1 month on. 5 calls i made so far. no one contacting me back, while taking my number down every time saying they will contact their offices and get back to me.

Bought focus st 2019 took back because had scrached dash . They crashed the car on there site . I said i dident want the car any more because of the damage they have done to it . They said they would repair it and thats all . Wow who want a damage repaired car for £16,000. Scumbags dont go near them

The family focus was in for a service but I was at work, so my disabled mother had to take the vehicle for the servicing, she went to the nearby shopping outlets whilst the car was in the shop about 5 minutes from the dealership, her scooter broke down whilst she was shopping and the staff, now finished with the service, came and collected her in the vehicle to avoid her being stranded. Amazing service, literally.

Bought a Ford Focus ST LINE from TrustFord in Kingsbury Road, Birmingham. Paul was extremely helpful and managed to find me exactly what I was looking for.

I purchased a new focus ST3 in 2018, the vehicle had not been checked and the keyless entry did not work, they kept the car for six days but i still had to pay the instalments of £318 a month, i had the car back one week and discovered the scuff plate was not lighting up so had to return it again. A few months later a creaking sound was coming from the suspension, they then replaced a bearing on top of the shock absorber, three days later the problem returned, i tried to book it in again but they were not interested, when i did eventully get it booked in i had an aggressive attitude of one of the mechanics. All they wanted was a sale, later on i discovered i had signed paper work for extra cover, wheel, damage, cosmetic damage, interior damage etc putting around £45 a month extra on the finance, i never asked for this, the forms were slipped in and i assumed they were a legal requirement.. I complained to Fords customer relations and got a very frosty reaction, they said the extra cover was a separate company and i needed to contact them to cancel it and get a partial refund, i discovered the company was owned by Fords under a different name! I have had six new Focus ST cars over nine years and i dont like being taken for a cash cow or a mug, the extra cover was no more than PPI and when the law allows me to reclaim my loss i will be coming after it. Your company is run by second hand Arthur Daley salesmen and third rate grease monkeys. You dont respect customers, you dont want my custom, and even this web page is just lip service. i shall go elsewhere in future, if you can afford to throw away £30k plus the fine!

Purchased a used car from this dealer in 2014. After 7 months of use problem developed with motor which caused major problems with work and social life. The 'after-sales' support was appalling. I would recommend steering clear of this dealership

They tell you that if you put a holding deposit down that its totally refunable. When you then say you dont want the car they say deposit is non refunable. They dont call you back when they say they are. Absolute disgraceful customer service. Was originally told that the car could be moved to a closer branch, but they told last minute that they cant, so we had to go out our way to view it. Buy your car from elswhere! You have been warned

This was the worst experience I have ever had going to look for a car. Saw a few cars online and decided to have a look at one at TrustFord Erdington with the potential to buy. When I arrived with my wife and child, a sales man walked straight past us without acknowledgement and greeted the mother and daughter that arrived immediately after us, asking "how can I help". Slightly disappointed we continued and looked at the cars we came to see. Throughout our time there none of the free sales people came to attend to us. One of the cars we came to see happened to be open, one of the employees in the office locked the car remotely when we approached it and continued with their business rather than attending to me a potential buyer. We left absolutely disgusted at this dismissive and disrespectful display of what I can only see as prejudice. If you are an ethnic minority it would seem that your money is no good at Ford Kingsbury Road Birmingham. Went to Evans Halshaw instead, customer service was brilliant and got a better car which we are very happy with.

Recently bought a car from TrustFord Erdington and they were very helpful sorting out the finance but very slow on showing a car or advising on which model to purchase.