is based in Epping. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.
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Manufacturers: Sells a variety of makes and models
Independent Dealership
Trade Direct Cars Essex
Blakes Golf Club Epping Road
Epping
Essex
CM16 6RZ
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