TrustFord Birmingham Car and Transit Centre

6 reviews2.7 out of 5 stars — Rated Average
0% Reviews
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33% Recommend
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6 reviews from our car dealer reviews community
Leave a review for TrustFord Birmingham Car and Transit Centre

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6 reviews from our car dealer reviews community

Leave a review for TrustFord Birmingham Car and Transit Centre
Click on the stars to start your review
"Ford Dealer - Erdington"
1 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Purchased a used car from this dealer in 2014. After 7 months of use problem developed with motor which caused major problems with work and social life. The 'after-sales' support was appalling. I would recommend steering clear of this dealership

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"Be warned "
1 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

They tell you that if you put a holding deposit down that its totally refunable. When you then say you dont want the car they say deposit is non refunable. They dont call you back when they say they are. Absolute disgraceful customer service. Was originally told that the car could be moved to a closer branch, but they told last minute that they cant, so we had to go out our way to view it. Buy your car from elswhere! You have been warned

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"Worst sales experience I have ever had"
1.4 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

This was the worst experience I have ever had going to look for a car. Saw a few cars online and decided to have a look at one at TrustFord Erdington with the potential to buy. When I arrived with my wife and child, a sales man walked straight past us without acknowledgement and greeted the mother and daughter that arrived immediately after us, asking "how can I help". Slightly disappointed we continued and looked at the cars we came to see. Throughout our time there none of the free sales people came to attend to us. One of the cars we came to see happened to be open, one of the employees in the office locked the car remotely when we approached it and continued with their business rather than attending to me a potential buyer. We left absolutely disgusted at this dismissive and disrespectful display of what I can only see as prejudice. If you are an ethnic minority it would seem that your money is no good at Ford Kingsbury Road Birmingham. Went to Evans Halshaw instead, customer service was brilliant and got a better car which we are very happy with.

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"Very helpful"
2.8 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Recently bought a car from TrustFord Erdington and they were very helpful sorting out the finance but very slow on showing a car or advising on which model to purchase.

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"fantastic at trustford"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Trustford went above and beyond on this occasion, due to my work schedule I couldn't visit the dealership until after hours and they stayed open late to show me the car and again for me to pick it up a few days later. They were happy to do it and they didn't rush me one bit. They get a strong recommendation from me they were fantastic.

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"ford in erdington"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I bought my car from Ford in Erdington back in June, I fully recommend them to any car buyer, the salesman was a good man and the car is running excellent.

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Dealership Information

TrustFord Erdington is the new name of Heartlands Ford. This dealership offer a range of motability vehicles, as well as servicing, parts, repairs for both personal and business users.

If anyone has had an experience at this dealership then please leave a review below.

Deals in: Cars, Vans
Manufacturers: Ford
Franchise Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
6 reviews2.7 out of 5 stars — Rated Average
Excellent
2
Very Good
0
Average
1
Poor
1
Terrible
2

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Contact Information

Address

TrustFord Birmingham Car and Transit Centre
971 Kingsbury Road
Erdington
Birmingham
West Midlands
B24 9QB

Get in touch

0343 308 5221
https://www.trustford.co.uk/locations/1854/birmingham-erdington/

Opening times

Sorry, we don't have opening times for this dealership

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Dealership Statistics

33%
Would recommend this dealer to family and friends
33%
Thought the dealer was knowledgeable and helpful
33%
Thought issues were resolved quickly and easily
0%
Percent of reviews responded to by this dealer

Additional Information About TrustFord Birmingham Car and Transit Centre

Company Formed: XXXXXXXXXX
Company Registration: XXXXXXXXXX
Dealer Group: XXXXXXXXXX
Directors: XXXXXXXXXX
FCA Ref: XXXXXXXXXX
FCAStatus: XXXXXXXXXX
Premises Type: XXXXXXXXXX
Registered Name: XXXXXXXXXX
VAT Number: XXXXXXXXXX


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