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This was the worst experience I have ever had going to look for a car. Saw a few cars online and decided to have a look at one at TrustFord Erdington with the potential to buy. When I arrived with my wife and child, a sales man walked straight past us without acknowledgement and greeted the mother and daughter that arrived immediately after us, asking "how can I help". Slightly disappointed we continued and looked at the cars we came to see. Throughout our time there none of the free sales people came to attend to us. One of the cars we came to see happened to be open, one of the employees in the office locked the car remotely when we approached it and continued with their business rather than attending to me a potential buyer. We left absolutely disgusted at this dismissive and disrespectful display of what I can only see as prejudice. If you are an ethnic minority it would seem that your money is no good at Ford Kingsbury Road Birmingham. Went to Evans Halshaw instead, customer service was brilliant and got a better car which we are very happy with.
Recently bought a car from TrustFord Erdington and they were very helpful sorting out the finance but very slow on showing a car or advising on which model to purchase.
Trustford went above and beyond on this occasion, due to my work schedule I couldn't visit the dealership until after hours and they stayed open late to show me the car and again for me to pick it up a few days later. They were happy to do it and they didn't rush me one bit. They get a strong recommendation from me they were fantastic.
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TrustFord Erdington is the new name of Heartlands Ford. This dealership offer a range of motability vehicles, as well as servicing, parts, repairs for both personal and business users.
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