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12 reviews from our car dealer reviews community
Leave a review for TrustFord Castleford
Leave a review

12 reviews from our car dealer reviews community

Leave a review for TrustFord Castleford
Leave a review
"“SUPER CAR” FIRST CLASS SERVICE"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Went to Trust Ford Castleford looking to buy another car. Was greeted by Paul Marsh who guided me round the type I was looking for and finally sold me one of the nicest cars I’ve ever had. Paul was great very knowledgable, friendly and non pushy , nothing was too much trouble. Highly delighted with this dealership and would recommend 100%

"Paul Marsh - really good service "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Really pleased with the car, really good service from Paul Marsh, thank you from Joyce and Nigel

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"Fantastic service "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Fantastic service , from my first phone call to this dealership (castleford) to collecting the car was a very pleasant experience, no hassle and easy going sales service from Danny could not have expected any more from him , over the years I’ve done many vehicle purchases but non as easy going as this , I will certainly recommend and return here in the future !

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"Rude, aggressive Service Manager"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Bought a Fiesta a year ago or so ago and paid for an extended warranty. The engine management light has come on. Booked it in at Trust Ford Castleford with no mention of costs then received a phone call the day before to say it would £126 just to look at it. When I queried this the female service manager was very aggressive, spoke over me, was very dismissive and said if we didn't like it to take the car elsewhere, nice!! I'm not sure what I said to deserve that but glad I don't have to work with her!

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"Great Service friendly helpful staff"
4.6 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Many thanks to all the staff who helped me on Thursday. A special thanks to Daniel who did not leave me stranded ad the evening. I had a slashed tyre and he offered to take me home. I appreciated the help. Many thanks again.

"Paul Marsh is an absolute angel"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

My sister brought a car from here and Paul Marsh made the whole process from start to finish so simple and easy. He explained everything and made my sister feel so at ease. He was SUCH a sweetheart and I will be recommending that all of my family and friends buy a car from him.

"Used Car Purchase "
4.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Recently purchased a car and collected today. Paul Marsh was extremely easy to talk to and very helpful. Wasnt the typical 'pushy' salesman and wanted to meet our needs. Team inside the used car section wanted to help and left feeling well dealt with. Best Mondeo Mk5 we viewed in the local area, and seemingly more competitively priced. Based on experience so far, would use again.

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"Great "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Couldn't do enough for me paul was a pleasure to deal with definitely go back

"Poor "
2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Bought car in April 2016. Rang today as took warranty out. Car drove not good yesterday & computer came up with Transmission consult workshop. Rang and lady said book the car in. Said not sure if it would drive 20+ miles. Her reply was get aa out for the to tell u whats wrong or if u brake down recovery will bring it to garage. Not to sure if it would damage the car more but still awaiting a call back 're will another garage be able to claim on the warranty!!!! Now 4hrs later. Not happy

"poor customer care"
1.4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I recently bought a car from TrustFord Castleford, Richard was a friendly and helpful salesman. Unfortunately when I had to take the car back in for the brakes changing (due to them not sorting the issue before I picked the car up as promised) i kept getting the run around and messed about, then when I made a complaint it took 3 weeks and a push from Ford head office for them to contact me where a very unhelpful and arrogant man called me and told me they'd done ME the favour rather than apologising. Wouldn't recommend due to this aftercare

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Dealership Information

TrustFord Castleford was formerly known as Polar Ford. This dealership offer a range of motability vehicles, as well as Servicing, Parts, Repairs for both personal and business users.

If anyone has had an experience at this dealership then please share this with us by leaving a review below.

Manufacturers: Sells a variety of makes and models
Franchise Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
12 reviews4.1 out of 5 stars — Rated Very Good
Excellent
9
Very Good
0
Average
0
Poor
2
Terrible
1

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  • Contact Information

    Address

    TrustFord Castleford
    Junction 32 M62 Park Road
    Castleford
    West Yorkshire
    WF10 4RJ

    Get in touch

    0343 308 1056
    https://www.trustford.co.uk/locations/1844/castleford-transit-centre/

    Opening times

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    Dealership Statistics

    75%
    Would recommend this dealer to family and friends
    0%
    Percent of reviews responded to by this dealer

    Additional Information About TrustFord Castleford

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