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17 reviews from our car dealer reviews community
Leave a review for Trade Link Of Devon
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17 reviews from our car dealer reviews community

Leave a review for Trade Link Of Devon
Leave a review
"Car wheel flew off"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Bought a car driving down the road when suddenly the wheel came flying off and hit another car now paying fines DO NOT BUY FROM THIS COMPANY!

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"Be Aware! Don't fall victim!"
1.2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I know the owner might reply by saying that "We don't know you like many other reviews," but I have the purchase invoice and all the email communication with them. Feel free to contact me at nitesjain0 at gmail. These guys are thieves, have no morals, or take any responsibility for a car. I looked at the car on Autotrader, reserved a car, went there from a distance... had to plan the trip, but on reaching there, first they say another customer has come, and if that customer decides not to buy, then you can buy... Imagine your situation. After discussing, arguing, and waiting there for 2-3 hours, they said, "Okay, you can buy this car." I looked at that car; it was all direct and not checked at all. They claim they did all the checks, but all false. I had no choice, it looked okay, and I decided to buy as I came from a distance. They pressure you to buy a warranty, which is of no use. They claim if you don't take the warranty, then forget about calling us for anything. I was dealing with a person named 'Dave,' and he was very rude. Worst fellow ever I interacted with! They advertise with wrong information; they said two keys, but only told me that they have one key after paying them for a car. I was very furious and said I want to cancel the deal, so much false information. Then they said, "We will post the key to you; you please go now." I didn't trust them, as you can see the reviews; I asked them to give me in writing. It's been one month chasing them for the key. First, they don't respond to any emails; second, I kept calling them; they said we posted the key, but I did not receive it for two weeks. They said we sent it using standard post. Again, no reply for a few days. Finally, after repeatedly following up, I received the key, which was only posted a day before. The key was the wrong key, doesn't work at all, serial number also not matching; they just sent any keys and claimed that's the key which we received from the company. I called Dave, again very rude and not ready to help at all, saying that the only key which we received and saying he will not do anything from now on. Their owner, Mark, looked to be a decent person, but he said, "I can't help; it's Dave's matter, please speak to him." Such a pain to deal with these guys! I would recommend, DONT BUT BUY FROM THEM AT ANY COST. please spend £300-500 more but buy from a trusted dealer. I'm sure they won't help you in any ways, once you step out from their office!

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+0 Found this review helpful
"DO NOT USE THIS COMPANY"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Horrendously run company. All tradesmen are rude. They ignore 90% of the communication you send them because they don’t like to take responsibility. They don’t care about any of their customers.

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+0 Found this review helpful
"VAN PURCHASE"
1.2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Bought a VW van from them. Turns out to have several faults discovered driving home which they refuse to sort. They asked if I wanted to buy the extended warranty and I said no. They have since told me that they do not check the vehicles for any faults. Would never have bought if they said that before. What a bunch of morons . I would not advise anyone to buy from them. Ive just bought another 2 vans elsewhere which are so much better. May have to go legal against them.

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+6 Found this review helpful
"Dishonest practice beware"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Booked to view a car which was for sale, after booking the company put the price up on their site £200 and removed it from autotrader so the previous price could no longer be viewed, unfortuantely for them my husband had already seen and favourited it on autotrader so we could still see the previous price. Rang and cancelled the viewing. How can you trust a dealer like that? Dishonest practice gets you nowhere.

"PLEASE DO NOT BUY FROM THESE SCOUNDRELS"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I am currently in a legal battle so don't want to say much at this point. We are a small family with two children. I say this because they sold us a van which was a death trap. I will update this as the issue continues.

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+9 Found this review helpful

PETER COLLINS from Trade Link Of Devon in response to PLEASE DO NOT BUY FROM THESE SCOUNDRELS

Not sure what part you do not understand you bought a 2500000 mile 13 year old worn out vw transporter px van as a project spares or repairs transport away which you were fully aware,since you used it for couple of months drop it back you had full refund now sold on to sensible trader for more money,do not waste peoples time please.

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"Don’t bother"
2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Bought a Transporter. Mechanically knackered. Had to put new pads and discs all round. Belt and water pump. Needs a new DMF and radiator. Battery is surging causing issues. To make things worse the van had decals on both sides. Had them removed and it’s uncovered pretty substantial damage on both sides. Decals haven’t been on that long so it looks like the garage has put them on to cover up. So far after paying for the van my ‘get it right bill’ is touching £3000. That’s after paying over the odds in the first place. Absolutely gutted. No reply from the garage. Shame because they seemed really decent people. Will be chasing via courts and reporting to trading standards. Not happy at all.

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+1 Found this review helpful

peter collins from Trade Link Of Devon in response to Don’t bother

Most of comments sounds like serviceable items cam belt change? water pump,belts,pads, you have had van for while using sometimes cost of motoring, as for marks,dents they are used vehicles inspected by yourself before purchasing all our vehicles should have AA warranty unless commercial use or trade which covers faults bodywork or service items exc.

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"Faulty car "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

We purchased a car from these guys , we was told there was nothing wrong with the car but to buy the best warranty package they had to cover their behind and ours ( his exact words) driving the car home everything was fine , we had the car put into the original manufacturer to have a health check done on the car as it was going to be used for an emergency first response vehicle . After the inspection it came to our attention there was £4,000 worth of mechanical damage Mitsubishi them selfs gave us a good will gesture leaving us with just a total of £1,300, we asked trade link of Devon if they could contribute towards the cost we didn’t even want the full amount just £500/£600 towards the cost as it would cost both me and my partner more money to take time off work and to hire another vehicle to get back home. Further backwards and forwards they offered a full refund which they still didn’t understand we would be loosing more money having to return the car. They refused to come and collect the car from us. Leaving us in further stress and panic we wouldn’t be able to get home and the journey isn’t around the corner. Over 100 miles away from where we live . There’s been no compromise nothing from these people ! They couldn’t care less about anything. Having explained I’m front line staff and cannot just have days of Willy nilly they basically told me it had to be done on a Tuesday in order to receive my money back . It’s been their way or no way the whole way through . Please think twice before you guy from these people . We are now having to cover the repair ourselves and will be taking the company to court. THINK TWICE !!! Also the warranty they told us to buy didn’t cover a thing!!!

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+3 Found this review helpful

peter collins from Trade Link Of Devon in response to Faulty car

This vehicle was perfect inspected by motability,buy us, and yourself, you sent us a report from friends of yours which to us was complete rubbish so we offered full refund return vehicle to us, so then we went from 4k repairs to 1k repairs to £500 and you want to keep car, suspect?.

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"Horrible Company "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Do not buy from this company! Peter is incredibly rude he sold my elderly father a car in unroadworthy condition never pointed this out to my Dad till we saw it on the invoice! They both drove it on a public highway illegally he then let my Dad drive it home 50 miles when it should have been trailered never did he even mention any of this to my Dad everything about the car is f**ked and when questioned he hung up the phone after telling my sister very rudely to do one I tired to compromise with the man and he told me my Dad had no consumer rights even tho at the bottom of his own invoice it said all his rights stood he’s acting unlawfully and violating people’s rights read all the reviews on Google’s on Facebook there are a lot of people with the same issue! Horrible horrible company!! They admit no fault no help with rectifying any issues they ignore all correspondence! Let’s see them ignore trading standards

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+3 Found this review helpful

peter collins from Trade Link Of Devon in response to Horrible Company

This vehicle was as a trade project sold as spares or repairs transport away to your father trade engineer fully aware of work required , i spoke to daughter few days later that required more money back which you were offered full refund did not hear anymore,cannot please some people.

"DO NOT BUY FROM THIS DEALERSHIP"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I have had to put one star, because I am unable to leave Trade Link of Devon a review without a star! DO NOT BUY FROM THIS DODGEY DEALERSHIP - I am the customer the owner accused of putting contaminated fuel in my engine - which was not the case. I have not written a review earlier because my bank has been in the process of obtaining the full money back! This business has a reputation for their dodge cars! When I first viewed the car (a Honda CRV) it had to be jump started. I was informed by the Sales Advisor that they were aware of this fault and that a new battery was on order and would be put in place prior to purchase. There was also an issue with the alternator which the garage will be looking at. The morning after picking up the car (we picked up the evening before) the car wouldn't start because the battery was dead! It had not been replaced as promised, but a overnight charge had been given to it. I found this out at a later date when I spoke to their garage. The garage advised me that this process did not guarantee that the charge would hold. My husband then had to drive to Axminster to pick up the replacement battery and change himself. Less than a week later, I was on my way to Blackpool for my sisters hen do. During the journey we pulled over to stop at the services. When we went to start the car it wouldn't start! Throughout my weekend away the passengers in my car (4 females in total) had to push the car in order to bump start it. The car was returned to the dealership on the Monday (10 days after purchase). Where my husband and father attended their garage who advised that it was not the starter motor as suspected, and it was a issue that they could not resolve without further investigation and believed it to be gremlins! Not once did the garage say the issue was contaminated fuel. This came from the Sales Advisor, a week after their own investigations! On several occasions we advised the dealership that we were returning our car due to it being faulty. On several occasions the dealership confirmed that they were aware of the Consumers Right Act and confirmed that they had to comply with this, or they would be breaking the law. That was at the end of June 2019 and I have only today got my money back! I have had to rely on my bank to fight my case as several written correspondence and face to face and telephone conversations did not result in a refund. If you buy from this dealership please take the following advice. Either buy using a credit card or a car finance company. If you find they have been ripped you off, contact Citizens Advice and Trading Standards! Also make sure you have plenty of pennies in the bank to take it to court if necessary, because that was the next step for me. If anyone does find themselves going to court with this dealership, please do contact me and I will happily provide a statement detailing out the issues I have experienced.

peter collins from Trade Link Of Devon in response to DO NOT BUY FROM THIS DEALERSHIP

This sale was many years ago cannot believe some people however this vehicle came back to use with contaminated fuel tank was drained re sold to sensible happy customers. regards peter

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Dealership Information

Trade Link Of Devon is an Independent dealership that is based in Axminster. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

Alternatively, if you’re a customer and you’ve had an experience at this dealership, please leave a review below.

Manufacturers: Sells a variety of makes and models
Independent Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
17 reviews2.3 out of 5 stars — Rated Poor
Excellent
5
Very Good
0
Average
0
Poor
3
Terrible
9

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  • Contact Information

    Address

    Trade Link Of Devon
    Shute Garage Main A35
    Axminster
    Devon
    EX13 7PZ

    Get in touch

    01404 831342
    http://www.tradelinkdevon.co.uk/

    Opening times
    Mon 09:00 - 17:00
    Tue 09:00 - 17:00
    Wed 09:00 - 17:00
    Thu 09:00 - 17:00
    Fri 09:00 - 17:00
    Sat 09:00 - 17:00
    Sun 10:00 - 14:00

    Dealership Statistics

    29%
    Would recommend this dealer to family and friends
    29%
    Percent of reviews responded to by this dealer

    Additional Information About Trade Link Of Devon

    Company Formed: XXXXXXXXXX
    Company Registration: XXXXXXXXXX
    Dealer Group: XXXXXXXXXX
    Directors: XXXXXXXXXX
    FCA Ref: XXXXXXXXXX
    FCAStatus: XXXXXXXXXX
    Premises Type: XXXXXXXXXX
    Registered Name: XXXXXXXXXX
    VAT Number: XXXXXXXXXX


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